PRIME PARK Hotel & Convention Lombok — Hotel in Mataram

PRIME PARK Hotel & Convention Lombok, located on Jl. Udayana in the heart of Mataram, offers a balanced blend of modern comfort with subtle traditional Lombok touches. As a four‑star property, it caters equally well to business and leisure travelers, boasting 158 guest rooms, meeting facilities, and a capacious ballroom.

The accommodation is generally praised as clean, comfortable, and well maintained. Rooms are described as spacious with pleasant amenities—mini‑fridge, safe, hot shower, Wi‑Fi—and housekeeping is consistently noted for high standards. Some guests, however, mention occasional minor issues, such as dated air-conditioning units or shower finishing that could use extra attention, though these don’t detract significantly from the overall experience.

One standout feature is the rooftop infinity‑style swimming pool with expansive city views—and even glimpses of Mount Rinjani. Many travelers highlight this as a memorable spot for sunset dips or relaxation. The hotel also includes a mini gym, spa facilities, and a rooftop garden, making it easy to combine wellness with leisure.

Service is frequently praised as friendly and professional. Front‑desk staff receive compliments for their helpfulness, though a few international guests have pointed out language barriers at the in‑house restaurant. Speaking of dining, the all‑day “Turmeric” restaurant offers a varied buffet breakfast featuring both Indonesian and Western choices. While breakfast earns solid marks, some reviews suggest the overall dinner menu could benefit from more variety.

The hotel’s central location—mere minutes from the Islamic Centre, a shopping mall, and local landmarks—adds practical value. The area around the hotel is considered convenient, though guests note that nearby attractions are more local and low‑key, rather than tourist‑centric.

Overall, PRIME PARK Hotel & Convention Lombok provides a reliable four‑star stay in Mataram, with clean rooms, strong service standards, and attractive rooftop amenities. It's well suited for business trips or family holidays, offering good value and comfort. Travelers prioritizing a deluxe, high‑end resort experience may find the ambiance a bit functional, but most guests enjoy the modern convenience, the pool view, and the hotel's central...

Fantastic Stay at PrimePark Hotel!

I recently had the pleasure of staying at PrimePark Hotel, and I must say, it exceeded my expectations. The hotel’s ambiance is warm and welcoming, with beautifully maintained facilities that made my stay incredibly comfortable.

A special thanks to Mba Dwi and Mas Irwan for their exceptional service. They went above and beyond to ensure I had everything I needed, always with a friendly smile and a willingness to help. Their attention to detail and dedication to customer satisfaction truly enhanced my experience.

The rooms are spacious, clean, and well-equipped with all the necessary amenities, making it a perfect choice for both business and leisure travelers. The hotel’s location is also convenient, with easy access to local attractions and transportation.

I highly recommend PrimePark Hotel to anyone visiting the area. Thank you once again to the wonderful staff, especially Mba Dwi and Mas Irwan, for making my stay unforgettable. I look forward to...

My stay at this hotel was truly exceptional. From the very first moment I was warmly welcomed and immediately felt at home. The service is on a level you rarely encounter everything is handled with genuine care and a sincere smile.

A special mention goes to Dwi, who was always attentive, kind, and incredibly helpful. No request was ever too much, and thanks to her my stay was smooth, comfortable, and worry-free. Staff like her truly make a difference and elevate the entire experience to the next level.

The hotel itself radiates peace and quality: the rooms are clean and comfortable, the facilities excellent, and the atmosphere warm and inviting.

In short: highly recommended for anyone looking for a stay where hospitality, professionalism, and personal attention are at the heart of everything. I will...