Hotel Belvedere Dolomiti — Hotel in Pieve di Cadore

Pieve di Cadore is a pretty Italian village with a wonderful lake view. The Hotel Belvedere has some rooms with this lake view. However, the hotel itself is almost impossible to find. It has no road frontage. On the road, there is a very small (black) sign that says hotel Belvedere. You then have to walk down some steps, walk past their (closed at the moment) restaurant to find the hotel entrance. This entrance faces the side of another building and the walkway/steps. You would think that the management would realise how difficult it is to find if you are in a car and perhaps send you very clear directions with your reservation confirmation!||||Also, the confirmation email I was sent included the incorrect phone number when I rang for directions.||||When we finally arrived, we found the hotel to be nice. The receptionist was very helpful and friendly. The hotel was very quiet, perhaps it is off season. The room we had was large, it had a nice clean bathroom with nice toiletries. The view from the window was spectacular. There was no aircon in the room which would make it quite uncomfortable on a hot sunny day, but, it should be fine in the winter or spring.||||The breakfast was fine. We parked in the hotel garage (they have 2 spots so there is no guarantee that you will get a space) at a cost of...

We had reserved a room with lake view||The pictures on the web do not look like the property or the rooms. Hotel is located on a major road in town. ||Our room was on the street side. No view, as promised||We told clerk we were there unhappy. He blamed room mistake on his colleague ||We decided we didn’t want to be there for 3 nights, so we told clerk we were leaving. He said fine||||Fast forward two weeks. We were billed for 3 nights. ||We have been trying for over a month to get our money back. We are willing to pay the one night penalty but want the rest refunded||The manager, Francesco, has assured us we will be refunded, that was over a week ago||Each week it’s a different story||Hotels.com will not help at all||So, warning. This hotel misrepresents itself then will not follow ethical procedures. ||STAY AWAY. San Vito is a nicer town anyway and closer to Cortina...

This is a HARD place to find as both Apple Maps and Google Maps point to a road w a similar name which is about 2km away. When one has cycled about 80km in high heat this WAS a big deal!! Not the hotel’s fault btw. ||It has a great location in the centre of this picturesque town. The service in terms of assistance from the lady who checked me in was fantastic. Her English was excellent - important for someone whose Italian ranges from poor to non-existent. ||I ate at the restaurant at the hotel - and the fact that it wa full w locals was an indication of how good it was. ||Breakfast the next morning was great - same help from the lady who checked me in the day before and the owner made me a coffee to my own peculiar (non Italian) requirements. This is a family run business that gives it the extra focus. In my view||Great service. Comfortable bed....