OYO 8238 Bangla — Hotel in Kolkata

PLEASE DON'T BOOK this hotel through Oyo. I was denied to checkin because I've already paid an amount at which they can't offer us a room. The hotel manager told me that he simply can't do anything, contact oyo(for shifting or else). At that time due to network issue I couldn't connect oyo. So I had to pay again(which was much higher that what I've paid to oyo) for the same room to book it "offline" since at that time I wasn't able to go and find another hotel. The hotel manager told me that he'll fully co-operate if oyo calls and will mark my stay as "no show" so that oyo will refund the money I gave thorough online. He also assured that I'll definitely get a refund, and this is happening now a days, it's totally oyo's fault. But after returning from there when I contacted with oyo(which is also a very painful thing, oyo has the worst customer support, they even bother to call back) I came to know that oto don't offer a refund for no show. So clearly I was scammed the by the hotel manager and had to pay twice of my hard earned money for the same room. And since the hotel manager didn't give a me bill for the offline payment (even after asking), I don't even have a proof. This is a trick- saying that we can't offer a room at such low price, contact oyo it's their fault. Many hotels at many places are doing it. Don't believe them. Oyo recently started a policy that if the hotel denies your check in, the hotel has to pay twice of the booking amount as a penalty to the customer. But since oyo's customer support is bad itself, ultimately we, the customers, have to suffer. So please don't book through oyo, and even if you have do, just don't pay the money online, pay at hotel and if any problem occurs, deal it yourself, don't waste your time...

This hotel staff do not have any manner while talking to guests. We have already paid amount online but at the time of check-in they denied to check-in. They was talking to me and my wife very rudely. When I asked for the property manager they told me he is dead. This is not their fault alone. It is Oyo fault also. When I contacted oyo regarding this the guest relationship officer was telling that she was not able to convenience the property staff. She asked me to shift. After my agreement she was doing booking on behalf of me but no booking I have received till now. Shame on oyo customer relationship officer and this is not the way to treat the customers. Please do not book this property specially if you are reaching there in evening time. The location is also very odd. Please avoid booking this hotel in order to...

It is “the “worst hotel I have stayed in. It should not be on oyo. Non friendly staff , actually there is no proper staff. They don’t even allow u to check in without full advance payment. They hav no kitchen , no card payment option. No hygiene. I reached hotel at 10:00pm in night , they asked me to pay full advance payment in cash . They rudely said that they won’t allow me to check in before full payment in cash. Rooms are damp , they won’t give u the wash room kit even if u don’t request again and again., there is no end to their unprofessionalism. Worst ever...