Smile Hotel - Tokyo Ayase Ekimae — Hotel in Tokyo

Not foreign-friendly! Xenophobic! Bad smells! DON'T STAY HERE!

Had the worst experience at check in, even speaking in japanese, the staff member who checked me in don't give any instructions and was very rude.

There was a paper informing that you have 1 hour of tolerance for free at the check out. The staff even called my room after check out time and said that i'd 1 complementary hour for free, but after that it will have extra charges. When I've checked out with 50 minutes inside the tolerance, they extra charged me. When I complained about it, an old woman appears, very rude and agressive, slapping the money tray and saying to pay in cash. When i ask her about the free hour, she said that I'm not like other guests, that this is valid only for reservations at their own website, that guests who made the reservation using other website are different from regular guests. In other words: If you're japanese and reserve using our japanese website it's OK, if you made the reserve using other websites you're a foreigner and I hate you.

I had no choice, so i've payed the value. When i tried to say to her that no information was gived to me during the check in and there was an one hour free tolerance information with no rules applied poster in several places, she argued with me, trying to humiliate in front of other guests and staff members. I asked for my receipt and she refused to give me, i had to insist to get it.

When I ask the old lady name, she ignores me and went to attend other customers. Another staff member said to me that her name was SHIMADA. If this was really her name, I don't know, but it was an old woman with very short hair.

This happened in Christmas, showing that this hotel in unhuman, disrespectful, xenophobic. I regret every cent spent on this hotel.

Asked for a non smoking room and received a room smelling cigarettes. It was awful!

Who knows if it isn't this Shimada who'll read this and reply it (Using a translator of course), if it is, knowing that I keeped my posture and manners at the time, now I want to say: Shimada, you're a monster, an old lady who passed the time of retirement, with an old way of thinking, you're xenophobic demon, an example of everything that oversea people say about japanese people being bad, rude and selfish. If you don't like foreigners, don't ask for our money and don't work at a hotel or at any place in Tokyo. Pick the extra money that you wanted so much and buy a toy to play at the night, cause you need some fun in your life. Go learn what empaty is, but for a being like you, it must be impossible, who knows in a future reincarnation you learn about it.

Worst hotel!...

I stayed here for 7 days during my second visit to Tokyo, and found this hotel to be really good for the price. The room was tidy and clean, with a good sized bed and a compact and clean bathroom. It was also fitted with a tiny fridge, water boiler and complimentary tea, TV and access to pretty good Wi-Fi. There was a small restaurant connected to the hotel with great breakfast, though you don't have to walk for long before finding other options...||||I have to say that the best part about the hotel was the neighborhood; A massive Tokyu convenience store was right across the street, filled to the brim with all the delicious foods and drinks you can imagine, with a big thumbs up going to the fresh sushi, yakitori and the various fried and tempura goods. If that wasn't enough, you have several conbini's around the area, as well as several japanese and western restaurants. In other words, a great place for a foody like myself! The neighborhood itself was pretty quiet overall, and as the rest of the city, clean and structural.||||You also have the Ayase Station nearby, with access to both the Tokyo Metro (Chiyoda Line) and JR East. I recommend taking the metro to Nezu for a great walk around the old part of the city, or all the way to the end for Harajuku, with short walks to the amazing Yoyogi Park, heaps of stores and shopping centres and the very trendy Cat Street, which itself leads to Shibuya. The first stop with the metro is Kita-Senju, where you can change for the Hibiya Line for areas like the gorgeous Ueno Park, otaku mecca Akihabara, and don't forget Tsukiji Fish Market.||||In short, a huge thumbs up, and from my experience, I have no doubts about...

The location is fairly good if you are traveling with the JR pass, it’s less than a 5 minute walk to the Ayase station which connects to the JR Lines and Subways. However getting to the Ayase Station, using only your JR Pass, does requires one extra transfer at the Kita-Senju station to a local JR train in order to fully utilize the JR pass for traveling around Tokyo. Alternatively, you could take one of the subway lines (Chiyoda Line) directly to the Ayase Station, but that would cost about 240yen rather than for free with your JR Pass. ||||As expected for a Japanese business hotel, the rooms are fairly small. However, they do have everything you need. My room had a small fridge, a kettle, a flat-screen TV, a tub & shower, a desk, A/C, house-coats and good WiFi included.||||The facility has laundry machines, and plenty of automatic dispensing machines. The area has plenty of restaurants, convenient stores, grocery stores and activities. One of the best Ramen places I ever went to was right on the corner from the hotel. The pictures here on trip adviser are fairly accurate. I did not have the breakfast so cannot comment on it, but there are plenty of other places to eat breakfast in the area. ||||Some floors are non-smoking, and some are smoking, so make sure you are on the appropriate floor, because the smoking floors sure smell like smoke, but the non-smoking floors were fine.||||I would certainly stay there again, and I found the savings more than made up for the extra 20 minute train ride to get to the heart of...