Fenice Hakuba — Hotel in Hakuba

Stayed at Fenice for a snowboarding trip. The service was amazing. Ray and the rest of the team were unbelievably helpful despite their busy schedules, and really went the extra mile to ensure that we had a memorable trip.

Accomodations were spacious for the price and the location is not too far from Goryu escal plaza where the gondola is, although it's more convenient to take the shuttle bus. However it was really the service that made this stay for us, and we'll definitely be...

Beautiful cottage, very spacious with great amenities. The staff were great and very helpful even though they were super busy at times. Special mention to Ray one of the managers for going above and beyond in helping us and providing useful information. The shuttle service provided by the hotel was excellent. The hotel restaurant was also very good! Highly...

If you book here you will have a whole apartment with 2 bedrooms, toilet, living room and a basement. The staffs are super friendly. I dropped my phone in another place and they all supported me a lot in finding the phone back and give suggestion for buses that we could take. The place is also dog friendly so you can see many cute doggos. We highly...