Bloom Hotel - Jalandhar — Hotel in Punjab

I am writing to express my extreme dissatisfaction with the deplorable and unprofessional conduct I encountered during my stay at Bloom Hotel Jalandhar.

On the evening of November 17, I booked a room through a friend at your hotel, and despite being assured during the booking process that breakfast was included. After checking in, we had dinner at the hotel and retired to our room.

To my utter dismay, at 11:00 PM, the hotel reception called, claiming that the dinner we had enjoyed was not part of our package and insisted on immediate payment. Despite my assurance to pay the bill during check-out, but a staff member knocked on our door at 11:15 PM, demanding payment with complete disregard for the late hour and the fact that my unwell brother was with me. I was not sure that what was the emergency to collect the payment in middle of the night. I paid him the bill but I was so much upset with unprosessional behaviour of your staff. I wrote a complaint on their mail id but even after many days they didn't reply.

I am a journalist and I have travelled all most every state of the country and privileged to stay in best hotels, but never seen such things anywhere. This level of unprofessionalism in a supposedly reputable hotel is absolutely intolerable. This incident not only tarnishes the reputation of chain of Bloom Hotel, but also goes against the ethics of the entire hotel industry. Considering that Bloom Hotel has multiple branches in India and globally, such behavior is entirely unexpected.

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