Hotel Vapore — Restaurant in Torno

^^update^^ After having a phone call and 2 texts from the owner since we have returned to the UK trying to get me to remove my review comments Iv now given it 1star not 2 !!! Called me a liar and apparently I was sitting in doors on the best table ? Pics tell another story

Review - Our visit to the restaurant (not hotel) was quite an experience. Thunderstorms and heavy rain was forecast for the evening and all night so were a bit surprised when we were seated right next to the waters edge and not under a canopy as the clouds were already on us . Waited 10 mins for a menu although only a handful of people were there being seated (also on the outer edge) . Was finally asked if we wanted an aperitif and given the menus . The prices for food are very reasonable and range from €18-€30 which we thought was very good for the quality of food . However after asking for the wine list after ordering the food (wasn’t shown one before ) we were presented with an iPad that had about 15 red wines on it that ranged from €50 - €360 !! Wasn’t expecting to spend such an amount on a drink when the food wasn’t in that price bracket and neither did the hotel look it (3 stars) After basically telling him we didnt want any wine his whole attitude to us seemed to change and rest of the evening felt awkward. The actual young waiter who did serve us food etc and clear the tables was fantastic however . Chaos came when the heavens opened up and Everyone (about 6 tables in all) suddenly needed to be moved under shelter . Headless chickens came to mind as the “big chiefs” moved plates , cutlery etc around onto tables they had for some reason only 10 minutes before cleared off . Anyway to sum it up , very good food for price but expect to be ignored and treated differently by some staff if you are not spending €100 on a...

We are staying at the nearby Mandarin Oriental and the concierge highly recommended this restaurant. We arrived early to get ahead of an oncoming weather front and we’re told they were not yet open. We t then tour the very quaint town and returned 15 mins after they opened. We were not greeted, and waited until an employee eventually pointed to an open table. It then took ten minutes to even get a bottle of water. We were then shown a wine list and the waiter recommended a 110 euro bottle of Nebbiolo, I stated that that grape was not my favorite and could he recommend another, but after coming back and insisting that his first recommendation was a better choice and normally sold for 350 euro, we decide to take the 1st choice offered, it was very disappointing. ||We ordered a 3 course meal (two for my wife and 3 for me). The food was poor, it came out very slowly, and the service made us feel like we were an afterthought to the other tables around us.||After this very disappointing experience, it turns out that the bottle of wine was not only not very good, but we were charged 350 euro after being shown a price of 110.||Overall an awful experience when we came with such high expectations due to the incredibly beautiful location and strong recommendation...

What a total disaster ! We travelled over from Lake Maggiore for what we hope to be a magical time on Lake Como. The Sat Nav successfully took us past Como into a winding narrow road that twisted and turned for miles. Poor signage meant we missed the turning and took 11 kilometres before we could find anywhere to turn round. In the meantime we were nearly hit by a bus delivery lorry and 3 cars all out to prove they were the retired Italian racing team. Eventually found this narrow track that led us to the sparsely named “car park” that was not only full would not have accommodated any vehicle larger than a small car (we have an Audi 5). The final track to the hotel was so narrow even a small Suzuki Jeep struggled to come up from it. With no parking we tried calling the hotel - no signal - tied the internet - no signal and in the end - given I gave just had replacement knees we had to make a decision to abort the booking. When we contacted the hotel there was no sympathy no understanding no offer of any refund - just “it’s our policy not to refund” - we were totally deflated having looked forward for so long to our trip and having such a wonderful romantic time with the lovely people of Lake Maggiore - be...