The Grapevine Restaurant — Restaurant in Maharashtra

20th May 2019, Pls read the rude and personal attacks made by the owner in the reply I received after I posted my review abt the restraunt.

If there is any truth in what the anonymous owner has written then I wish to ask him , why are there innumerable reviews over the years about the awful service and the management.

I wish he could take constructive criticism and use it to his benefit and win his constomers over instead of making his lack of communicative competence public.

16th May 2019. We were so excited to have our dinner at grapewine cause we had enjoyed the food in our last visit to Mahabe. We were there by 7.45pm and were denied a table for 3 on the upper floor cuse its for 5 people and were asked to either sit in the basement area or outside on the street. The basement feels closterphohic as we had eated there earlier and the street with cars polluting the air and people smoking outside was not an option. We even requested that we have a 2 year old with us pls let us sit upstairs but we were denied stating that the upper floor is only for a group or a large croud, that may be true but when the restaurant is Empty how can one deny a customer a preferred place with good reason. Then they stated that a large group is coming for dinner at 8.30 and that's why they can't allow us to sit up stairs. The manager Gangaram was very rude and is not fit to be in the service industry so we called for the ower just to bring it to his notice, i even told him that we have read bad reviews abt the service and the attitude of the staff on the contrary i was told that im making an issue though i was polite, he even said shold i cut my table for 5 to accommodate u, that was said in such bad taste we just thought it's best to move out and NEVER set foot in this place. With this arrogant attitude im sorry this place may be charming and serve good food but will not not last too long. Rather unfortunate for them we then decided to have dinner at Evershine Keys and had one of the most beautiful,...

One can only get an opportunity to review the food at a restaurant if one gets an "opportunity" to be served . I have seen several good restaurants shut shop as they served extremely good food combined with horrid customer service. A few of us arrived here kids n all on a rainy Saturday afternoon to be literally shooed away by an extremely arrogant manager. He just wouldn't listen and literally asked us to not keep any hopes of getting a table. Infact there was a nice grin on his face when we said we shall put this up on the web ,as if to say we don't really give a damn. Well maybe you don't but I surely will always pass on this feedback to every person known or unknown visiting Mahabaleshwar. Couldnt find an option to respond to your response ( the owner) and hence responding as an edit ..I never commented on the quality of your food . I don't have the right to because I never tasted it . I'm sure it's very good as vouched by a lot of people..well yes I have taken it personally because no matter how well you talk about your manager my opinion would still stay the same because whether you like it or not we were at the receiving edge.neverthless you have all the rights to defend your property and there's nothing wrong in it. All I would say is please try and be a little more courteous even when situations are not in your favour.. thanks for responding .. Much appreciated and wish ur establishment all...

When we approached the restaurant, my father's reaction was one of disgust because it looks so shabby on the outside. The inside is quaint but not conducive to good service. Apart from the two tables on the road, all other seating is either above or below the ground level.

We ordered the keema pav and a veggie delight pizza (with additional mushroom). Both were very good, flavorwise, but the price was ridiculous. Rs. 80 for additional mushroom, and I could literally count and tell you that they used exactly 2 mushrooms. Next time I'll bring my own mushrooms (250g cost ~Rs. 45) and ask them to add it. Heck. I'll even cut it and give it to them. This markup is ridiculous. 1L water they marked up 100%. The keema pav was 2 pavs with about 4Tbsp of Keema. It was the most expensive item we bought at Rs. 610.

I'll be honest. The food was good. But the price is so ridiculously high for the quantity and quality of food.

Service was not great. It took me 15 minutes to wave down a server to ask them for the bill. And yes, I called out multiple times. That being said, the restaurant itself was fairly clean inside (a stark opposite of...