The Kempty Fall Resort — Hotel in Uttarakhand

Hi Team, I have my travel agency in Gurgaon, I had booked 25 rooms in this property, but when the client had visited this property so the client had very negative comments. The hotel Manager Mr Saurabh and sales head Ms Vanshika escoted the client, the rooms were poorly buits, with stained bedsheets, no maintenance of the infrastructre. The booking is suppose to take the place on 21st november, almost 25 days from now, I have asked the refund of my advance amount from the property and asked them to deduct little amount, the property clearly denied for the refund and mentioned it is against the policy, however no cancellation policy was mentioned over the mail, and we requested the property to kindly give us some amount but the property clearly denied, Ms Vanshika and Mr Saurabh are highly ill mannered people with no experience in this industry. the low maintenance of the hotel clearly shows that how the staff is. this property is rated as 3 star hotel but the facilities are not at all of 3 star. i believe the property does not work much that is why they cannot refund the amount, though we have said them to do the deduction. If this is how the hotel behaves with their b2b clients, so customers kindly be aware of this harrassment, because once you make the booking in this hotel, do not expect any kind of services or understanding from them. I have attached the photos of the room alongwith the client chat where the client had given the feedback, also i have attached the conversation with the hotel sales had Ms Vanshika where she had stated for 5k refund and now mentioned that it is not possible, it clearly shows the sales head herself does not know about the refund policy where earlier she mentions that refund would be possible. This clearly shows that hotel does not have a business and is scared that if they cancel the booking so probably, no other booking will take place that is why still there are 25 days left but Hotel is still scared and the excuse hotel gives is that it is a 3 star property so services can only be like this only. A 3 star property has stained bed sheets, so please guys and travel agencies or corporate companies be very careful with this property as the staff is not at all cooperative and they do not know how to work specially groups, I would highly recommend that kindly do not stay here if you do not want spoil your...

The word LUXURY is highly inappropriate as this so called resort/hotel is miles apart from it. As a matter of fact it is a very poorly maintained property and is missing basics amenities like properly functioning cistern/toilet, bucket but no mug and whatever was there was not clean at all. There was no place to hang clothes in the bathroom. The television had no device to play any programs. The blanket was dirty and smelly. The ceiling fan apparently had not been cleaned in ages. We had to cut short our stay because of the struggle to organize small little things. The maintenance staff made a lot of noise after 10 pm in their effort to repair a door lock in one of the rooms. The food was very fresh and tasty and was the only highlight of our stay. The staff, barring the night manager was very friendly and courteous. The night manager was too busy on his cellphone and busy watching something with his back towards his customers. The young lady at reception in the day time is very nice and keeping the place going with her people skills. She is an asset for the owner and has a lot of problems/complaints to deal with but tries to do her best under circumstances and limitations. The hotel is doing good business only due to its good location and ever growing demand for more and more accommodation. The owner (Mr. Wadhwa) should try to live there for a few days to try and identify the problems in the hotel and try to rectify the situation. This could be a great hotel if the owner paid a little more attention rather than just milking the cow. The above is in reference to Room number 101 and 102 and our stay was on...

I recently had the unfortunate experience of staying at a hotel that left me deeply dissatisfied with their service. From start to finish, the level of incompetence and lack of professionalism displayed by the staff was utterly disappointing.

My stay began on a sour note with a late check-in. Despite making a reservation well in advance and providing my arrival time, I arrived at the hotel only to find that my room was not ready. This was not only inconvenient but also frustrating, especially after a long and tiring journey. The lack of communication and preparation on their part was inexcusable.

The front desk staff seemed disinterested and unapologetic about the delay, offering no explanation for the inconvenience caused. It appeared as though they were more focused on their personal conversations than attending to the needs of the guests. Such disregard for customer service was truly disheartening.

Furthermore, throughout my stay, I encountered numerous issues that highlighted the hotel's overall poor service. The housekeeping was inconsistent, with my room often not being properly cleaned or restocked with essential amenities. Basic requests, such as extra towels or toiletries, were met with indifference or long delays, if they were even fulfilled at all.

Overall, my stay at this hotel was marred by the subpar service and a delayed check-in process. The lack of professionalism, disinterested staff, and a general disregard for customer satisfaction were major letdowns. I would strongly advise potential guests to explore other options, as this establishment failed to meet even the most basic standards...