KSL Esplanade Hotel — Hotel in Klang Municipal Council

KSL Esplanade Hotel has, by many measures, all the makings of a good, if slightly ordinary, hotel. Sequestered away in an emerging area of Klang, it stands tall as a noteworthy effort of progress and gentrification atop the burgeoning KSL Esplanade Mall and bordering the charming Canary Garden park, adding a touch of distinction to an otherwise unremarkable location.

As with any balanced critique, it would be remiss, nay deceptive of me to neglect to highlight the hotel's redeeming qualities. They are, in no particular order:

• The rooms are spacious and well-appointed, with plush, comfortable beds, downright frigid air-conditioning and robust water pressure. • The location although slightly removed, is an excellent base for exploring everything the lesser discovered western half of the Klang Valley has to offer. • San Onsen, a tranquil Japanese uchiyu (indoor bath) filled with curative, mineral rich water trucked in directly from a Malaccan underground hot spring source, is perhaps the hotel's most uniquely distinctive feature and one of Klang Valley's best kept wellness secrets. Skipping an experience in this oasis of relaxation and rejuvenation would be a mistake.

Unfortunately, there is a notable and startlingly apparent lack of care and attention to detail that sorely detracts from the overall experience and consequently impression of the property. Specific attention must be drawn to the maintenance standards both within the room and throughout the property, which are, surmised in a single word, deplorable. The main issues I personally encountered, were as follows:

• The writing desk in my room was left unscrewed onto its single supporting leg, causing the entire surface to topple when I placed my backpack on it, hitting and injuring my leg. When a complaint phone call was made to the front desk staff, the response was lackluster, lukewarm and utterly disinterested to say the least. In a sense, the hotel should consider itself rather fortunate that this happened to me, a fully grown adult male, rather than, say, a small child, whereby such an incident would almost certainly spell death (of its reputation that is. Hopefully.) • The elevators servicing guest floors are slow, unpredictable and perhaps worst of all, half of them do not detect your access card, forcing guests to wait even longer for already slow elevators. • The in-room safe was not functioning at all, rendering it necessary for me to carry my valuables on me at all times whenever leaving the hotel, which is unsafe for obvious reasons. • The shower fittings were not properly affixed, giving the shower head the undesirable propensity to flail about wildly and causing water to spray randomly everywhere within the cubicle. • The bidet was installed on the wrong, i.e. left side; This is a Muslim country and it is common knowledge that cleansing is always performed with the left hand, thus requiring bidets to be installed on the right. • Hotel WiFi is extremely unstable, dropping constantly and often prompting “incorrect password” errors. This is compounded by the fact that cell signal throughout the premises is almost nonexistent. • Parking signage and hotel access from the parking area is extremely poor; the car park itself is dusty, filled with construction debris, poorly lit, and downright dodgy at night especially for solo/female travellers.

KSL Esplanade Hotel has, on the balance of things, plenty of meritorious qualities that warrant commendation. The serene San Onsen in particular should be deservedly singled out for due praise. However as often is the case in guest hospitality, it is the cumulative outcome of little things added up that ultimately make up the guest experience, and the hotel has much work to do if it wishes to avoid relegation to the ignominy of being yet another bang-average lodging in the sea of mediocrity that is the Malaysian hospitality scene.

An overall rather generous 3/5, with San Onsen playing a huge role in the determination of the...

I recently had the pleasure of staying at KSL Esplanade Hotel in Klang Valley, and my experience was nothing short of exceptional. From the moment I arrived, I was impressed by the hotel's modern design, warm hospitality, and attention to detail.

The hotel's location in Klang Valley is convenient, with easy access to shopping malls - KSL mall being one of them as it is connected to the hotel, restaurants, and attractions. There's a 7/11 store as well, which is really convenient. Upon arrival, I was greeted by friendly staff who ensured a smooth check-in process. The lobby area was spacious and tastefully decorated, setting the tone for a comfortable and enjoyable stay.

My room at KSL Esplanade Hotel was spacious, well-appointed, and impeccably clean. The bed was comfortable, and the amenities provided exceeded my expectations. I appreciated the thoughtful touches, such as complimentary bottled water, coffee, and tea making facilities, as well as a mini-fridge and high-speed internet access.

Throughout my stay, I was impressed by the hotel's facilities and amenities. The fitness center was well-equipped, allowing me to maintain my workout routine during my stay. I also enjoyed spending time by the pool, which offered a relaxing oasis amidst the hustle and bustle of the city. A special mention about Onsen, the Japanese communal bath area. It offered a serene and relaxing atmosphere to soak in mineral-rich thermal waters believed to have therapeutic properties. And allowing me to unwind and rejuvenate while embracing Japanese bathing traditions.

One of the highlights of my stay at KSL Esplanade Hotel was the dining experience. The hotel's restaurants offered a variety of delicious options, from local Malaysian cuisine to international dishes. I particularly enjoyed the Spaghetti in white sauce and a salad for dinner while enjoying the breathtaking views, and the breakfast buffet, which featured a wide selection of fresh and flavorful dishes to start the day on the right foot.

The service at KSL Esplanade Hotel was exemplary, with attentive staff always on hand to assist with any inquiries or requests. Whether it was arranging transportation, providing recommendations for local attractions, or ensuring that my room was clean and comfortable, the staff went above and beyond to ensure a memorable stay.

Overall, my experience at KSL Esplanade Hotel was outstanding. The hotel exceeded my expectations in every aspect, from the quality of the accommodations to the level of service provided. I would highly recommend KSL Esplanade Hotel to anyone visiting Klang Valley and look forward to returning...

I'm writing this review to wholeheartedly recommend a hotel I recently stayed at, which left a lasting impression on me - it truly was an impeccable and perfect accommodation experience! I was fortunate enough to choose this hotel as my home away from home during my trip, and from check-in to check-out, the entire process left me more than satisfied.

First and foremost, I must commend the hotel staff. They excelled in every aspect of their roles, whether at the front desk or in room service. They were always friendly, welcoming, and highly professional. No matter what request or inquiry I had, they went above and beyond to assist me, making me feel right at home. This level of attentive care made my stay all the more pleasant and stress-free.

Next, the hotel's facilities and decor were simply outstanding. The rooms were spacious, bright, and adorned with a perfect blend of simplicity and modern elegance. The beds were incredibly comfortable and provided me with a peaceful haven for a restful night's sleep. The bathroom amenities were top-notch, offering a range of high-quality bath products, allowing me to fully unwind and relax. The hotel's public areas were also beautifully designed, exuding a contemporary ambiance. Additionally, the restaurant and gym facilities left me thoroughly satisfied.

The hotel's location was also highly convenient, being close to numerous attractions and transportation hubs. It was easy for me to reach the city center and other tourist spots, which greatly enhanced the overall convenience of my trip.

Lastly, I must emphasize the hotel's breakfast. It was one of the best breakfasts I have ever had! The hotel offered a diverse array of culinary delights, including traditional local dishes and international cuisines. The quality and flavors of the food were exceptional, providing me with a delightful start to each and every day.

In conclusion, I highly recommend this hotel to all travelers. Whether for business or leisure, this establishment is the perfect choice. With its top-notch service, world-class facilities, convenient location, and mouthwatering breakfast, this hotel guarantees an unforgettable experience for all guests. Don't miss out on the opportunity to indulge in their hospitality and make your trip even...