ibis Thane — Hotel in Thane

It's one of the worst hotels I have ever stayed in. I am here for a business trip of four days, and this seemed like the best option around thane area. Although it was a huge mistake. Rooms: Rooms are small, like you would be surprised how small the rooms are (Which I am still fine with). Service: That's where they are not even matching with any non-branded hotel. Starting with breakfast, I had breakfast for 4 continuous mornings, not a single day went when I was able to get all the cutleries and napkins on the table. Things are still okay if fork or knife is missing, but every day they either missed on spoon, or glass to pour your water into, or tissues to ensure you don't get any food on your cloths. I Kept on asking them to bring me some spoon or tissues or glass, but they never returned. Coming to the In-Room dining, they server you in room dining as if you have ordered take-away food from an outside restaurant. You are brining food from one floor to another, why do you have to wrap it up in a cardbox box as if it's supposed to be delivered via swiggy/zomato. By the time it reaches your room, it get's soggy. Competency of waiters - Even if I ignore the first point where waiters were not bringing me cutleries, when it comes to a good hotel like IBIS, I expected a hassel free experience, which was never the case in ibis thane. Waiters were always there when you don't need them, and were always missing when you actually need them. Some of them felt like they just need to check the guests if the need anything only once, and then they can go back to their IPL betting. 24/7 dining? - They just server 2 dishes (one veg, one non-veg) from 11PM to 6PM, I mean atleast give an option to have tea/coffee at room during night. Food: Genuinely, revisit your menu. You are in Maharashtra, include some local dishes. Just putting bhaji on pao doesn't make it masala pao. I was completely disappointed with the available options we had in the menu. And they didn't had a single mocktail on the menu. What if I wish to explore some drink but don't want to have alcohol? Overall, the taste was honestly mediocre, I was just satisfied with the cleanliness, nothing else.

I seriously want IBIS/Accor management team to look into this, as this is not putting up a good image of their brand. I would...

A Home Away from Home: My Ongoing Experience at IBIS Thane

For over a year now, I've found a second home at IBIS Thane, where their unparalleled hospitality has made each week a comfortable retreat. From the moment I step through the doors, I'm greeted with warmth and care, ensuring that my stay is nothing short of exceptional.

A standout highlight of my experience has been the culinary mastery of Chef Deepak, Parag, Sanjana, and Rohan. Their dedication to crafting delicious meals tailored to my preferences, without me having to utter a word, is truly remarkable. Special mention to Chef Deepesh for his unwavering attention and intuitive understanding of my needs, making every dining experience a delight.

But it's not just the culinary team that shines; the entire staff, including Esha, Divya, Aishwarya, and Swati, radiate warmth and hospitality at every turn. Their welcoming demeanor and willingness to go above and beyond ensure that I always feel at ease and well taken care of.

And then there are the exceptional individuals like Vinayak, Piyush, and Pavneet, Shruti, Shubham, Milton, Phillip, Salim who consistently exceed expectations with their impeccable service and attention to detail. Their dedication to ensuring my comfort and satisfaction has left an indelible impression, making them stand out as some of the best I've encountered in my travels across India.

To all the unnamed heroes behind the scenes who work tirelessly to make each stay memorable, I extend my heartfelt gratitude. Your efforts do not go unnoticed, and they contribute immensely to the welcoming ambiance that sets IBIS Thane apart.

In conclusion, my ongoing experience at IBIS Thane has been nothing short of extraordinary. From the culinary delights to the attentive staff, every aspect of my stay has been meticulously curated to ensure a home away from home. I eagerly anticipate many more memorable stays in the warm embrace of IBIS Thane's hospitality.

Thank...

A short stay at IBIS, THANE and omg where do I start everything about the hotel is so good. When you think IBIS most of us would rather skip staying here leave alone having a meal but we are so wrong when it comes to this brand. IBIS has won my heart and soul ! Everything about the hotel screams home away from home, clean, happy smiling staff. The rooms are small but “oh so cute” bright and white ! Coming to the food at IBIS SPICE, it’s the best of the best I’ve had in a really long time even after multiple stays in the best of 5 star properties in Mumbai ! The staff is always courteous enough to give you with great recommendations and they are always perfect in taste, if you feel like eating anything out of the menu they are so kind to try and do it as much as they can. Nothing I have eaten here has disappointed me. They know how to make a mean RED THAI CURRY (prawn) omg yummy and decadent I have literally eaten it twice in one day, do not give this a miss if your staying here at IBIS, Thane. The chef would literally ask you if you like it across the cooking station that’s what makes a customer so happy an interaction live cooking station. The staff here from the staff waiting on tables, to servers to the cooks, they are all the happiest staff I’ve met always greeting with the biggest smiles. Thank you IBIS & SPICE IT for the lovely experience you have given us in these 15 days. I would definitely love coming back here to experience your generous...