Oaktel Hotel Grand Shiva - Best Budget Hotel | Family Hotels | Top Comfortable Hotels in Haridwar — Hotel in Uttarakhand

Extremely disappointed with the service quality this time. Management was rude and uncooperative throughout the event. Written commitments were denied at the last moment. Poor coordination ruined our overall experience. The event manager lacked basic communication skills. Felt completely ignored and disrespected as a client. Service quality has drastically declined over the years. Long-time trust broken in just one bad event. Promises made during booking were not fulfilled. Staff behavior was unprofessional and careless. They need to revisit what “hospitality” actually means. Experienced mismanagement at every step. The team did not honor written agreements. Lost all faith in their service standards. Shocked by how the team handled the situation. Felt harassed instead of being taken care of. No accountability from the hotel staff. Management was dismissive of our concerns. Lack of professionalism was evident throughout. Staff attitude was arrogant and unwelcoming. What used to be great is now just frustrating. A poor experience that I wouldn’t wish on anyone. They have forgotten how to treat clients. Never expected such treatment from a reputed place. Service has gone from excellent to unacceptable. Guests were uncomfortable due to poor arrangements. Management lacked empathy and solutions. We were let down at every point of the event. Empty promises, poor execution. No value for loyal clients anymore. Disorganized team with no attention to detail. Very dissatisfied with how things were handled. The worst experience we’ve had here so far. Poor service overshadowed the celebration. They failed to deliver on all fronts. Client concerns were not taken seriously. Zero respect for written contracts. No effort to resolve our issues. Event staff showed no courtesy or care. Booking process was smooth, but event was a mess. Team acted as if they were doing us a favor. Such a letdown from a once-favorite venue. They clearly need better training and supervision. The reputation is now only on paper. Trust broken despite years of association. Guests noticed the lack of coordination. The venue does not match its promises. Would not recommend this place anymore. Completely mismanaged and poorly executed. Sadly, this will be our...

I recently had the misfortune of staying at a hotel that I can only describe as an absolute nightmare. From the moment I arrived, it became painfully clear that this establishment was nowhere near the standards one would expect from a decent hotel. Allow me to outline the numerous issues I encountered during my stay. First and foremost, the facilities were appalling. The lack of maintenance was evident everywhere, and it made for an uncomfortable and unwelcoming atmosphere. To make matters worse, the staff members were unbelievably rude and unprofessional. they couldn't care less about their guests. I encountered multiple instances of staff members ignoring my requests, speaking condescendingly, and showing a complete lack of empathy. It was truly disheartening to witness such poor customer service. One of the most basic necessities in any hotel is access to water, but this place failed miserably even in that regard. Pure truth to say is that the water supply was not there, with frequent interruptions and later no water at all. Imagine trying to take a shower or even worse trying to use the washroom, only to find that there's no water available. It was beyond frustrating and completely unacceptable. The management of this hotel was utterly incompetent. They seemed oblivious to the issues plaguing their establishment and showed no interest in resolving them. Complaints were met with empty promises and excuses, with no tangible actions taken to address the problems. It was abundantly clear that they lacked the organizational skills and dedication required to run a hotel efficiently. In conclusion, I strongly advise anyone considering a stay at this hotel to reconsider. The lackluster facilities, rude staff, water supply issues, and woeful management make it an utterly unpleasant and regrettable experience. Save yourself the trouble and find a different hotel that values its guests and provides a comfortable and...

I had worst experience of my life in grand shiva hotel during my stay recently. Customer service, hotel amenities are at lowest possible level you can imagine. Everything needs repair here, nothing works.

1. Geyser not working: When switched on and touched tap water, i had and an mild electric shock. I changed the room. But that was even worse. I had to bath with cold water all three days. I also saw empty odonil packet may have been put a year before.
2. Bathroom shower not working. When I complained , they shamelessly said either tap water or shower will work. I had to choose one option and that was obviously tap water.
3. AC not working: AC will show on but it will never cool the room, had complained but I had no energy left to argue with the staff.
4. Room service: They will never do room service, had stayed for 3 nights. Last day I called them for room service, nobody came for about 15 minutes. I called again 2 times and finally they came. They have no regrets and are shameless.
5. I had 2 contact numbers of the hotel, between 7 am to 8 am I had called 7 to 8 times on the numbers, but nobody received as wanted early check in. I reached hotel, they didnt allow. I told atleast call me when a room is free. Nobody called till 12.30pm. I reached hotel, checked in. They said we will take your luggage to your room. I went to the room and was waiting for 20 minutes but they didnt bring my luggage. Called them 2 times but in vain. Finally i went to reception and brought my luggage. They didnt even apologise. I understood that I made a very big mistake of booking this hotel. I had ignored many negative comments of the customers.
6. I humbly request everyone not to book room here as you would waste your money and spoil precious time here.
7. MMT should not partner with...