Le Royal Express Salmiya Hotel — Hotel in Salmiya

It was really very bad experience, my booking made fore no smoking room, the employee at the reception confirmed with me that I need no smoking room, however when I enter the room I discover it is a smoking room, I call him from the room phone and he said yes it is a smoking room but you will not smell it, I explained to him that I have a sinus but he replied the no smoking room are fully.||they should have told me from the beginning to avoid this.||The pillow & towels very old all these caused me sinus infection and a headache.||the outdoor unit of the AC was attached to the room window it was very noisy, check the pics.||The curtain was very dusty and the bathroom smelly.||the WIFI...

I have stayed in this hotel few times and I can tell that the service level is constant. Staff are cool and polite. the location of the hotel is very central where you can reach everywhere in Kuwait easily and plenty of taxis just outside the hotel. rooms are ok but they can get very noisy every time of the day due to the location of the hotel on a main road. Breakfast is decent. toilets need renovation and rooms need to be soundproofed. I recommend this hotel with some reservation for...

On the website is mention that they have WiFi available for 2 days that I reach to the hotel and the internet is not working. They are mention one service that is not available and the staff answer: SORRY I CANT HELP YOU VERY BAD EXPERIENCE I DONT RECOMMEND THIS HOTEL EVEN COFFEE SHOPS ARE PROVIDING A BETTER INTERNET SERVICE AND ALSO A BETTER...