Hilton Mauritius Resort & Spa — Hotel in Flic en Flac

We booked a 5 night stay as a Diamond member. The welcome drink and candy given at check in were, I observed, given as standard. The booklet we were given for Diamond members, which appears to be as a replacement for them not having an executive lounge was grossly substandard. The vouchers for free drinks were 2 beer, 2 soft drinks, 2 wines and 2 cocktails only redeemable at the Sunset Bar & we waited well over 15 minutes on one occasion & we were almost made to feel like second class citizens for using vouchers. In other exec lounges you are provided with unlimited drinks and snacks at a set time where there was no snacks provided at all here.

Received a letter part way through our trip inviting us to Managers Cocktails on the Tuesday evening 6-7pm & we found staff favour US guests and we had to consistently ask for another drink and the snacks they were serving went to other guests first and we were not offered any.

The upgrade from a twin to king room was a nice touch but nothing special. We did get a complimentary hat and beach bag but not one each which was disappointing. Room was tired in places (furniture marked, scratched), the shower didn't work on the bath, shower cubicle leaked onto the floor making it very wet and none of the sockets worked on one side of the bed. There were also some ants, cockroach and spiders and a drain/sewage smell in the bathroom that was quite overpowering at times and it seemed to get worse.

Breakfast was included due to our status and was comprehensive. We found on two occasions we would be seated, asked if we wanted tea or coffee but then this didn't arrive and we had to ask again. Other times we weren't even asked but observed diners arriving after us who staff were falling over to bring coffee and tea to.

Paid to upgrade to half board so the evening meal was included. This cost 2600 rupees for the two of us (per night) which we felt was expensive. Buffet repetitive and the meat (beef/steak) was often so tough it could not be cut or at the other end of the scale - chicken not cooked properly which resulted in a bad case of food poisoning which impacted on our planned boat trip the following day after checkout.

What was also completely unacceptable though was being charged for water at mealtimes. We didn't even know, nor was it made clear that it was chargeable until we got up to leave and were chased like we were trying to abscond! Upon leaving we had only a quarter of a glass of a second bottle of water so we were charged for two bottles (300 rupees). Had the table not been cleared I'd have gone back and taken the 3/4 bottle I'd paid for. Hilton should make it clear when they offer you water that it is chargeable or provide a menu which has prices as water doesn't feature on any price list.

Gardens and pools were it's strength.The gym although small was good for a workout but there was no aircon which was a bit of a joke when it was so hot. We found it difficult to get sunbeds at times with people reserving them with towels and/or the fact it was busy and there just isn't enough to accommodate guests. We also saw glasses and bottles left by sunbeds and tables in the evening from guests in the day which weren't cleared.

Dirty flannels were taken one morning but never replaced, but then one got replaced then a few days later none got replaced. What was just unbelievable was the saga with the mug/cups. Any Brit will know that a cup of tea is pretty much essential no matter where you are in the world. On the first evening room service one dirty mug was taken and not replaced. The next day the only remaining mug which we had used was taken and not replaced. We left a note for evening housekeeping to ask for mugs - nothing. Next morning went to Guest Services to ask. We were promised they would be in our room later, no cups. We then rung housekeeping who said they would bring cups. Evening came, no cups. We rung Reception to ask for cups. FINALLY after 4 attempts we then get glasses brought to our room. The next day one cup then...

I recently stayed at the Hilton with a group of +/-30 African experts to attend a conference in Mauritius. I had flown in from London and arrived a little earlier than the rest of my colleagues, who had come from other countries on the continent and around the world. Upon my arrival, the staff seemed friendly, and the resort, assisted by the natural surroundings, was indisputably beautiful. Check-in was smooth; however, I was asked to pay a deposit in case I used the mini bar service, a request I found strange since I had never encountered it at any other luxury hotel on my travels. I confirmed if what they needed was my credit card (despite the convenors of the conference having covered all expenses related to my stay) and proceeded to take out my card as I was sure that this was common practice, unlike the request for payment of a deposit for the mini bar service which at this stage I was not sure I would need to use during my stay. However, I was quickly told that I did not need to pay a deposit if I did not intend to use the service. I later discovered that there was no mini bar service in my room or in any of the rooms of conference participants (i.e. the mini bar was empty), and I was not given an explanation by the hotel as to why this was the case. At first, the hotel staff seemed generally polite, but I admit I had not engaged with them personally beyond check-in. However, it was not long before I began to see and experience hostility and discrimination myself. It was probably the second night of my stay at the hotel when I was making my way to join my colleagues at the pool. My room was quite close to the beach front, so I had already walked the path several times before I encountered the security guard who aggressively stopped me and interrogated me on whether I was a new resident of the hotel. I calmly responded that I was not a new resident and had been staying at the hotel for the past two nights, and enquired whether this is a question that is asked to all guests of the hotel, or just me, or ones that look like me. The security staff refused to answer this question and continued to aggressively ask whether I was a resident of the hotel, despite my obviously having just left my room, which was only a few steps away from the path. I continued to ask if this was a question put to all guests of the hotel, especially since there were other European tourists relaxing on the beach whom she did not question about their status. Failing to answer my question, I proceeded to make my way to my colleagues and told them about the incident. However, I was shocked to learn that an overwhelming number of participants had experienced similar cases of racial profiling and harassment from security and hotel staff while moving around the hotel for meals or simply trying to enjoy the amenities. We reported all of these incidents to the hotel and were told that the management would come to speak to us collectively, as we had all had different experiences of discrimination from the staff. However, in the final hour, hotel management opted out of this engagement. As paying guests of the hotel, we found this to be highly disrespectful and reinforcing of the fact that we were not considered valuable guests of the hotel and equal to any other patrons of the resort. Individually, I made a formal complaint to the management, but as expressed during my meeting with the shift leader, while I understand the need for safety and security on the premises, I believe that this can be done discreetly and without discrimination. It should not be the responsibility of the guests who want to relax and enjoy the resort to prove their belonging. As of now, there has been no recourse for the discrimination we experienced at the Hilton. As such, I would not recommend the Hilton to anyone in my personal or professional networks. There are far better resorts where you can enjoy the beach without being stripped of your dignity and humanity in...

Unforgettable Stay at Hilton Mauritius

I spent 10 nights at the Hilton in Flic en Flac with my mom in early June, and I can honestly say it was the best holiday I’ve ever had.

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Location: The hotel is perfectly situated right on the beachfront of Flic en Flac — just steps away from the ocean. The sunsets were absolutely magical, especially when enjoyed with a cocktail in hand.

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Warm Welcome and Service: From the moment we stepped out of the taxi on arrival to the moment we left for the airport, the hospitality was outstanding. The staff made us feel genuinely welcome and looked after throughout our entire stay.

Dining Experience: The hotel offers four restaurants and three bars, and over the 10 days, we were always excited to try something new. • Ginger Thai was one of the highlights. The flavours were incredible — every dish was bursting with taste and beautifully presented. We dined there on Thursday the 12th and Sunday the 15th, and although I didn’t catch the names of the staff, the entire team was exceptional. We tried lobster, every soup on the menu, Pad Thai noodles with prawns, and crab fried rice — and every single item was so delicious. • Coquillages Restaurant became our favourite spot for both lunch and dinner. The food was consistently outstanding. Some of our favourites included the beef tenderloin with foie gras, tuna tartare, the refreshing coconut and cucumber soup, and grilled queen prawns served with an unforgettable sauce. The service here was exceptional every single time. We were always made to feel special, surrounded by care and attention. Special thanks to managers Abin and James, and waitstaff Vanessa, Kimberly, Wendy, and Priya — your warmth and professionalism really elevated our experience. • Breakfasts were another daily highlight. The buffet had a wide range of options, and the staff went above and beyond. Priya, Aryan, Sahl, Aminant, and Wendy were so welcoming, always remembering our drink preferences and making sure everything was perfect. A heartfelt thanks to Premila at the deep-frying station — she was always smiling and one morning even brought our favourite dish to our table, simply because she remembered we liked it.

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Activities: One of the great surprises was the range of complimentary water activities offered — kayaking, paddle boarding, snorkelling, and pedal boats. As someone who enjoys staying active, I made full use of them and loved every minute.

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Relaxation & Atmosphere: The hotel grounds are beautifully maintained — spotless and peaceful. The pool areas, gardens, and communal spaces are pristine. Our room was cleaned to perfection every day, and the housekeeping team truly did an outstanding job.

One of my favourite rituals was grabbing a piña colada from Coquillages Bar and watching the sunset by the ocean. Hilary, the waiter, was always so friendly and made the experience even better. The bartenders were fantastic too, though I didn’t catch their names.

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Island Exploration: We wanted to explore beyond the resort, and Aurora from the concierge team helped us plan an amazing custom trip with a private taxi. The driver took us exactly where we wanted to go. Maria, the service manager, gave us brilliant suggestions that made a real difference — her advice helped us discover places we might have otherwise missed.

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Final Thoughts: Everything about our stay — the stunning location, incredible food, warm and attentive service, and thoughtful little details — exceeded all expectations. If you’re looking for a perfect blend of relaxation, luxury, and Mauritian charm, I can’t recommend Hilton Mauritius Resort & Spa highly enough. I would return in...