Pratap Heritage Hotel — Hotel in Maharashtra

I have stayed at Pratap Heritage Hotel for 3 nights package .Hotel is located at main market of Mahabaleshwar.

This hotel is 2 storeyed building with small lobby, reception counter, dining area and game zone only carrom and Table tennis at ground floor. Indoor Swimming pool is open at fix time. Rooms are available on 1st and 2nd floor and few on ground floor too. They do not have elevator so for elderly people should insist for ground floor rooms.

All rooms look same as there is no very big difference in standard room and Heritage room interior. Except Jacuzzi and bathtubs attached. So if you are not interested in all these luxury things go for standard room only.

The check-in time is 10 am and Check out 9 am so if you reach there early morning you have to wait at lobby playing carrom board or sitting on sofa and just wait for your call to check in. I had spent 4 hrs in lobby.

The breakfast starts at 8.15 am around which is chargeable for first day check-in as it is not included in your package. Rs.175 per person is charge or you can order something else from menu card which is quite reasonable.

They serve amazing mouth watering veg food in breakfast,lunch and Dinner.

Evening tea or coffee is also free till 7 pm.

They have nice rooms & dining service.

On each floor they have room service desk. Though they have buffet system still they serve you on your table too which is nice thing.

For sightseeing points are fixed but I would suggest you to ask them to drop Manama jam factory & Mini's Chikki and Fudge outlet point. It is useless rather tell him to drop you at Mapro Garden. Mapro Garden comes before these 2 shops and then after Parsi Point and Table Land points as all these on same route of Panchgani. Still they have not covered Mapro Garden in package intentionally.

They do not take you in some factory showing how jam or fudge is made. It is misleading. You can buy all these in Mahabaleshwar Market at discount prices as all these companies have sales outlet everywhere.

Pratapgarh is not covered in package but I got it fortunately.

Private taxi is very costly as driver charges you minimum Rs.100 for any short distance upto 3 kms.

There is one small issue with their staff is all from delivery boy to service counter people and dining area to watchman all are behind you for some tip amount at the time of check out which is damaging image of hotel. This same issue is highlighted by many visitors on all internet sites but management is doing nothing on it.

Note this is 2 star hotel so accordingly I am rating this hotel in that category as below from 5 stars

Food Quality - 5 star Room Service - 5 star Rooms Interior - 4 star Connectivity from market - 5 star Staff Courtesy - 4 star Car Parking - Outside Hotel On Road

Totally value for money spending time...

I recently had the pleasure of staying at Hotel Pratap Heritage and I must say that it exceeded all my expectations. From the moment I stepped foot into the hotel until the day of departure, every aspect of my experience was nothing short of exceptional.

One of the standout features of Hotel Pratap Heritage is undoubtedly its delectable Indian cuisine. Each meal was a culinary delight, offering a wide range of traditional dishes bursting with flavor. The chefs skillfully combined aromatic spices and fresh ingredients to create authentic and mouthwatering delicacies. From the rich curries to the perfectly cooked biryanis, every bite was a delightful journey into the heart of Indian cuisine.

The hotel staff at Pratap Heritage deserves accolades for their warm hospitality and impeccable service. From the moment I checked in, I was greeted with genuine smiles and a welcoming demeanor. The staff members went above and beyond to ensure that my every need was catered to promptly and efficiently. Whether it was arranging local sightseeing tours, providing helpful recommendations, or attending to any requests, their dedication and professionalism were truly commendable. Their commitment to making guests feel valued and comfortable is what sets this hotel apart.

The comfort and luxury provided by Hotel Pratap Heritage was unparalleled. The rooms were tastefully decorated, spacious, and equipped with modern amenities that catered to my every need.

In conclusion, my stay at Hotel Pratap Heritage was an unforgettable experience. The delicious Indian cuisine, the attentive staff, and the luxurious comfort provided an atmosphere of true indulgence. If you're seeking a weekend retreat in Mahabaleshwar, I wholeheartedly recommend Hotel Pratap Heritage for an extraordinary and memorable stay. It truly exemplifies the best that hospitality has to offer, and I eagerly look forward to returning in the...

Extremely Bad service would have given rating of 0 if available.

Reception was very polite and courteous while I was booking room however once advance provided I could see their true colours of arrogance and 0 customer service attitude. I booked the most expensive room so that I can be given better or best service however was proved wrong by the hotel management as per them they giving me best price when checked online rates were competitively less on OYO to which hotel receptionist informed they have broken tie-up with OYO 10days ago and will not Honor booking if booked through OYO.

Below are some horrible issues I faced during my stay.

Small swimming pool that to dirty and smelly can not step in. Rooms and washroom had bad odour No bubble bath or shower gel provided even though booked room which had bathtub and Jacuzzi. Paint of bathtub was Popping out when used. Food Menu shows good number of food items listed when tried to order 50% of items not available Lot of noise during night time hotel staff guys were making fun and singing loudly in corridor had to stop them so that we could sleep around 1.30am. Worst thing I did not recieve bill while checkout and hotel management refused to give Bill or temp bill asked me to click picture to save on GST. When asked they informed we had given you discounted price for which they can not bear GST charge I would prefer not going to Matheran if have to stay in such worst Hotel as...