Hotel Metro Regency — Hotel in Uttar Pradesh

Extremely Disappointing Experience – Misleading Listing and Unprofessional Conduct

I recently booked this hotel through Ixigo, and the experience was extremely disappointing from the outset. The property was advertised with photos and descriptions that suggested it was comparable to a 4-star establishment. However, upon arrival, it became immediately apparent that the room was in a highly unsanitary and unhygienic condition, bearing no resemblance to the listing.

The conduct of the hotel staff, including the owner, was unprofessional and overtly disrespectful. Despite having a confirmed and prepaid booking, we were treated as if we were unwelcome guests. When I raised my concerns with Ixigo, their initial response was to advise me to "adjust" and settle the matter directly with the hotel, asserting that they were not liable for the quality of service provided by the property.

When I requested a cancellation and refund, both Ixigo and the hotel refused. After a 30-minute delay, the hotel staff contacted me and, in a hostile tone, demanded that I vacate the room within 2 minutes or risk forfeiting the entire booking amount. Their manner bordered on verbal abuse and created a distressing environment.

Following multiple escalations and discussions, Ixigo eventually agreed to issue a refund. However, the overall experience was deeply unpleasant and mismanaged.

Key Takeaways:

Deceptive Advertising: Actual conditions did not match the photos or description on the booking platform.

Unhygienic Premises: Rooms were in an unacceptable state of cleanliness.

Unprofessional Behavior: Staff exhibited extremely rude and aggressive behavior.

Poor Conflict Resolution: Both the hotel and Ixigo were initially uncooperative and dismissive.

Final Resolution: Refund issued only after considerable effort and repeated follow-ups.

Staff Behavior Rating: 0/5 Recommendation: Prospective guests are strongly advised to verify the authenticity of listings through third-party reviews or direct confirmation before booking. The discrepancy between the online presentation and the actual condition of this property is substantial...

My check-in experience at Hotel Metro Regency was deeply disappointing. Upon arrival, there was no one to greet or assist with check-in. I had to wait for half an hour before a staff member showed up. After a long night of travel, I was exhausted and sleepy, and to make matters worse, I wasn't even offered a glass of water or tea during the extended waiting time, which ended up being about an hour and a half. It would have been a simple gesture to offer water or tea, even if I had to pay for it, but no such courtesy was extended.

Once the staff member finally arrived, he seemed more interested in knocking on guests' doors, urging them to have breakfast, rather than focusing on my check-in. After an unnecessarily long process, he asked for my booking details, and I explained that I had reserved the room for 24 hours. Despite this, the staff's attitude was unprofessional and indifferent, unlike other hotels I've stayed in where the service was far better for even less cost.

To make matters worse, I was told that the housekeeping staff hadn't arrived yet, so I had to wait longer for my room to be prepared. During this time, another guest emerged from his room, visibly upset, complaining that his room hadn't been cleaned. The staff member called the manager only after the guest repeatedly shouted at him, finally arranging a new room for the guest. Shockingly, they then assigned me the used room the previous guest had stayed in. The room was filthy—there was no bedsheet on the bed, the TV was non-functional and appeared unused for a while, and the overall condition was unacceptable.

Despite their claim of offering complimentary breakfast, I wasn’t even asked if I would like any. Overall, this was an incredibly frustrating and unpleasant experience. I do not recommend staying at Hotel Metro Regency to anyone. The lack of professionalism and basic hospitality is simply...

Worst hotel experience ever.

I booked this hotel through Ixigo and felt completely cheated upon arrival. The hotel had posted photos that made it look like a 4-star property, but in reality, the room was extremely dirty and unhygienic. The behavior of the hotel staff and the owner was shockingly rude. They treated us as if we hadn't paid a single rupee for our stay.

When I complained to Ixigo, they initially asked me to adjust and settle with the hotel, saying they were not responsible for the hotel’s service. However, when I requested a cancellation, both the hotel and Ixigo refused.

After waiting for 30 minutes, the hotel staff called and rudely told me that since I had so many complaints, I should vacate the hotel within 2 minutes or they would not refund a single penny. It was extremely depressing and disappointing.

After many discussions with Ixigo, they finally agreed to refund my money.

My advice: Before booking this hotel, please verify everything carefully. What you see online and what you actually get are completely different.

Staff behavior rating: 0/5. At times, it even felt like they were on the verge...