Hotel Cave Plaza Airport — Hotel in New Delhi

DONT BOTHER BOOKING THIS HOTEL NOR DE’TARK HOTEL

I wanna share my terrible experience due to this hotel. I arrived to New Delhi at 4pm and had a 7 hour transit so decided to book this hotel on Booking.com to rest instead of waiting at the airport. What a mistake that was.

The drive was supposed to be 15’ but it ended up being 1h because of narrow alleys with dozens of cars causing unnecessary traffic & because driver didnt know where to go, kept miscommunicating with receptionist on the phone and even told me that the hotel is fully booked so he’s taking me to another one called De’Tark from which the receptionist called me. They also ripped me off with taxi price, and made me pay 700 rupees for 7-8km when it should have been about 200 rupees.

When I finally arrived to check in, I waiter another 45 minutes because another couple had a problem with their family room being unavailable. I asked reception to confirm my room price and they couldn’t due to bad internet. I went outside and met 2 other Israeli guests who coincidentally booked this same hotel (Caves Plaza) and couldn’t find it and said the property’s unreachable so they had to book another hotel. When I asked De’Tark to confirm the price of the room, they said it’s 1500 rupees when on my booking it says 750 rupees. When I confronted them they said i’m at the wrong hotel and their staff will take me to the real Caves Plaza and I had to walk another 10 minutes. Basically, they tried to rip me off again making me pay 1500 rupees for another hotel because driver had told me hotel’s fully booked when actually it wasnt. When I finally arrived to Cave Plaza, all sweaty & tired, the new receptionist confirmed the correct price but said the room’s still unavailable and I have to wait for it to be cleaned. It was 6:10pm, and their check in time is supposedly 12pm. I was so fed up that I decided to take a Uber back to the airport (paid 150 rupees lol, unlike the 700 rupees initial rip off ride).

Honestly having even a 24h long transit at the airport would still have been better than what I had to go through, feeling confused, angry and exhausted from frustration at the lack of transparency & organization. The reviews on Booking must be 100% fake. This is just a summary of all the chaotic events that happened in the span of 2 hours.

I have stayed in the past 20 years in hostels, hotels, b&bs, homestays etc. in 15 countries all over Asia & Europe and I never experienced something so horrific and this honestly has negatively impacted how I view this country and I never wanna step foot on...

Worst hotel.bcoz it's location was near to T3, I booked it through booking.com and that was the biggest mistake.On the day of our arrival the lady at reception started befooling us.she did not accept the amount at the voucher and made her own voucher on her pc and started asking for more money, other than the price which we have booked.she had only one answer that to call booking.com customer care.Now I am with my family ,hv traveled so far and hv reached at night,it was very harrassing for us.I kept on contacting customer care but no reply At last we had to leave this hotel and went to other...

Just terrible, booked rooms and when we arrived from the airport at midnight we were told that due to us being late, they put other people into our booked rooms (we were late due to plane delay). One of the guys working at the receptionion offered his “private property”, do with this information as you will. Ignored...