Awaji Yumesenkei — Hotel in Sumoto

Went here for the weekend. The hospitality offered is top notch. As we reached the hotel area, as soon as the staff noticed us they went up to greet us at the hotel entrance and guide us to the lobby lounge for a personalized check-in(complete with welcome drink of course).||||After a short tour of the hotel facilities, such as :||||1. The hot springs (They have nice onsens, both outdoor and indoor. The outdoor one have a nice view overlooking the sea. For yumesenkei guests other new awaji hotel group's hot springs also available to be used for free)||||2. Outdoor seating area overlooking the sea. Near the seating area there is a big fishing hole full of sea breams. (There is fishing equipment rental service, and if ones managed to catch any, the hotel chef will cooking and served it for you during dinner time for an extra charge)||||3. Free? shuttle boat service with an atmosphere for guests, etc||||We booked the club room with extra benefit of access to the "lounge" (better then a hotel lounge IMO it should be called exclusive resting space, the interior is homey and relaxing but definitely not worthy to be called a lounge, with no staff attending and self-service beverage such as water, coffee, and tea)||||The room itself is very luxurious, japanese style with western bed. It is long and huge with cozy lazy sofa on the end facing to the sea(the view is stunning). The layout is a mix between western and japanese with the interior focused on the Japanese side. The bed is comfy and the pillows also excellent. They also provide sandalwood incense by the bed.||||Nespresso machine with really generous varieties is also provided and powder table for ladies who needs it(basic skin care also available on the wash basin, shiseido brand if i am not mistaken). My first time seeing a powder table on Japanese style ryokan, the hotel must be paying special attention for ladies needs.||||The bathroom amenities are hotel's original with sandalwood incense fragrance, really relaxing IMO.||||The dinner is served on the restaurant floor with private rooms prepared per guests. The dinner is tasty, although quite lacking considering the price paid. They served Ise lobster sashimi, sea urchin, and sea bream for the tsukuri, trying to impress the guests i expect? (Although the ingredients is indeed luxurious, it lacks the sophisticated feel to kaiseki--which usually using available seasonal local ingredients that brings the "unique" feel of the local environment and flavor that changes with "time")||||Japanese breakfast is served on the same room the following morning with so-so portion and doesn't have any wow factor. (As a piece of advice please notify the waiter the night before if you have any ingredients that you don't like so they can taylor the breakfast to your taste.)||||Well, i am quite a fussy eater and hard to be impressed to be fair.||||Overall, for the service(really polite staffs), facilities, room(really impressed with the room), and the food served i think it is fair to give the hotel 5 stars.||||Will i come back again? I don't think so (As i am a fussy eater, and food served plays a big...

Spent a night here, as is the case for most hot spring ryokans. However I was travelling solo & they happened to have good deals for solo travellers, which isn't usually the case. Since it is more a hotel than a ryokan, little things such as welcoming tea is absent, but otherwise service has nothing to find fault for. ||||I had a western-styled room, which is not too big but has all the amenities I need. Even have a bathtub in the bathroom (remember this is a hot spring hotel, where it is not abnormal to not even have a shower in room)! Hot & iced water is set up upon arrival. Their teabags are heavenly!||||Food is nice (they're very proud of their local delicacies such as onions & seafood & it shows on their menus). Had breakfast which is one of the better ones I have had in a hot spring resort. ||||It is slightly out of the way from the usual tourist trails, but Awaji is a nice little island to visit & it shows Japan in one of the down-to-earth form. Would not hesitate to recommend if you're...

Run by fraudsters! Absolutely disgusting behaviour and management... we had booked 2 rooms for 4 people. Last minute, one of the party became very ill and had to go to hospital. We rang up the day before and said that this had happened, apologised and asked what the cancellation policy was. We were assured that we could get 50% of the rate back for that person. It was then suggested to us that we only use one room between three as this would be even cheaper. For that reason, we didn’t ask another person to go with us. Turned up today as three and were told to pay the same price for 4,with 3 people in one room instead of two! (On the grounds that we had ‘cancelled’ an extra persons worth by going to 3 in one room- as it was suggested we do) Asked for the second room back and turned out they had filled it, outright lies to get the room back- disgusting . Took an hour of speaking with the manager to get what we were originally told we...