Hotel Brownstar — Hotel in Zone 10 Kodambakkam

I seriously suggest not to opt this place for the stay. It's a waste of money. Totally dis-satisfied. May be before lockdown the hotel might have good reviews but after corona unlock it was disgusting. Poor communication by an elderly person at reception, he is very aggressive and rude with the customers. He has no decision making rights and need to call even for a small information and permission. The person who know all procedures and having rights was not available at the desk.

Room door do not lock properly from both inside and outside, small room with no proper ventilation, small washroom, shower did not work, no bucket and mug available when shower did not work, some lights did not work at all, bulbs are with very dim lighting, hot water kettel is not available, no packs of tea, coffee and milk powder as they said these will be available in the room, no proper food facility at the restaurant, they said restaurant timing is till 10:30 pm, when we called and asked they said it will be till 9 pm.

Room service staff and restaurant service staff behaviour was good unlike the elderly person at reception. He must learn from them.

Online We booked 2 rooms with double occupancy in each room, for 2000/- each room (totally 4 persons and 4000)-). We also verified visiting offline. The person who show-cased us the rooms also said the same like each room is double occupancy and each room worth 2000/-. We felt it was fine as online and offline were with same prices. Moreover the main reason to opt this place is, it's very near to our purpose of visit and at main road with all facilities. So we preferred this place though the rating was 3 star.

Really saying we stayed 1 hr in the reception and person in the reception was arguing with us saying online and offline procedures are different and he cannot go with online booking and we should go with offline procedure it seems. He said One room with singel occupancy and 2000/- worth. So 4 persons, 4 rooms, 8000/-. We were completely clueless like what's happening??. How can a same hotel vary with their online and offline procedures?? It was disgusting and irritating.

They must really workout on this if they want to make this hotel a better place to stay.

I seriously suggest not to opt this place for a stay, else you will face your...

I was booked into this hotel as it was conveniently located for our requirement. Overall, the hotel was small, yet neat and clean, with basic facilities such as an elevator and a dining room.||||The room had air-conditioning, a flat-screen television and running hot water in the bathroom. The room, however, was really small and it was a challenge to go from one side to the other as I would invariably bump into the bed or the television.||||The air-conditioner had a weak flow, so it could not chill the room sufficiently. There was a soap dispenser which did not have any soap.||||Finally, I arrived early in the morning and the reception staff was the opposite of welcoming: starting off by saying that I could only check in at 12 noon (despite my offer to pay extra for the early check-in) and refusing to entertain a late check-out the next day (again, despite the offer to pay). It was not that the hotel was full.||||In this competitive age, it is sad to find people in the hospitality industry who are...

Room is neat and clean. I didnt face any bug issues in the room. Bathroom and room was well maintained and neatly arranged.

overall was a good experience Apt place to stay for people writing exams in prometric..prometric is very close to this hotel walkable distance

I have booked the room through makemy trip and i wanted an early check in.. i had to pay extra amount ..the hotel has otherwise 24 hour check in service. For late check out too i have paid extra amount. If u want ealry check in and late check out let them know in advance and confirm the amount to be paid( chance of different people coming up with different amounts when asked at various time).

Restaurant breakfast is pretty good but nothing fancy. A decent breakfast it was.

Room service was very good. They have prompt response for our needs. Hot water issue was there.. But overall it was a good experience I had a...