Hotel Viareggio — Hotel in Unione dei comuni della Versilia

This hotel was a disappointment from the start. Unable to get through on the phone for days when trying to book. Booked through the website with a comment that we were travelling with two small dogs.||We have stayed in many Mercure hotels and this one does not compare. The beds like concrete! Mentioned in many reviews the light switches in the rooms sticky and dirty. The beds in an Ibis budget are far better than these.||There are no facilities during the day after breakfast. The bar only opens at night. The furniture on the balcony is old with paint falling off. The towel radiator was old and rusty and no drink making facilities in the room. No kettle etc. This was not a cheap hotel with the booking costing 380€ for 4 nights. You expect better for this money and from this brand. There are many things I could continue about the place.||The staff work hard but only look after certain guests. There was three tables sat outside drinking from the bar. Two with Italians one was my wife and I. The two tables were given nibbles to eat at the tables while we watched but nothing was brought to us.||I normally leave a tip to the room cleaners but the cost for the dogs per night meant that I could not allow myself to.||||The dogs cost an extra 50€ PER NIGHT!!! For what. L?? There was no extra mess or cleaning. They say pet friendly but with this price they try to remove people to take pets. We are responsible dog owners and ALWAYS clean up after our dogs but again no trash bins for the waste anywhere. So other owners don’t even try to clean up!! The grass around the hotel is used for a a dog toilet by any other owners crazy enough to pay the cost for them in the hotel!!||||200€ for two small dogs for 4 nights. Is a crime.||||The hotel does not want dog owners obviously||||The only positive is...

This hotel was a disappointment from the start. Unable to get through on the phone for days when trying to book. Booked through the website with a comment that we were travelling with two small dogs. We have stayed in many Mercure hotels and this one does not compare. The beds like concrete! Mentioned in many reviews the light switches in the rooms sticky and dirty. The beds in an Ibis budget are far better than these. There are no facilities during the day after breakfast. The bar only opens at night. The furniture on the balcony is old with paint falling off. The towel radiator was old and rusty and no drink making facilities in the room. This was not a cheap hotel with the booking costing 380€ for 4 nights. You expect better for this money and from this brand. There are many things I could continue about the place. The staff work hard but only look after certain guests. There was three tables sat outside drinking from the bar. Two with Italians one was my wife and I. The two tables were given nibbles to eat at the tables while we watched but nothing was brought to us. I normally leave a tip to the room cleaners but the cost for the dogs per night meant that I could not allow myself to.

The dogs cost an extra 50€ PER NIGHT!!! For what. L?? There was no extra mess or cleaning. They say pet friendly but with this price they try to remove people to take pets. We are responsible dog owners and ALWAYS clean up after our dogs but again no trash bins for the waste anywhere. So other owners don’t even try to clean up!! The grass around the hotel is used for a a dog toilet by any other owners crazy enough to pay the cost for them in the hotel!!

200€ for two small dogs for 4 nights. Is a crime.

The hotel does not want dog owners obviously

The only positive is...

Very difficult in reviewing this hotel, as in that we really enjoyed it but also found it quite odd.||First off- it’s not really promoted anywhere, has different names, lack of reviews and we wasn’t even sure we had the right hotel when we found it.||The staff are quiet, not that informative and it’s like this hotel is in the middle of nowhere - when in fact it is in a prime spot, 5 mins from the beach. ||The hotel is very clean, modern and has excellent air con- which was pleasing after a few hot days in other parts of Italy. Room is small but has good wardrobe space, a very clean bathroom and excellent shower. It is situated across the road from a river, which has interesting types of wildlife.||We had breakfast one day, €13 a person, which was quite steep, we also had coffee one morning. Apart from that the bar is closed, there is no shop and the pool is also closed.||The location as mentioned is good, it is recommended that the town to the right of Viagreggio is nearer, 5 min walk and has some very good restaurant and bar options. There is a CoOp 5 mins away. The hotel also does not have a partnership with any beaches, which is a shame. It is 10 mins in a taxi from the train station and we got the bus going home.||Overall with a bit of confidence and promotion, this would be a fantastic hotel, however I’m not sure it intends to be that. Despite that we...