I am would like to express my sincere appreciation for the exceptional service and facilities provided during my recent stays at your hotel. As a regular visitor who has been coming to this property since its opening, I have had the pleasure of experiencing the beautiful property and the high standard of service it offers.
I would like to extend my congratulations to the entire team for their efforts in maintaining the property to the highest standards and for providing top-notch services without fail. One aspect that truly stands out is the team's prompt response to every need and their dedicated approach to guest satisfaction, which is a rarity in many multinational hotel chains.
I have been consistently impressed by the attention to detail and the level of care that the staff demonstrates in every interaction. The excellent food, impeccable cleanliness, and the professionalism of the staff all contribute to creating a memorable experience for guests. Moreover, the hotel's fantastic location adds to the overall appeal, making it a must-visit property in Kerala.
I would like to take this opportunity to commend the entire team for their hard work and dedication. Your commitment to excellence is truly commendable, and I look forward to many more enjoyable stays at your hotel.
Thank you once again for the outstanding hospitality. Keep up the excellent work!
Warm...
   Read moreThe All Seasons "Maintenance" hotel. All we wanted was some pool time for the kids and a boat ride. Booked two premium interconnected rooms for two nights, and on arriving at the lobby, they told us that one of the interconnected rooms was under maintenance, so we were given normal rooms. Minor inconvenience, we thought. After lunch, which was decent, the kids were ready for pool. We went to the 3rd floor where the pool is and it was closed. Took the elevator downstairs to the reception to enquirie about it and got stuck in the lift two times due to power failure. We couldn't believe the odds of that happening. Spoke to the staff at the reception, and we were told that the pool is under maintenance for two days. Kids made it very clear that they are not going to stay. We spent the remainder of the day calling hotels in kollam for accommodation. Got one for the next day for exorbitant rates and informed the reception that we will be leaving the next day. Had food, which was decent again, and went to bed. Around midnight, we woke up to boat engine like sound the AC was making. Ignored it and tried to sleep again. Then it was the turn the stretcher like extra bed that I was sleeping on. My whole body started itching, and I am currently up, sitting in a chair at 3 o'clock in the morning writing this review. I am sure that more things are lined up for us to make our stay more...
   Read moreThis hotel is situated in the lake side. The rooms are good and big. But if you need to get the beach view you have to come out to the terrace and watch the sea.
The breakfast was not great. It was told that it will be buffet but the next day they provided alacarta. But it took a lot of time as well to get the food. They brought all the food together due to which food was cold
The restaurant is on the top floor. If you can don’t eat from there!!! At night they had just rice items & poratta. I ordered fried rice. They bought a huge quantity and also very spicy. That turned out to be a horrible dinner by wasting the food also.
Also do check the bills thoroughly before checking out. They had put a room service bill which was supposed to be given to...
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