Trident, Chennai — Hotel in Zone 12 Alandur

Trident Hotels falls under the aegis of The Oberoi Group. The Oberoi Group has presence in 7 countries under the luxury ‘Oberoi’ and five-star ‘Trident’ brand. Founded in 1934, it operates 31 hotels and 2 River Nile Cruisers. The Group is also engaged in flight catering, airport restaurants, travel and tour services, car rentals, project management and corporate air charters. Trident Hotels are five-star hotels that have established a reputation for excellence and are acknowledged for offering quality and value. These hotels combine ideal locations with state of the art facilities and dependable service in a caring environment, making them the ideal choice for business and leisure travelers. At present there are 10 Trident Hotels in India. These are located in Mumbai at Bandra Kurla and Nariman Point, Gurgaon (Delhi National Capital Region), Hyderabad, Chennai, Bhubaneshwar, Cochin, Agra, Jaipur and Udaipur. The Oberoi Group is synonymous the world over with providing the right blend of service, luxury and quiet efficiency. Internationally acclaimed for all-round excellence and unparalleled levels of service, The Oberoi Group has received innumerable awards and accolades. The Group’s luxury hotels have established a reputation for redefining the paradigm of luxury and excellence in service amongst leisure hotels around the world. The Group’s commitment to excellence, attention to detail and personalized service by highly motivated and well trained staff has ensured a loyal list of guests and accolades in the worldwide hospitality industry. Recognizing the importance of quality training in hospitality management, The Oberoi Group established The Oberoi Centre of Learning and Development in New Delhi in 1966. Today, this institution is considered amongst the best in Asia with approximately 100 students graduating each year. The Oberoi Group is committed to employing the best environmental and ecological practices in technology, equipment and operational processes. The Group also supports philanthropic activities and is a keen contributor to the conservation of nature and...

Review of Bad Experience at Hotel Restaurant Dining

My recent dining experience at the hotel restaurant was nothing short of a complete disappointment. From disorganized staff to a lackluster menu, the entire ordeal left me feeling frustrated and hungry.

First and foremost, the restaurant staff seemed utterly disorganized and out of place. Multiple servers would come to take the same order, but when it came time for the food to be delivered, it was nowhere to be found. I had to remind the staff multiple times about my order, only to be met with apologies and excuses for their forgetfulness.

Adding to the frustration was the fact that despite having an extensive menu, most items were unavailable. How can a restaurant in a city like Chennai not have dosa, a staple comfort food, readily available at all times? It was baffling and added to the overall sense of disappointment.

To make matters worse, the restaurant manager's lackadaisical attitude only exacerbated the situation. Instead of addressing the issues and ensuring customer satisfaction, all I received was a half-hearted apology that did little to rectify the situation.

Ultimately, the culmination of these factors left me in a state of hunger and dissatisfaction. To top it off, even attempting to order food through online apps proved fruitless, as they required a local number for registration, adding another layer of inconvenience to an already unpleasant experience.

In conclusion, my experience at the hotel restaurant was marred by inefficiency, unavailability of essential menu items, and a general lack of concern for customer satisfaction. I left the establishment feeling hungry, frustrated, and utterly disappointed. It is evident that significant improvements are needed to elevate the dining experience and meet the expectations of guests. I’ve spoken to the hotel receptionist hope...

Exceptional Service and Memorable Stay at Trident Hotel Chennai

I recently had the pleasure of staying at Trident Hotel Chennai and I must say, it was an exceptional experience. The highlight of my stay was the outstanding service provided by the staff, especially Gayathri Kamble, Souran from F&B, and Lokesh Sharma.

Gayathri Kamble went above and beyond to ensure that every aspect of our stay was perfect. Her attention to detail, proactive approach, and genuine care for guests' comfort were truly commendable. She made us feel welcome from the moment we arrived, and her efforts did not go unnoticed.

Souran from F&B deserves recognition for his impeccable service and knowledge of the menu. His friendly demeanor and professionalism added to the enjoyment of our dining experiences.

Lokesh Sharma's dedication to ensuring our comfort throughout our stay was evident in every interaction. His efficiency in handling our requests and proactive approach to addressing any concerns contributed significantly to our overall satisfaction with our stay.

I believe that exceptional service should be acknowledged and appreciated, and I wanted to take the time to highlight the exemplary performance of Gayathri Kamble, Souran, and Lokesh Sharma. Their contributions reflect positively on Trident Hotel Chennai and have left a lasting impression on us.

Thank you, Trident Hotel Chennai, for providing us with a memorable and enjoyable stay. I highly recommend this hotel to anyone looking for a luxurious and hospitable...