Grand Arcadia — Hotel in Trichy Corporation Limits

Stayed for 3 days. (4th to 6th Feb,2022) Rooms are very spacious and clean.

Reception/Front desk: The hospitality of the staffs are excellent. Particularly Divya and Swetha,( the "Girls on the wheel" ) and Ganesh. Doing all kind of helps to the guests from check in to check out..

House keeping: Very neat and cleaned rooms. Prompt cleaning is done. I appreciate the services of Kasthuri, "The Clean Lady".

Prices: Some people commented that room rates are high comparing to other hotels and recommended for reduction of prices. Me also agree with their views. To the comments the management also agreed to consider. Hope they will do it possitively.

Complementary Breakfast: Lot of varieties Very good and tasty. Staffs are very kind. To say particularly Yuvaraj.

Kannappa Restaurant: Foods are very good and tasty. I am vegetarian and so I can not comment on non-veg items. Services are good including room service. Particularly Karthik, Sridhar and Kathiravan.

Car Parking: Here is the problem. There is no adequate space for car parking which is located on the basement. This hotel is located by the service road of a flyover. So car parking is not possible on the service road. I have discussed this issue with Mr. Madhan, Manager. He is a very nice man. He explained me the actions taken by the management for resolving this issue. They are discussing with the near by land owners to buy some land to resolve this.

Conclusion: We had a comfortable stay at the hotel. Enjoyed good services and tasty food. I like to stay here again whenever I visit Trichy and recommend others...

The room wasn’t up to our expectations and the Aircond wasn’t working. We were suppose to stay for one night but on the first night of staying we had issues with our Aircond. I tried calling the reception asking them to send someone to check our room aircond. Upon waiting for 10 minutes no one came and I decided to go down to the reception. When I came up to check the Aircond in my room it wasn’t working… called the reception again and they sent someone up. That person managed to fix the Aircond. After that I realised my gold ring was missing from the table that I left it on… went to the reception and told them that my ring was missing they told me to check my room. But I insisted on checking the cctv. Upon checking the cctv I found out the guy who came to fix my Aircond had previously entered my room twice without being accompanied. No one was in the room when he entered. Spoke to the manager and he saw the cctv footage yet the manager said his staff did not enter the room. Basically as a manager of the hotel, he could not do anything for his customer and sided his staff. As a staff you are only allowed to enter a guest room if there is someone. It’s so unethical of them to enter a guest room without anyone being inside. No compensation or what so ever was given to me and the matter was handled so lightly by the manager. As a guest I would definitely not go back to this hotel. Worst behaviour of the staff and manager. I’ve tagged the picture of the staff which entered my room twice and stole my ring but refused to admit...

AMBIANCE - Clean, modern, and comfortable. Breakfast buffet is complimentary and nice! ||STAFF - Nice and efficient. Brinda is one of the front desk staff members - she is super impressive. She's fast, intelligent, proactive, anticipates client needs quickly, professional, and just a nice person. She also knows how to manage difficult people and situations well. Every hotel needs a Brinda! She deserves promotion to manager.||FOOD - Restaurant food can be nice, but they generally only serve South Indian food which can be very spicy hot! If you're a foreigner, bring antacid tablets. You'd be lucky to find better alternatives in the area.||LOCATION - Very close to two prominent temples and accessible by ricksha / auto / taxi: Sri Ranganatha Swamy Temple, and Jambukeswarar Temple. 15-20 minutes away from nearest railway station.||CONS - The hotel employs full-time boys who are very young (approx 12-15) who should be in school. Their families have given their boys over to the hotel to work and thereby support their families. It's sad, but its also disturbing to see very young boys employed as cleaners and kitchen workers when instead they should be studying. Perhaps that is how things work in rural India in 2024, and I'm hopeful that local, state, and federal governments will change that.. so that every child goes through 100% of secondary / high school education at minimum before being eligible...