Hotel Mina International — Hotel in Mumbai

Unpleasant Experience at Hotel Mina International Due to Abusive Male Receptionist

I recently had the unfortunate experience of staying at Hotel Mina International and felt compelled to share my disappointing encounter with one of their male receptionists. While I had high hopes for a pleasant stay, the behavior of this particular staff member left a lasting negative impression.

From the moment I approached the front desk, I was met with a level of rudeness and disrespect that I had never before encountered in my travels. The male receptionist in question was not only unhelpful but also verbally abusive in his interactions with guests. It was evident that he lacked the basic principles of hospitality and customer service.

When I approached him with a simple request write down my address in the hotel registration book, I was met with condescending remarks and a dismissive attitude. Instead of providing the assistance I expected, he chose to berate me with unwarranted criticism and hostility. This behavior was completely unwarranted and unprofessional, leaving me feeling shocked and insulted.

As a guest, I believe that every individual has the right to be treated with respect and courtesy when staying at a hotel. Unfortunately, my encounter with this male receptionist at Hotel Mina International was a stark deviation from the expected standard of hospitality. Such an experience is not only distressing but also unacceptable.

What’s even more disappointing is that when I asked for the contact details of the General Manager and the owners to lodge a formal complaint, these details were not shared with me. This lack of transparency in addressing guest concerns only added to my frustration and led me to write this review.

I would like to emphasize that the conduct of this one staff member should not necessarily reflect the entire establishment, as I cannot speak for the entire team at the hotel. However, it is essential for Hotel Mina International’s management to address this issue promptly and ensure that such behavior is not tolerated within their staff.

In conclusion, my stay at Hotel Mina International was marred by the abusive behavior of a male receptionist, which left a deeply unpleasant impression. I sincerely hope that the management of the hotel takes this matter seriously, as it has the potential to tarnish the reputation of an otherwise decent establishment. As travelers, we deserve to be treated with respect and courtesy, and this experience fell far short of those...

I had booked this hotel with great expectations. This is published as a 3 star hotel in Goibibo. Though I have read many reviews, I finally booked the hotel seeing a 3 star hotel with 4.2 review rating can't be bad anyhow. I couldn't find such rated standards on reality. we were 4 members, and had booked 2 rooms for 3 nights in this hotel on Feb 29. My reviews are as mentioned below.:

Pros:

1. got early check in by paying 1500₹.
2. enough reception space and room space.
3. In house restaurant with breakfast 150 per head worth the money. Included south indian, north indian as well as continental.

Cons:

1. Old hotel which is only renovated in the reception area, but the rooms amenities and washroom furnishing are very old.
2. leaking taps and drainage was clogged so the bathroom was flooding.
3. it was mentioned queen sized bed and it was a split single bed which seperates very easily and was disgusting.
4. rooms where stingy after using for 4/5 hrs
5. Room service was worst. On first day requested to clean the room and gave keys to them in the afternoon, when we reached after 5 hrs. the room was still the same way how we left. and the eceptionist says it's cleaned. second day gave for cleaning again the same repeated. third day I had to shout at them to get it cleaned. I don't know what kind service is this.
6. AC gets off frequently, when asked them they gave us another room saying already the AC had an issue before also. why can't they Rectify before providing the room.
7. I had to call the reception in the morning when I need hot water. why there is no heater provided in 3 star hotel ?
8. Room door card need to be activated repeatedly by the receptionist everytime v lock the door n go out. And they stated that it s because of server jamming associated with our mobile network. I didn't see this in any other hotels I have stayed.

Last point which made me write this much is when I talked issues with the manager/owner as well they seems to be least bothered.

I have traveled...

Al Ayamnan is an upbeat Turkish Arabic restaurant in the busy lanes of Jogeshwari. The ambience is bright and welcoming. The staff polite and helpful with suggestions. ||Tried their English Garden, lime muddled with mint leavea and topped with orange-litchi-apple juice. It was refreshing!||Their traditional Turkish soup is a must try. It is a soup gravy with freshly ground pepper and generous portions of lamb cubes that melted in the mouth.||We then had Fattoush a salad with mixed green and Arabic bread. The dressing was mayonnaise base, very light and perfectly seasoned.||We tried also their Adana kebab with kaboosh. The kebabs originated in Turkey. It was seasoned with cumin, tangy sumac and red chilli flakes. A bit spicy but pair with the kaboosh it's just nice. It is served with onions seasoned with a generous portion of sumac.||We ended our meal with kunafa, milky, melt in the mouth goodness! They have other Turkish delights like the baklava but I chose to have the kunafa. It was a good choice. They have a fancy basin to wash your hands, complete with smoke coming off from the base. ||Each dish we tried was freshly prepared, tasty. The prices are not too heavy on the pocket. Al Ayamna is worth a visit especially in Ramadan. They do not accept reservation. Go early enough and you won't be...