NK7 — Hotel in West Bengal

Horrible experience. Lazy hotel staff. They shut down during night. If you have an issue or even need water during night or early morning. They will not respond saying their service is shut post 11pm. They will charge you for the water also after the 1st bottle, not a big issue but extremely stingyThey took as if they were doing a favor when asked for a bottle of water when they finally picked up the call in the morning.And the hotel keepers harassed for a couple of 100 bucks of food payment when the person had already paid for the stay. Luggage was out. They treated as if the customer is going to run off with 400 bucks. They never apologized for the same. Horrible. Don't get lured by the cost effectiveness. Oh also the sheets were extremely dirty to say the least. The person gave an extremely lame excuse that it's already washed. I trusted the guy let it be coz paucity of time but it seemed too dirty. This in the time of covid!! Really pathetic. Only saving grace was food which was decent. Had a request of bfast if could be arranged a bit earlier as many in the hotel were staying for an early morning interview but got turned down rudely as if making a huge request. I went by the other so many good Google reviews. Don't make that same mistake....

It's a decent guest house in terms of infrastructure but a nightmare for marriage guests and bulk bookings as the management is pathetic. They overcharge bulk bookings instead of offering a discount as the same rooms are available in OYO at a much much lesser price. The excuses given for the same are lame.

Our marriage party had a nightmare experience as basic things including cleanliness of the bedsheets in many rooms were pathetic. They provided 1 towel instead of 2 for double rooms and accused guests of losing it and charged rates unheard of for the same. Mr. Banerjee who was the manager was illogical in his arguments while doing the same.

Dealing with the owner was equally bad in later stages as they used terms which are unacceptable while dealing with clients to me. I had to actually remind them that I am their client and not a friend to talk nonsense like...

The place is super clean, well behaved staff. It deserved a four to five ratings but for the night manager who made me sit till 11 pm to sort out the mistakes that appear in his system. My booking through oyo went fine but i dont know how the data was entered into the hotel system which the night manager refused to admit his inability to understand the oyo offers or maybe due to his inefficiency... Otherwise this...