Crowne Plaza Verona - Fiera, an IHG Hotel — Hotel in Verona

The person at the desk did her very best. Aleta, she was kind, patient and knowledgeable. She worked diligently. She was alone.

The queue was slightly over a half hour to check in. We happened to be checked in on a smoking floor. We got to the room and after 5 minutes I had a headache. If you do not smoke, steer clear of the 3rd floor. I went back down and the queue was still 6 deep.

I explained and she explained and the queue waited. So it was decided that we would go to eat and then she would have us moved to the 4th floor, the rooms would no longer be adjacent, fine I said.

We had supper-and I will get to that-and checked into rooms 416, a corner room and 422, a room down the hall near the elevators. The front desk person had managed to get us 1.) The king bed (we are 185 & 190cm) and 2.)the beds we had requested for the kids. Altea was awesome in every way.

The rooms were current, clean, have large windows that open a little for some fresh air. The bathroom is modern with rain type shower and wand, water hot, great water pressure, I am mentioning this more as I go as a shower without either (heat/pressure) is frustrating. The TV was clear in picture, language selections, functional. Fridge, safe, hotpot. I read a couple of reviews and I’d like to address the use of the phrase «spacious »in describing rooms. No. Their size is of the 2019 standard of cramming function into every inch.

The restaurant. We got there 1/2 before closing. The boys ordered chicken with vegetables. What arrived appeared to be frozen chicken breasts cooked in a microwave over eggplant that was reheated. I wished I’d snapped a pic of it. It looked exactly as I described. They did not eat it. I tried it, the chicken was tasteless, the aubergine smothered in oil. My salad was sizeable, iceberg head lettuce. The cheese was supposed to be Feta but was more « liquidy » I am not sure how else to describe it. The breadbasket that came contained bread that was dried out, like it had been out in open air for quite some time. Our eldest knocked a bun on his plate and looked up incredulous, confining until he had a pile of breadcrumbs. I am not making a joke here.

Our daughter had the lasagna and it looked to have been from a box. It tasted good however.

Breakfast, there was a buffet, I walked around looking. And then went around again. Others were doing the same. Strangers of all nationalities scanning and rescanning, positioning and repositioning. Her is what we found: canned fruits poured into dishes, bread, dry cereals, walnuts in the shell.

A menu for eggs was in the table. No one mentioned it. There was a maître at the door who seemed more as if a security person. Does service attends to the tables at breakfast? Not sure.

I suspect that you might feel that this is biased and maybe cultural in perspective. I have lived in France for a couple years and travel around, say,...

vCrowne Plaza Verona

To begin with, we were not warned about any of the functions that would occur on the three nights we stayed at the Crowne Plaza Verona. At checkin we were made aware that there my be some disruptions due to the function being held in the hotel that night. Firstly, there was an unnecessary amount of noise that was easily heard from our hotel rooms on one of the top levels of the hotel. The loud music from the hotel’s function room continued long into the night, finally stopping at 2 am! We spoke with staff members who told us that they were sorry, and there would be another function again tonight. They informed us, however, that the function would have ‘classical piano music’ and should end by midnight. I don’t know what type of classical music they have been listening to because, yet again, we were up until 2 am listening to YMCA! With a sound reading of 57 db, this is excessively loud considering that all the windows and curtains of our rooms were completely closed! And on the third night, we were yet again graced with the presence of another function. At least it finished at 12am, but once again, playing music excessively loud with no notice by the hotel.

As for the safes, we had two rooms so you’d think we had two safes at our disposal, only that wasn’t the case. In one room the safe was faulty and would not lock, and in the second room, the safe was locked from the previous guests and the hotel could not open it. We had no choice but to take our belongings down to the lobby to be locked away in the hotels safe boxes, which was a huge inconvenience.

The wifi, which is normally an extra cost for guests, was so slow that I was reduced to streaming data from my mobile phone. I believe that the dialup internet I’ve used in the past is faster than this hotel’s wifi.

And now for breakfast, the most important meal for the day. The staff were not friendly, the food was average and the coffee was always cold. It seemed as though the buffet was made up of the previous nights leftovers, cold beans and broccoli.

There was no bell service to help us move our large amount of luggage down to our car on the day of departure.

As a Platinum Ambassador card holder for the Intercontinental group, I was very disappointed with the whole experience as my family and I did not sleep for three nights, with no adequate compensation offered. All in all, it is a shame that this reasonably new hotel in Verona is not properly managed as neither the staff nor management seems to care about the tourists, and only the locals that have...

If you are considering staying at this hotel I would advise you to phone ahead and check if they have any food, any beer, any housekeeping and any staff. A catalogue of poor service from beginning to end and all in 2 nights. 4 star service no way.

Arrived 10.00pm with my wife and after waiting at the bar for 12-55minutes went back to the desk and asked if anybody was serving, girl made a call and low & behold a bartender appeared. Ask to see the snack menu and told in no uncertain terms ‘no food after 10.00pm’, so asked for peanuts if possible, finally sat down & drank our beer. Back to the bar and wait again, this time a different bartender, told him it was unusual not to have any food available, “yes we do” he proclaims, we have a night menu, what ? Might only have been cheese & ham toasties or tuna toasties, but it was better than peanuts (or so I thought). Up to the room toasties & a beer in hand, toasties uneatable, filling absolutely freezing, poor cheese never had a chance to melt, fed up now going to bed.

Down to breakfast next morning, after leaving the ‘do not disturb’ sign on. Breakfast a farce, have to ask for orange juice, I get tea & make toast, go to get the hot stuff, when I come back the tables been cleared…… no tea, no orange juice & no toast, all thrown away not even touched…..

Back to the room after second round of breakfast (remember I put on the ‘do not disturb’ sign on) Housekeeping had been in moved our personal things from the bed, I really, really don’t like that. The uneatable perfectly cold toasties & empty beer glasses not taken away, tea bags, sugar, water, not replaced and pillows still on the floor and it all stayed like that till we checked out the next day. Hopeless.

Back to the bar that evening ask for 2 beers then the tap runs dry, ok no problem change the barrel, not that simple, they don’t have another barrel of beer…… this is s 4 star hotel and they don’t have any beer barrels in stock, come on… Just to add insult to injury they only have bottles of Beck’s, only Beck’s !!!!!! A 4 star hotel with only one type of bottled beer, in all my years of travelling that is definitely a first on me, unreal…… And worse they charge you more for a bottle than tap, even though you have no choice…..

The girl on the front desk was pleasant enough, but the rest, you certainly do not feel warmly welcomed. Perhaps they were having a bad weekend, they certainly ruined mine.

Did I mention they only have 1 type of bottled beer…...