Chia Laguna in Domus De Maria, Italy - reviews,open hours,photo spots,things to do

Italy Sardinia Domus De MariaChia Laguna

Chia Laguna

Viale Belvedere, 09010 Chia SU, Italy

4.0(1.1K)

Info

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Phone

+39 070 92391

Website

chialagunaresort.com

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Posts

Dr Josh Brower JDDr Josh Brower JD

Service was very very poor, and they apologized over and over. Their phones were down for days and they didn't have enough employees or shuttles to bring you anywhere in the resort. To reach a gala at the resort we had to walk in high heels down a steep incline for 30 minutes when the shuttle we ordered failed to show and no one would respond. The resort is not walkable. They stated we must email them to request anything, and wait times for responses were over 45 minutes. The restaurants had unusual hours and you could spend an hour looking for one that was open at noon while all the others were closed. There were no signs or information regarding when and where to get to these types of amenities. Upon checkin they gave us a cartoon map that said it was not to scale or accurate. Very difficult to have a good time with the lack of available help or service for expensive rooms like they have. I would pay $200 a night for a similar service and location, but not more than 500 per night which I paid. From the pictures you can see it could be a nice resort, but they do not have enough staff and are very disorganized. I have never heard so many apologies with the phrase there is nothing I can do, it shouldn't be this way. Our room had a broken lock to the outside patio, so it was not secure and the door would blow open at night since the door didn't lock or close all the way. I have stayed at Hiltons all over the world and have rarely been disappointed. I would wait a year to come back to see if they have hired more staff and made the needed changes. EDIT: DO NOT BELIEVE THEM WHEN THEY SAY THEY WILL SHARE THE PROBLEMS WITH THE RELEVANT DEPARTMENTS TO MAKE A CHANGE. I HEARD THIS EVERY SINGLE DAY THERE AND EACH DAY THEY JUST KEPT SAYING SORRY SORRY. THERE IS NOTHING WE CAN DO SINCE THE MANAGERS ARE ALREADY AWARE AND DO NOT WANT TO MAKE A CHANGE DUE TO INCREASED COSTS.

gary eastgary east

This was our first visit back to Chia after Covid having visited many times since 2006. Chia has been through several owners and changes during that time and it is now surely at its very best with many new facilities under the Conrad .group. The great relief for us after Covid and the new ownership was to see so many familiar staff in the restaurants and at the beach all giving the same excellent and friendly professional service that is a key part of Chia. We stayed in a refurbished village apartment which was fresh and comfortable but more importantly enjoyed the generous buffet breakfasts and dinners all with wonderful fresh and exciting ingredients, especially fish ceviche and octopus along with freshly prepared pasta and sauces. Pastries to die for. There are always daily dishes of meat and fish from the barbeque too. We didn't eat at the beach restaurant this year but imagine its as good as ever and the sushi and other delicious dishes at the new Osteria la Torre on the piazza was excellent. The beach was as beautiful as ever with the excellent parasols and loungers doing a great job in the 36 degree heat moderated by the wonderful breeze. It remains that the emphasis on quality and service at Chia is palpable and second to none, we love the staff. We had a much needed and wonderfully relaxing holiday in excellent and familiar surroundings Grazie Chia ci rivediamo presto

AlessandroAlessandro

Abbiamo soggiornato presso l hotel village in una camera garden, molto carina, con un armadio molto spazioso e un bagno molto grande. Il villaggio è molto curato in tutte le sue parti, soprattutto i giardini e tutte le stradine interne che portano agli alloggi. Una volta effettuato il check in gli ospiti con i bagagli annessi vengono accompagnati in camera con le golf car. La spiaggia che si trova circa a 600 metri dal village è comoda da raggiungere in quanto un “trenino” accompagna gli ospiti a destinazione dove vengono forniti anche i teli da spiaggia. La sera nella piazza del villaggio l animazione organizza spettacoli molti belli dove si possono bere drink o mangiare gelati nei tavoli del bar. Nel nostro soggiorno avevamo il trattamento in mezza pensione che, se avessi minimamente pensato di MANGIARE COSI MALE, non avrei sicuramente scelto, tanto che 3 sere abbiamo cenato al ristorante “mirage” (qualità eccellente) a 1 km dal villaggio… partiamo dalla colazione: qualsiasi bevanda si voglia, bisogna andare alla macchinetta, ce ne sono 3, quando ne funziona 1 (nel vero senso della parola) è un lusso, a volte premendo cappuccino esce il caffè e poi l acqua al posto del latte, su 9 pernottamenti sono riuscito a bere 4 cappuccini perché ogni mattina c erano almeno 7/8/10 persone in fila e quindi bisognava attendere 10 minuti. Puntualizzo che la colazione apre alle 7:30 e noi siamo sempre arrivati massimo alle 7:45 quindi le macchinette andrebbero controllate a mio avviso, prima di aprire la sala. La cena… un buffet imbarazzante di pessima qualità con pochissima varietà di pietanze, ogni sera sempre gli stessi antipasti. Primi senza sapori riproposti ogni 2/3 giorni.. Secondi cotti alla griglia diciamo accettabili (unico piatto gradito orata alla griglia molto buona). il pane.. a scelta tra carasau a fogli di 30cm di diametro che non entrano nemmeno nel piatto e baguette che ognuno deve affettare da solo, ma dove esiste? Dolci.. no comment…. Al check in ci hanno comunicato che potevamo cenare anche negli altri 5 ristoranti presenti nel villaggio potendo scalare un credito di 20€ a persona dal costo della cena. Decidiamo di provare vista la scarsa qualità del buffet.. ceniamo all osteria in piazzetta, 2 antipasti + 2 secondi + 2 calici di prosecco 150€ scalando il credito di 40€ = 110€, mangiato benino, voto 6/10. La sera dopo proviamo il ristorante tipico sardo (sa mesa) 2 antipasti + 1 primo + 1 secondo 130€ -40€ di credito= 90€ mangiato poco voto 4/10. La sera dopo decidiamo di provare il sushi nella struttura di fronte oltrepassando la strada, vento a 30 nodi, chiediamo se possiamo cenare dentro visto che con la bambina di 1 anno non era la serata indicata per stare fuori, ci rispondono che non è possibile cenare dentro perché la sala non è apparecchiata quindi veniamo via e ci dirigiamo verso il triste buffet dove chiediamo gentilmente al cameriere se può apparecchiarci un tavolo vuoto dentro, e in maniera molto scocciata (forse anche piu di noi) ce lo prepara.. nel frattempo la cena era quasi finita e nessuno ci aveva ancora portato l acqua, fortunatamente ne avevamo una bottiglia nel passeggino della bambina. Ristorante in spiaggia (le dune) per il pranzo molto buono e ottimo servizio! Purtroppo anche in spiaggia molti ombrelloni erano consumati, bucati e rugginosi, lettini scomodi e poco distanziati uno dall altro. Altro appunto da fare è per il servizio dei fotografi, non tanto per i ragazzi, educatissimi e gentilissimi che svolgono il lavoro con passione, ma per chi sopra di loro li fa appostare ogni sera con insistenza, in un punto dove il passaggio è inevitabile se si vuole andare a cena, per fare altre foto oltre a quelle in spiaggia (che poi si possono acquistare tramite una piattaforma), sinceramente ogni sera dover trovare una giustificazione perché non ho voglia di fare una foto mi sembra assurdo.

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Reviews of Chia Laguna

4.0

(1,091)

4.0

18w

Rating: 1/10 - Do Not Recommend||Total Financial Impact: €11,336||Stay Period: July 2025 | King Oasi Suite | €906/night||After a catastrophic stay at Conrad Chia Laguna Sardinia, I feel compelled to share this detailed account to help other travelers avoid similar experiences. What was marketed as a luxury resort fell drastically short of basic hospitality standards, resulting in significant financial losses and health concerns.||Misleading “2019 Refurbishment” Claims||The property markets itself as recently refurbished, but this appears limited to cosmetic updates only. Our €906/night suite featured aging infrastructure including 25+ year-old AERMEC FCX22U air conditioning units that failed completely during our stay. We awoke at 4:30 AM to extreme heat due to total AC breakdown.||The room bore little resemblance to marketing photos - featuring tiny windows, no balcony, and substandard conditions inconsistent with luxury positioning. Management appears aware of these recurring infrastructure failures yet continues charging premium rates without addressing underlying problems.||Serious Health and Safety Concerns||The spa facilities presented unacceptable sanitary conditions, with shower areas contaminated with human waste. Staff confirmed that management has repeatedly refused requests for adequate cleaning resources despite ongoing guest complaints. These conditions pose genuine health risks and likely violate Italian health regulations.||Additionally charging €30 spa fees on top of €906/night rates for facilities in this condition is particularly concerning.||Management Response and Service Failures||General Manager Marco Gervasoni initially acknowledged our concerns on July 28th at 8:15 AM, promising resolution and stating we wouldn’t be held to our booking if we chose to leave. However, at checkout, he completely reversed this position, offering only a single night’s refund while charging our credit card for three cancelled nights.||Additional service failures included:|| • Children’s facilities largely non-functional with poor maintenance|| • Restaurant staff refusing service after extended waits|| • Overall infrastructure failing to meet basic Conrad/Hilton brand standards||Pattern of Systematic Issues||Research across review platforms reveals recurring complaints about identical problems:|| • Multiple reports of the same AERMEC AC system failures|| • Consistent spa cleanliness violations|| • Similar management responses using generic, non-committal language|| • 299+ Google reviews documenting ongoing operational issues||The property operates at approximately 40% capacity yet appears unwilling to invest in necessary service improvements.||Financial Impact||The failed stay resulted in substantial unplanned expenses:|| • Conrad Chia Laguna charges: €4,530|| • Emergency alternative accommodation: €6,606|| • Additional transportation and logistics: €400+|| • One full day lost to travel disruption||Total impact: Over €11,000 for what should have been a 5-night luxury vacation||Impact on Sardinia’s Tourism Reputation||This property’s operational failures do a disservice to Sardinia’s otherwise exceptional tourism offerings. The stunning location deserves hospitality that matches its natural beauty, not management that appears indifferent to guest experiences and basic service standards.||Recommendation||Based on this experience and consistent patterns in other guest reviews, I cannot recommend Conrad Chia Laguna Sardinia. The significant gap between marketing promises and operational reality, combined with management’s apparent unwillingness to address documented issues, makes this unsuitable for travelers expecting legitimate luxury standards.||For those seeking quality accommodations in this beautiful region of Sardinia, I’d suggest researching alternative properties with more consistent operational track records.||Verified Stay: July 2025 | King Oasi Suite | 2...

4.0

We chose Chia Laguna for our honeymoon hotel during our time in Sardinia. We had a very bad experience with that place and DON'T recommend if you are looking for a romantic place to stay....||||POOR INFORMATION||Firstly, the reception staff told us we can park our rented car in front of the hotel, as their car park was full and there was no other place to park, so we did and the day after, on our way back from the beach, we noticed tht our car had a dent in the back bumper. The hotel didn't have any CCTV cameras and haven't even apologized for the damage, which we assumed was cause by one of their 'beach train's. (On the drive way to the hotel, only the beach trains were allowed to stop, hence we assume it was one of theirs). ||||STAFF||Secondly, the cleaning services had either stolen or took by accident (we are not sure) my partners shorts. He left them on the bed in a clear view and when we came back from dinner the bed sheets were changed but no sign of his shorts. We've contacted the reception on the same day, they laughed in my face and pretended they cannot understand English. Since we don't speak Italian, I have no clue what the receptionist was actually saying to us. They didn't do anything about it despite us going to the reception 3 times in 3 different days. (At the end on the check out they said they can't even give us a discount onto he price for the stolen shorts...) We find it ridiculous because it was clearly their fault. We have never got them back.||||SPA and Swimming Pool||The hotel on the website is presented as a SPA hotel, but there is no information that you can use the spa only for 2 hours during your whole stay. We were shocked to find out that info on the arrival. We booked the place for 2 weeks and couldn't use the saunas for more than 2 hours.... Shocking! ||The swimming pool was open only from 10 till 7 pm, which was also not mentioned while we booked the place. I have to say that the only GOOD thing about the spa was the quality of the massage. We booked two full body messages, very expensive but worth the price, so tht was indefinitely the best part of the whole place.||||FOOD||The hotel offers a half-board option for booking, which includes breakfast and dinner in the price. The food was good, lots of variety for dinner options, however they don't tell you that they charge you for a bottle of water. The waitress just comes and asks: "still or sparkling?" And for the first 3 days we were just taking the bottle of still water until we found out that they charge you for that. Some information about tht would be good to know.... Again, very poor info about extra costs. For the next few days we took to dinner our own water bottles bought in the shop near buy. ||||BEACH||If you go to the beach, the pizza there is amazing ! We ended up going there for lunch almost every day. Apart from that - very nice views from the beach.||||In general, we were very disappointed with the reception staff being rude and pretending not to speak English once the problem either with out car or stolen shorts arrised. Very poor information about the extra costs and spa disappointment on the website and extremely annoying hidden costs of restaurant water... ||||We do not recommend the hotel, absolutely gutted we even booked it, next time Airbnb seems a better option for the...

4.0

25w

This was literally the best experience ! From the moment I reserved my room, the concierge contacted me via email to obtain more information regarding my purpose of the stay so that they could create an even better experience, which they did not fail!! I was provided with the best transportation from and to the airport, my little toddler ended up coming along and they even provided him with a car seat! My room even came with wine and a nice dessert for my now 16 year old ! I did a solo trip with my two sons (16 and 2) to Italy ! I cannot wait to return !||I have to say first the staff the staff the staff is what makes this place a five star hotel, front office was so accommodating and helpful keeping my toddler entertained, I left my medication in the room they rushed it to the airport for me like when I say five star service The Conrad is so lucky for the staff they have ||Check in: I am an American Express platinum card holder and booked part of my reservation on the site which came with its own set of benefits and I am also a Hilton Diamond Member which Antonio definitely acknowledged, with the help of him and his amazing front desk manager ( woman) I don’t want to butcher her name, I was upgraded to the most beautiful room! I was also given a welcome drink that was so yummy !|Bags were brought up immediately and it was just a super simple process ! ||Room/ Property- love love love ! My room was spacious and beautiful and more than enough for me and my two boys. The bathroom !! Oh the bathroom is gorgeous with a tub and separate shower just perfect because the toddler loves baths. We were overlooking the pool and over that you can see one of the towers. We also had our own private sun bathing areas right outside our room it was perfect. The bed felt amazing to sleep in even the couch was comfy.||Beach: now this is what u came to Sardinia for !! The most beautiful beach. We only went to the main side and u present ur room number and are set up with some chairs and towels and u can literally see the relaxation hit you the moment I stepped onto the sand, the hotel does offer a shuttle service to the beach club as the property is not necessarily on the beach. It runs every 8 minutes or so. The beach is private also on the other side is the public side with its own beach clubs and such it’s just also nice to experience locals in their natural habitat I absolutely loved it, my toddler enjoyed his self so much .||Food: we ordered room service the first night since the boys couldn’t get the time difference from LA down yet, and it was so good I got sea bass, burger and a bianchi pasta for the toddler it was really good. ||The concierge also arranged for us to have reservations at the pizzeria for my son’s birthday and it was also so yummy! Nothing like pizza from Italy , the waiter was so kind and brought out a tiramisu for my son and sung happy birthday ! ||Breakfast was buffet style but was so good also the omelette station made the best omelettes and my son had his...

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