Capital O 39725 Hotel Regent Continental — Hotel in Karol Bagh

Overall this place is just horrible. Guess are able to smoke in the room and even the hallways. No signs anywhere “NO SMOKING “. Place is poorly kept, bathroom need a good cleaning, curtains had stains from a few years ago, place is so dusty that my allergy went sky high. Workers there are more interested in getting tips than actually doing a good job. Went for breakfast every morning and had to ask for a coffee cup, never any cups there for tea ( I took my own French press coffee pot) however breakfast was ok, wish they had more choices though. It took us two hours to check in to our room after a long long trip. When we got there the manager on duty, Shivham give us a room Which smell of mold and mildew, room was so filty and smelly, shower door looks like it was never cleaned, tiles missing on the washroom wall. This manager was no helpful, he was arrogant and showed no empathy, he to told us there was no other room available in the main hotel which was in the middle and tried to give us rooms to the left and right which was unacceptable, none of the rooms were clean. AC did not work, mosquitoes in our room and couldn’t do anything about it. We actually saw four different room and nothing was clean, no shower curtains, the ones which had shower curtain was so filthy it smelled so horrible. We settled for a room which still was unacceptable because we were too exhausted from a long trip. Next day one of my friend complained to another manager, Chandon was amazing he was able to accommodate us with a much better room with was ok. Ramesh another one of the front desk staff was so understanding and professional. Staff hygiene was poor. Don’t know if they are aware that deodorant was invented centuries ago. Seems like they also don’t wear clean clothes every day and they take it for granted no one will see the dirt on their clothes. If you’re looking just for a stay overnight and don’t care about the cleanliness of this hotel by all means be their guest. I would...

I had made booking for sure room a month in advance which was confirmed by oyo and reconfirmed by hotel. On arriving hotel denied checkin for the reason that the rates which oyo offered are too low and room cannot be allotted. Wasted time connecting to customer care of oyo and resolve the rate issue. Later hotel claims no suite room available, again pain to connect to oyo but after the hassle of 3 hrs had to settle too the lower category room, just coz we had prior booking and can't change at this moment.|It's a trap of both, one allowing the booking and second reject the checkin and customer have to settle in lower category rooms. Oyo customer care only raises the tickets and there's no solution. Room allotted is 222 where updated in oyo app is 221, all disguise.||I had another booking for same hotel for next day, but due to the issue of notice from delhi government to hotel, they stopped issuing rooms and oyo shifted me to different hotel c park inn, and to the surprise raised the prices the folds. This time it's only tickets raised by customer services and no solution, ultimately had to book another hotel on private basis.||Oyo may sometimes be good deal but it doesn't assures that deals what are offered it's what we get. ||To avoid painstaking, prepay and double check with concerned hotel. Coz whatever prod earlier you book, the hotel sells out the rooms and never reserves for prior booking.||Staff are rude, cleanliness not as per 3* hotel. Rooms are in different...

I have just come back from this terrible experience of staying in this so called 3 star hotel.||​​​​​​​​​​I am a single traveller lady and i cannot imagine how this hotel is rated as 3 star. The room i stayed in supposed to be their best room had a lock which was not working i had to compain to have it fixed as i did not think it was safe for a lady. The room had broken tiles some places and i was told that hot water will be from 7am to 10 pm.||The toilet shower was not working and i had to have a wash from a bucket And wash room basin tap broken and leaking no soap or toothpaste. ||The room was next to the lift and no sleep becase of that also noise of the guests who were drinking kept on till midnight i locked my self in the room till morning since i had no choice since i had paid in in advance.This seem to be a drinking joint.||The dining room was pathetic i did not have any meal as i felt very sqemish and it did not look very hygenic.||How they could rate this hotel 3 and half star is unbelivable it should be brought to the notice of hotel inspectors if there are any. The photographs give a totally different ||View to a guest. The sheets were not the best and kettle not working.||The weighing scale to weigh luggage was just out side the hotel on the road.||And a shady security guard to mann it.||I WOULD NOT RECOMMEND THIS HOTEL TO ANY ONE. ||PLEASE PLEASE DO...