Hilton Garden Inn Kuwait — Hotel in Rai

From the moment I arrived, the hotel staff provided exceptional service. I greatly appreciated their flexibility with an early check-in, which made my stay much more convenient.

The room itself was fantastic. It was impeccably clean and well-maintained, and I was pleasantly surprised by the absence of noise, allowing for a peaceful and restful sleep. The spacious bathroom was another highlight, offering a comfortable and luxurious experience.

The room service at the Hilton Garden Inn Kuwait was top-notch. The portions were generous, and the quality of the food was excellent. I particularly enjoyed the hummus and club sandwich, although the serving size was so large that it could have easily fed two people. The staff was attentive and ensured that my dining experience was enjoyable.

The housekeeping team deserves special recognition for their outstanding work. They took excellent care of the room, ensuring it was immaculate throughout my stay. It was evident that great attention to detail was given, and I truly appreciated the cleanliness and tidiness of the room.

During my stay, I encountered a minor issue with the TV, but the hotel's maintenance team promptly resolved it. They arrived within 10 minutes of reporting the problem and efficiently fixed the issue, demonstrating their responsiveness and dedication to guest satisfaction.

The breakfast was a highlight of my stay. The excellent variety of international and local cuisine provided a delightful start to each day. The choices available were impressive, and I thoroughly enjoyed sampling the different options.

Additionally, one aspect that could be improved is the frequency of the hotel's airport shuttle service. Currently, the shuttle operates on an hourly schedule, which can be somewhat restrictive for guests with specific flight departure times. It would be more convenient and offer greater flexibility if the shuttle service operated every 30 minutes, allowing guests to have more options when planning their airport transfers. This adjustment would enhance the overall experience for guests who rely on the hotel's transportation services.

Lastly, I do have a minor remark regarding the lack of information provided about the metal detectors and luggage scanners at the entrances of the hotel. I found it slightly confusing, as no explanations or instructions were provided. It would have been helpful to receive some guidance in this regard.

Overall, my trip to the Hilton Garden Inn was exceptional, and I look forward to returning on my next...

Our stay at Hilton Garden Inn Kuwait was nothing short of exceptional, thanks to the unparalleled dedication of the staff who truly went above and beyond to make our family trip memorable. From the moment we arrived, every detail was handled with warmth and professionalism, elevating our experience to what felt like a 5-star stay.

Accommodations: We booked two rooms—a twin bed and a suite—and both were spacious, clean, and well-appointed. The suite, in particular, offered a luxurious retreat for our family, blending comfort with modern amenities. The thoughtful design and attention to detail in both rooms ensured a relaxing stay.

Dining Experience: The breakfast buffet was a highlight, boasting a delicious spread of international and local dishes. A special shoutout to Ayman, whose welcoming demeanor and attentive service set the tone for each meal. Jamal and Ravi also deserve praise for their friendly and efficient assistance, making every dining experience delightful. The Iftar buffet was the most enjoyable experience.

Outstanding Staff: What truly sets this hotel apart is its staff. The reception team—Ms. Lhamo, Mr. Rico, and Ms. Mado Ann—were incredibly helpful, courteous, and quick to address any request. Their genuine smiles and proactive approach made us feel like valued guests.

A heartfelt thank you to Mr. Ahmed, the manager, whose leadership and personal touch transformed our stay. His commitment to excellence was evident in every interaction, and he ensured no detail was overlooked.

Facilities: The swimming pool and gym were pristine, offering a perfect blend of relaxation and fitness options. Whether unwinding by the pool or maintaining our routine in the well-equipped gym, the facilities added immense value to our stay.

Final Thoughts: Despite being a 4-star property, the Hilton Garden Inn Kuwait delivers a 5-star experience through its impeccable service, top-tier amenities, and a team that genuinely cares. We left feeling pampered and eager to return. This hotel is a gem in Kuwait, and we wholeheartedly recommend it to anyone seeking comfort, hospitality, and a truly...

I had a wonderful experience at Hilton Garden Inn Kuwait, located in The Avenues Mall. I stayed at this property three years ago for one month, and it was amazing! The room was always clean, with personal care items refreshed just the way I like it. I often joke that it’s a pity I no longer need to stay there, because even though I was on a work trip, Hilton made me feel rested and at peace, as if I were on vacation.

From the moment I arrived, the staff made me feel extremely welcome. They are genuinely kind, attentive, and always go the extra mile to ensure guests’ comfort. Just last night, I went to the Friday dinner with my colleagues… we all work at the same mall, and it’s so convenient that the hotel is right inside The Avenues! Every Friday they host a mouthwatering barbecue that truly reminds me of the Brazilian churrasco from my home country.

Janet is the sweetest, always checking if we are comfortable and enjoying our time. Rifaldy made sure we were satisfied with the banquet and had everything we needed. And the manager Ayman is always so kind and welcoming, personally checking that we are having a great experience. I can’t mention everyone by name, unfortunately, but the whole team is a 10/10 — fun, friendly, cheerful, polite, and incredibly dedicated! Hilton, please value these amazing people :)

The service is impeccable, and you can tell they care about every detail. The atmosphere is warm and inviting, and the location is simply perfect, right inside The Avenues Mall. I am always impressed by how the team manages to be both professional and genuinely friendly. I am truly grateful for their kindness.

Hilton Garden Inn Kuwait is, without a doubt, one of the best hotels I have ever stayed in, and I highly recommend it to anyone...