Altona Hotel — Hotel in Jakarta

Stayed here for a couple of days. Location wise it's really strategic, near Mangga Besar station and what Mangga Besar main road has a lot to offer like food, restaurants, street food vendors, mini market etc. ||||I think it's a new openly hotel but feels really old/vintage. I forgot what this building was before, maybe hotel, clinic, or office building? I don't know but I got the old vibes staying here. ||||Not that a really bad things, because we had a really great stay here. Hotel staff were kind and helpful. And the room itself was a quite big. A simple twin beds, a decent desk, and hanger cabinet. Well if you have so many stuff you can put yours on the floor lol.||||We got this room with no window, so it's all dim and gloomy all day long lol.||||Air conditioner was really cool, bathroom was quite big with toilet and sink and semi-separated shower area. The shower jet water was really something, it's jet pump and we were so happy every time we taking shower. ||||TV cable was just ok, local tv stations and a few movie channels to watch, well at least we had a reason to turn on the TV.||||They give 2 mineral bottles every day and there's water dispenser/cooler available outside our room so if we needed hot water we usually went there.||||Wifi connection was super fast and we were pleased. Overall it was really good...

PELAYANAN HOTEL PALING BURUK DIDUNIA (pengalaman saya) Pertama kali menginap disini pesen dari traveloka memang 2 hari tapi aku memperpanjang hingga seminggu. Pengalaman tidak mengenakkan adalah pertama dapat kamar di lantai 2 yg mendekati lift. Udah bongkar koper, eh kok panas ya dipencet ac gk nyala. Lapor lah aku ke resepsionis si cowo saat itu menerima, lgsg disampering cewe rada gendut gk pakai jilbab mukanya yg judes dgn nanya “kenapa, ac nya? Ac nya aman aja kok sebelum dipersiapkan? Emang ibu sdh pencet? Dgn nada dan muka yg sangat tdk enak kaya menyepelekan keluhan saya. Saya bilang: saya mau pindah kamar aja karna ac nya gb bsa itu, bertele” dgn mereka akhirnya saya suruh “lihat aja sendiri sana”. Akhirnya petugas mencekk dan ke kmar. Yah memang rusak bermasalah itu ac akhir saya pindah kmar. (1)

Gila yah gk pernah saya menemukan di muka bumi resepsionis paling cuek, gk ramah, gk frindly, itu ya di hotel ini😂 attitude nya kurang sih makanya gk profesional. Gak pernah sapa klien setiap mau masuk atau keluar lobby🤣 (2)

Apalagi security disitu gak guna banget, sekalipun klien datang dah rempong-rempong ngangkat stroller bayi untuk naik keatas lobby / sebaliknya turun… woy ditontonin aja woy diluar. PARAH SIH HOSPITALITY NYA JELEK. Minimal dibukain pintu. Ini malah ngobrol dgn org luar padahal melihat aja dengan kami ini. Resepsionisnya pun juga gk mau tahu di dalam👎🏻 (3)

Wifi—— ya ampun setiap hari ganti user , pasword. Woy saya itu berangkat pagi datang malam, dan itu hrs meminnta malamnya setiap kali, pas esok pagi sudah gk connect lg ke wifi. Capek bgt,, pelit bgt mending disetting sesai lamanya klient jangn perhari. Bisa” nya aneh bgt seperti ini dsni. Wifi gak guna. (4)

Saya kapok nginap disini saya memperpnajng karna masalah barang yang sudah terlanjur, tapi dengan niat gk mau balik kesini atau tidak akan merekomendasikan kerabat atau teman dan keluarga saya disini. Makanya saya tahan amarah dan kesabaran saya selama mengingat itu🥺 (5)

Kesimp: Pelayan paling jelek👎🏻 Manajemen ganti orang baru karyawanmu itu gk niat dan gk cocok itu dengan pekerjaannya karna tidak ada pelayanan yg memuaskan… klo gk mau berubah klo begitu terus bikin klien mu pada pada kabur dan...

The room was compfortable but it had no windows, the bathroom was small and when you took a shower averything went full of water, and the room was not well insonorized.|The personnel spoke little or no english.|Our flight was changed and we came at 12 (check in was at 14), which is still a good hour to enter the hotel in many countries and even here, but we had to pay a 30% more to enter...