NH Milano 2 Residence — Hotel in Segrate

We arrived late, around midnight, to check in at NH Milano 2 Residence. At reception, we were greeted by a man who, as we later discovered, was just a security guard. He seemed completely unaware of our booking and clearly didn’t know how to handle the usual check-in process, which led to some confusion and delay.||That said, we were exhausted from driving all day, so we just took the keys and headed to our room.||I usually don’t leave negative reviews, but the service at this place was honestly disappointing. When I went to take a shower, I couldn’t turn the water off afterward. I called reception for help, and the same guard came to check—but he didn’t know how to fix it either. We asked if we could just change rooms, as we had no intention of sleeping with the sound of water constantly running.||He told us he would need to call his colleague because he was “just a guard,” then changed his mind and told us to call his colleague ourselves and explain the issue. That seemed unreasonable to me—it’s his job to handle problems like this, not ours.||Still, we were too tired to argue. My husband made the call, explained everything, and the man on the phone told us to wait in the room for five minutes while he called back with instructions about moving to another room||We waited the five minutes, but no one ever called us back. So we decided to go straight to the reception. The “guard” handed us the keys to a different room, which ended up being smaller than the one we originally had. The bathroom was very old, with visible cracks everywhere. The shower door couldn’t even close properly, so when my husband showered, water leaked onto the floor. At that point, we were too tired to care—as long as we could finally sleep.||The next day, we went out early and returned to the hotel later that night, only to find that we couldn’t open our room door. So once again, we had to make the long walk back to reception (which was quite far from our room). Thankfully, the staff member there this time actually knew what he was doing and was able to help |||Overall, the experience was frustrating and far from what we expected from a hotel under the NH brand. The service was unorganized, especially at night, and the quality of the facilities was poor. I would not recommend staying here, and we certainly won’t...

We arrived late, around midnight, to check in at NH Milano 2 Residence. At reception, we were greeted by a man who, as we later discovered, was just a security guard. He seemed completely unaware of our booking and clearly didn’t know how to handle the usual check-in process, which led to some confusion and delay.

That said, we were exhausted from driving all day, so we just took the keys and headed to our room.

I usually don’t leave negative reviews, but the service at this place was honestly disappointing. When I went to take a shower, I couldn’t turn the water off afterward. I called reception for help, and the same guard came to check—but he didn’t know how to fix it either. We asked if we could just change rooms, as we had no intention of sleeping with the sound of water constantly running.

He told us he would need to call his colleague because he was “just a guard,” then changed his mind and told us to call his colleague ourselves and explain the issue. That seemed unreasonable to me—it’s his job to handle problems like this, not ours.

Still, we were too tired to argue. My husband made the call, explained everything, and the man on the phone told us to wait in the room for five minutes while he called back with instructions about moving to another room

We waited the five minutes, but no one ever called us back. So we decided to go straight to the reception. The “guard” handed us the keys to a different room, which ended up being smaller than the one we originally had. The bathroom was very old, with visible cracks everywhere. The shower door couldn’t even close properly, so when my husband showered, water leaked onto the floor. At that point, we were too tired to care—as long as we could finally sleep.

The next day, we went out early and returned to the hotel later that night, only to find that we couldn’t open our room door. So once again, we had to make the long walk back to reception (which was quite far from our room). Thankfully, the staff member there this time actually knew what he was doing and was able to help

Overall, the experience was frustrating and far from what we expected from a hotel under the NH brand. The service was unorganized, especially at night, and the quality of the facilities was poor. I would not recommend staying here, and we certainly won’t...

What a shame. This place from the outside looks nice. The main buildings reception is well kept and clean, the pond in the middle of the complex gives this place a university campus vibe, but this pond is also probably a big reason for the awful stay my wife and I had. The room that was advertised to us definitely did not at all look like the room we had booked. When entering our room, such a musty, weird, humid smell entered our nose that we could not really have expected. The building we were staying in was no where near as well kept as the main buildings reception. The hallways looked dark and dingy, like no one has vacuumed or cleaned the carpets in ages. The room we were staying in was full of mosquitos, and more kept on entering the room somehow, only god knows how. I believe all these mosquitos are spawning because of the huge body of stagnant water from the pond that is located in the middle of all the buildings, and with Dengue being more widespread across Italy as of recently, this gave us a lot of worry and concern. Never mind the amount of living mosquitos, the amount of dead ones on the ceilings, the walls, the curtains, the mirrors, by the window, even traces of dead mosquito residue on the pillows and bedding is absurd. Everyone staying has probably had to kill them late at night to try to get some sleep, but the truth is you’re not going to be able to sleep in these rooms like this, and the hotel staff is surely not going to clean any of the mosquitos you or anyone has killed. I determine the rooms will keep on getting worse because of this, so please for your own sake don’t spend your hard earned money staying here. For your own mental peace and physically being able to rest, go...