The Umrao — Hotel in New Delhi

A Disastrous Stay.

I recently had the misfortune of staying at 'The Umrao' hotel, and I must say it was an absolutely dreadful experience. I feel compelled to share my ordeal to prevent others from falling into the same trap. Despite its claims of luxury and sophistication, this hotel failed to meet even the most basic standards of hospitality. Here are the numerous issues that plagued my stay, which were particularly challenging while traveling with a small child:

Lack of Responsiveness: Prior to my arrival, I had specifically requested a baby crib both in advance and on the day before. Shockingly, upon reaching the room, the crib was nowhere to be found. Despite numerous inquiries, the staff failed to address this simple request. Their promises to bring it "as soon as possible" proved to be nothing more than empty words. Traveling with a small child already presents its own set of challenges, and the hotel's lack of responsiveness only added to the difficulty.

Unpleasant Environment: As I made my way through the corridors, I was greeted by an overwhelming stench of sweat. The entire area felt stuffy, dingy, and severely neglected. It was evident that the management lacked basic cleanliness standards, making the experience truly repulsive. Trying to navigate through these unpleasant conditions with a child in tow made the situation even more taxing.

Room of Discontent: Stepping into my assigned room, I was immediately met with an offensive odor reminiscent of a hospital room. The lack of proper ventilation only exacerbated the problem. The room felt suffocating and far from the promised luxury experience. Providing a comfortable environment for my child became an arduous task, as the conditions were far from conducive to a pleasant stay.

Neglected Infrastructure: Upon closer inspection, I discovered severe issues with the room's infrastructure. The walls showed signs of seepage, with cracks and delamination evident in several places. It was evident that the management had neglected any form of maintenance, causing further discomfort and raising concerns about the overall safety of the premises. The stress of dealing with such deteriorated conditions while tending to the needs of a small child was truly overwhelming.

Dismal Washroom Experience: The washroom proved to be a nightmare. The absence of hot water was simply unacceptable for a hotel of this caliber. To add insult to injury, the shower knob was broken, rendering it unusable. Furthermore, there was no floor mat for hygiene purposes, and the sink failed to drain water effectively. The result was a stagnant pool of water that created an unsanitary environment. Trying to manage the hygiene and comfort of my child without basic facilities proved to be an added challenge that I did not anticipate.

Considering the exorbitant prices charged by 'The Umrao,' one would expect an exceptional experience comparable to the finest 5-star hotels in India. Unfortunately, my stay was far from it. The hotel's utter disregard for basic guest needs and comfort is inexcusable, and their claims of luxury and sophistication are nothing but a facade.

I strongly advise potential guests to steer clear of 'The Umrao' hotel unless they wish to endure a nightmare of an experience, especially if they are traveling with small children. Save your hard-earned money and choose a reputable hotel that actually values its guests' satisfaction and provides a conducive environment for a...

I don't know where to start. I called 11am on Feb 12th and spoke to the manager (Gulshan) and was told I can get a room for 9,440 including tax and breakfast. I was ready to pay with my credit card but was told I cannot pay with credit card over phone. Gulshan said he would hold my room for that rate and I could pay with my card when I arrive in the evening. I arrived with my mother- who just got off a 19 hour plane ride. We patiently waited for an hour because the room was being "sanitized." When the room was finally ready and I was going to pay, I was told that the room would cost 10,000 with tax. While we were resolving this price issue, another customer cake down and was upset because she had been waiting for 30 minutes. I knew right there and then that we weren't the only customers facing issues with this hotel. When we requested two keys, we were told they usually don't do 2 keys but they will give it. After waiting 5 minutes, we requested what was delay for key & the front desk girl blatantly lied and said she never said she would give me another key. We finally got to the room and realised it smelled like cigarettes and the room was very dirty. The employee helping us admitted that this was a non smoking room but a customer recently smoked here and that's why it was being thoroughly "sanitized." My mother has asthma and cannot stand cigarette smell. I picked up the phone to complain and surprise, suprise, the phone didn't work in the room. I asked the gentleman helping us to provide a wifi password. He called the front desk lady to ask for password and she provided the wrong one. He ran down and got us the wifi password. We decided at that point, we must leave the hotel. We took our bags downstairs ourselves and wanted a refund. The front desk employees did not know how to process a refund and needed their equally dumb and incompetent manager to do it. As we were leaving, another room magically becomes available. I was initially told that I was given the last room. Then I told the manager to give us ride to a different hotel. He said the driver wasn't available. There was a large suv parked in front of the hotel and he couldn't provide a single employee to drive us 5 minutes away. I told him I had spent enough money on Uber and he should order my uber. While waiting for our uber, he finally asks us if we want water. He could've easily gotten us dinner form the restaurant inside the hotel. But no! When the uber dropped us off at the new hotel,the driver demanded his fare. I told him that Gulshan already paid. He showed me his app and it was clear that Gulshan put in that cash would be given. 200 rupees is nothing to me but it's the principal. This cheap and lazy manager could've even spare 200 rupees after giving the worst customer service ofy life. 4 star luxury hotel?!! Yeah right! Save your money and go to Crown Plaza!!! Gulshan, quit your job please. You suck and your front desk employees. Harsh was the only employee concerned got us and...

As a frequent traveler, I have had the pleasure of staying at numerous hotels worldwide, but none have left an impression quite like The Umrao Hotel in Delhi. From the moment I stepped foot into the stunning lobby, I felt like I had entered a luxurious oasis of calm and tranquility.

Firstly, the attention to detail at The Umrao Hotel is truly impeccable. Every corner of the property is meticulously designed and exudes elegance. The interior decor combines elements of contemporary and traditional Indian aesthetics, creating a unique and sophisticated ambience throughout the hotel. Beautifully landscaped gardens and serene water features further add to the overall grandeur.

The staff at The Umrao Hotel are exceptional. From the warm and friendly receptionists to the attentive concierge, their commitment to providing outstanding service is evident in every interaction. They genuinely make you feel like a valued guest, ensuring that all your needs are met promptly and courteously. Their efficiency and professionalism contribute to a seamless and highly enjoyable stay.

The rooms at this hotel are a haven of comfort and luxury. Spacious, impeccably clean, and tastefully furnished, they offer a perfect blend of modern convenience and traditional charm. The plush bedding and high-quality linens guarantee a restful sleep, while the well-appointed bathroom boasts top-notch amenities and a soothing ambiance. Additionally, the Wi-Fi connectivity is strong and reliable throughout the property, making it easy to stay connected with work or loved ones.

Dining at The Umrao Hotel is a pleasure in itself. The multiple on-site restaurants serve an array of delectable Indian and international cuisines. Whether you choose to indulge in traditional Indian delicacies or opt for international fare, each dish is expertly prepared and beautifully presented. The attentive staff ensures a memorable dining experience, matched by an extensive beverage menu that caters to all preferences.

The Umrao Hotel also offers a variety of recreational facilities, including a well-equipped fitness center and a rejuvenating spa. The outdoor swimming pool is an oasis of serenity, providing a welcome respite from the bustling city. Furthermore, the hotel's convenient location allows easy access to major attractions and business districts, making it an ideal choice for both leisure and business travelers.

In conclusion, The Umrao Hotel deserves the highest praise for its impeccable service, breathtaking aesthetics, and top-quality facilities. Whether you are visiting Delhi for business or leisure, this hotel guarantees a memorable and truly exceptional experience. I highly recommend The Umrao Hotel to anyone seeking a luxurious and refined...