Agriturismo San Lorenzo — Hotel in Rapolano Terme

Worst worst worst place. Terrible terrible experience. Broken air conditioning in the middle of a summer heat wave with staff unwilling to do anything to fix it. In 20 years of traveling and 62 countries visited I’ve never been treated more terribly by someone at a hotel. It was shocking. ||I reported the air conditioning broken as soon as I arrived. The woman working there was completely unwilling to admit there was a problem or do anything to fix it. She was rude and condescending, and talked down to me from the start. When I waited an hour and ten minutes and it was still not working, she shouted at me aggressively and cursed at me in Italian. She complained that I was bothering her (note I had specifically called in advance before making my reservation to confirm there was air conditioning and she had confided twice). I called my 74 old mother who speaks Italian to try to help in case language was a barrier - no, she just cursed and shouted at my poor mother. Ultimately, the woman was completely unwilling to fix the problem, was verbally abusing me (as I stood there crying), and told me if I didn’t like it I could leave. I am a young woman traveling alone and had just spent 4 hours getting there and it was 7pm on a Friday in high season. It was pretty traumatic. ||I’ll also add that the bedding was old and dingy, they charge for everything (including a towel to use at the pool), and there was a massive swarm of insects flying around. When I arrived (before the AC issue), I asked for information about the surrounding area and the woman could not have been more dismissive of my question. She was completely unwilling to help. ||Really the woman working there has no business working in hospitality of interacting with other...

Worst worst worst place. Terrible terrible experience. Broken air conditioning in the middle of a summer heat wave with staff unwilling to do anything to fix it. In 20 years of traveling and 62 countries visited I’ve never been treated more terribly by someone at a hotel. It was shocking.

I reported the air conditioning broken as soon as I arrived. The woman working there was completely unwilling to admit there was a problem or do anything to fix it. She was rude and condescending, and talked down to me from the start. When I waited an hour and ten minutes and it was still not working, she shouted at me aggressively and cursed at me in Italian. She complained that I was bothering her (note I had specifically called in advance before making my reservation to confirm there was air conditioning and she had confided twice). I called my 74 old mother who speaks Italian to try to help in case language was a barrier - no, she just cursed and shouted at my poor mother. Ultimately, the woman was completely unwilling to fix the problem, was verbally abusing me (as I stood there crying), and told me if I didn’t like it I could leave. I am a young woman traveling alone and had just spent 4 hours getting there and it was 7pm on a Friday in high season. It was pretty traumatic.

I’ll also add that the bedding was old and dingy, they charge for everything (including a towel to use at the pool), and there was a massive swarm of insects flying around. When I arrived (before the AC issue), I asked for information about the surrounding area and the woman could not have been more dismissive of my question. She was completely unwilling to help.

Really the woman working there has no business working in hospitality of interacting with other...

The hotel grounds and receptionist was very lovely , the views were stunning and the pool was nice. However,the two main things I thought made it so the hotel could not be desirable is the actual rooms themselves were very lacking. I was actually quite disappointed in that. It was the equivalent of a 1 or 2 star hotel. There was just plastic cups with a plastic bottle of water and a 1 single use package of shampoo and that's all. No coffee / tea station , no stocked mini fridge, only the two pillows etc. Most 3-5 star hotels hotels have beautiful large reusable bottles of shampoo, conditioner, body wash and hand soap. Stocked mini fridges ( some even complementary! ) and fully stocked coffee / tea areas, 4 pillows etc. the rooms were dark with a metal creeky bed.

Another note is there's no lunch, dinner or cocktail bar area. Which most other hotels in the area for the same price per night offer this , and very desirable as well.

So I'm a bit confused why the price per night and reviews are so high considering this. Hotels like I Borghi Dell'Eremo ( I stayed there previously for 2 nights before here) They are an incredible hotel , for nearly the same price. It's a shame because this hotels has the potential to be a 5 star hotel if they put more effort into the above points and maybe updated the rooms decor...