Hotel The Grand Plaza Delhi , igi Airport Delhi — Hotel in New Delhi

MUST AVOID this place, don't stay even for free!! Pls share hotel owner contact details as I need to mention that in police complaint and to seek legal advice in this matter. I have stayed in the hotel last year and have complained about the poor service (AC stopped working on couple of occasions/TV didn't work at all) and the bathroom fittings were not fully functioning and there was a sharp edgy plywood sheet popping out below wash basin area that could easily hurt anyone.

The biggest safety concern was related to exhaust fan that has clear access to the guest washroom area. This fall under the lack of sufficient safety measures that likely can result into incidents under criminal category, by law. I had reported it on 24th but no action was taken by their staff. We didn't feel safe there and I was reluctant to pay the room rent in full due to such issues. I wanted to report it to Police but had a flight that time so did not take any action. Since then, I am following up with the receptionist to get a response on my complaint and the bill receipt of the full payment that they have taken from me forcefully. There were two ladies (one of them is wife of the owner) who misbehaved and hold our baggage and forced me to pay in full. I was getting late so paid the amount but not at all happy with the customer service and felt very unsafe during our stay there. I remember the HR mentioned to me that you will share cc TV camera recordings but I did not get any.

My family was completely surrounded by your staff, compelling us to pay. Very disappointed with this goonism and unprofessional attitude of the staff..

I have registered a case in consumer court and seeking legal advise to file a criminal case as well. Would not allow the owner to scam more people and must pay back for all thr inconvenience caused including legal fees. Watch out for the...

This hotel is linked to a taxi scam in Delhi, where tourists are led from the airport and told by the taxi driver they need to call your hotel to check the address as it’s not an area they know. They then pass the phone to you and inform you your booking is cancelled. At this point you are in a foreign country with no access to a phone in the early hours of the morning with the only person to rely on being the scamming taxi driver. Our original hotel was £15 per night and after driving around for 2 hours we were forced to stay the night at this hotel for £120. On check out they tried to scam us for even more money saying we had eaten food the night before in the room baring in mind we had checked in at nearly 4am!! Totally ruined our opinions of India within the first few hours of landing. If you are able to access any internet before staying here please do! This place is over priced, unclean and a huge SCAM. AVOID...

Firstly, the management of the hotel deals with the Delhi airport prepaid taxi mafia. To pay $10 for the taxi for such a short distance is unreasonable. Secondly, the location along the noisy road and in not safe locality far from real touristic Delhi is unconvinced. Thirdly, to pay $120 for a room without hot water, proper warm AC when nights in Delhi is rather cold, +8 is more than cheating, it is robbing. Plus, no toilet paper and towels. Dinner bill was three times more than real one. Finally, do not trust the prepaid taxi mafia and the male fat receptionist and simply do not stay in this terrible hotel. Karma will work for their...