Hotel Lago — Hotel in Torno

Our room was a deluxe room with a lovely view of Lake Como. The room is large in cool colors of beige & brownish greys with a lovely ancient Italian mural on the wall where the tv is attached; the tv is canderlevered so it can be moved closer to the bed. Beside the bed are two small goosenecks reading lights over 2 small night stand tables with outlets & light switches. The bed’s headboard is a long bar area where the phone is located & electrical outlet. |There is small balcony with a sliding door for access & it has a wonderful view of the lake with two chairs & a table; the king bed looks out to the lake. A sleep sofa is back behind the bar area covered in a green slip cover there is also a gigantic plant in a basket. There is no closet only two shelves on the wall with small rods where clothes can be hung with numerous hangers, an area below for one suitcase with an opening under it and two drawers. |There is a problem with lighting & the cozy factor is completely missing. No light is in The back half of this big bedroom where the sofa bed & area for hanging clothes & the two drawers are located. At night it is very difficult to see into your suitcase & the drawers & no reading lamp or light for reading a book as the lights are in the front by the bed & over bar area where there are two bar chairs & the only other light is at the entrance door where the refrigerator & safe are located but it is motion activated & only stays on a few seconds until you wave your hands & when one gets up in the night to use the toilet, it comes only brightly as you come & go which is good but disturbingly bright. The bathroom is large with a toilet, bidet & large walk-in shower with rain shower, massage spray & hand held sprayer but no nightlight. They supply nice absorbing towels & numerous vanity items, including dental kit. |The air conditioning works very well & I was always cold unless I turned it off. There are comfortable pillows, bed & linens. The staff , including the dining room staff, were delightful. Internet works well & the daily maid service was excellent. They serve a continental breakfast daily. There is a restaurant that...

Our room was a deluxe room with a lovely view of Lake Como. The room is large in cool colors of beige & brownish greys with a lovely ancient Italian mural on the wall where the tv is attached; the tv is canderlevered so it can be moved closer to the bed. Beside the bed are two small goosenecks reading lights over 2 small night stand tables with outlets & light switches. The bed’s headboard is a long bar area where the phone is located & electrical outlet. |There is small balcony with a sliding door for access & it has a wonderful view of the lake with two chairs & a table; the king bed looks out to the lake. A sleep sofa is back behind the bar area covered in a green slip cover there is also a gigantic plant in a basket. There is no closet only two shelves on the wall with small rods where clothes can be hung with numerous hangers, an area below for one suitcase with an opening under it and two drawers. |There is a problem with lighting & the cozy factor is completely missing. No light is in The back half of this big bedroom where the sofa bed & area for hanging clothes & the two drawers are located. At night it is very difficult to see into your suitcase & the drawers & no reading lamp or light for reading a book as the lights are in the front by the bed & over bar area where there are two bar chairs & the only other light is at the entrance door where the refrigerator & safe are located but it is motion activated & only stays on a few seconds until you wave your hands & when one gets up in the night to use the toilet, it comes only brightly as you come & go which is good but disturbingly bright. The bathroom is large with a toilet, bidet & large walk-in shower with rain shower, massage spray & hand held sprayer but no nightlight. They supply nice absorbing towels & numerous vanity items, including dental kit. |The air conditioning works very well & I was always cold unless I turned it off. There are comfortable pillows, bed & linens. The staff , including the dining room staff, were delightful. Internet works well & the daily maid service was excellent. They serve a continental breakfast daily. There is a restaurant that...

Worst hotel experience so far in Italy. I don’t get how they got 4 star in first place. This is a two star hotel experience at max. More so like a hostel experience, but you are getting a private room. Laying out a few of many reasons to not consider this place:

No complimentary water. I have never seen a hotel with 0 complimentary water. Even an Airbnb provides complimentary water these days. You have to get water from the mini bar. No proper espresso machine. Breakfast is included, but when you ask for coffee, the staff uses a Nespresso machine. How can you say you have a bar, when you do not even have a proper espresso machine in Italy? Uneducated staffs. When we finished our breakfast around 9:00am, house keeping was already there. I have never seen housekeeping come in that early, but that was acceptable given this a family run hotel. So they knew that we were in the room. While we were taking shower, hence when we were completely naked, housekeeping just barged in to take their masterkey that they forgot. They clearly knew we were inside, but they still tried to come in. We complained to the reception, but the female receptionist’s reaction was like too bad it happened, but we are not going to do anything about it

As you can see from the booking websites, this is not a cheap hotel. If you want to pay for a 5 star hotel price with a hostel type of experience, this is where...