Hotel Kristall — Hotel in Diano Marina

We were on a Just Go packaged tour to Hotel Kristall, Diano Marina. A couple of staff were helpful and good.Evening drinks and were also included, BUT restricted as mentioned below:

1)Food was very mediocre, some days was acceptable while others was mostly rubbish as far as the main course was concerned. The boiled eggs at breakfast were heavily overboiled resulting the yolk exterior being dark grey and both yolk and white very dried out. I found an insect in my cereal one day so was off it after that. On the second last day somebody had a live cockroach in their salad. So a few of us decided to go out for dinner the next evening. One chicken dish was uncooked , the insides being pink. The main courses were always cold. Coffee machine always churned out luke warm coffee no matter what was chosen. Dinner was over a period on 90 minutes as a minimum. Pure time wasting : 20 minutes wait for starters, 15 minutes for mains and 10 minutes for dessert, presumably to give less time at the free bar!!!

2)When the hotel was up to capacity the hot water in the mornings was just about lukewarm.

3)The red and white wine served during dinner was diluted with some sparking water making it a sort of spritzer with a weird taste. The red wine was chilled, not at room temperature-- who does that??

4)The open bar timings were 7 to 10 pm. Some of us wanted to have a quick beer at 7 pm but instead we were told to go in for dinner first or nobody was at the bar.

5)The swimming pool had a couple of rats around, need I say more???

6)The air conditioning was switched off so the rooms were stuffy. Keeping the balcony door open led to insects coming in.

7)The bath screen seal was poor resulting in water flowing down to a very slippery tiled floor.

8)The cupboard and drawers were sticky and ready to fall apart if one was...

A very friendly and comfortable hotel, the owner and staff go out of their way to help you enjoy your stay. We were here as part of a Shearings coach holiday, using Diane Marina as a base to explore the French and Italian Riviera, and also visit Monte Carlo, it was perfect for this. Returning to this lovely hotel each evening for a nice meal, well served, and then a free bar in comfortable surroundings was ideal. The staff even porter your cases from coach to room and back.|It appears that the hotel is being refurbished bit by bit, as all the rooms on my floor (3) had new doors and door surrounds, and a retiled / refitted bathroom.|The room was made up every day and the heating was there when you wanted it. We also had a lovely view of the sea and pool.|The hotel is very close to the beach and there are beautiful walks in both directions.|All in all an excellent holiday and a...

We were booked into this hotel through Just Go for our holiday to the Italian Riviera. This was not our original hotel but was changed by Just Go without reason. The hotel was clean and comfortable and the staff friendly. However the food was a joke!!! There was no fresh fruit or vegetables and the evening meal was nothing more than slop served with potatoes. Most evenings meals were sent back untouched. Some meals were underscribable and we were unsure what we were eating. Breakfast on everyday was exactly the same with no variety. There were no t bags so I suggest you take your own or better still find somewhere else to eat. The free bar till 10 pm was welcome apart from when they ran out of white wine!! I lay blame for this appalling food at Just Go as they should have researched this hotel and should aim to provide their customers with 100% satisfaction. I would suggest you...