I cannot overstate my disgust and disappointment with Maré Maré Beach Restaurant.
A couple of nights ago, we had a horrendous meal here with food that took forever to arrive, shocking service, and a completely forgettable experience. Against our better judgment, we decided to give them a second chance, thinking perhaps they could make up for it. What followed was so appalling that it ruined an otherwise beautiful evening and left me sick to my stomach.
After a lovely dinner at Buddha Bar Beach Restaurant tonight, we came to Maré Maré for something as simple as dessert and tea, mainly so our daughter could enjoy the candy floss “ you can imagine If this is the highlight of a 5 star restaurant you know where I’m going with this”. The restaurant was practically empty at most 20% full yet we were met by the most sour-faced, rude, and downright offensive hostess, Caroleni Avave. I approached her warmly and politely, only to be snapped at with the most dismissive “NO” I have ever received. At a 5 star resort, this is completely unacceptable.
A head waiter who knew us quickly offered us a table, but the humiliation did not stop there. Caroleni later came storming to our table, getting into my face in front of my family, and had the audacity to argue with me, calling my comments “bullshit.” I cannot begin to express how offensive and degrading this was in front of my husband and young daughter. I asked her to leave our table, and she refused, continuing to escalate the situation.
When I tried to speak with the manager, Avi, Caroleni once again interrupted, shouting over me aggressively while other staff members, grown men, stood by and told me to calm down and shut up. I could even hear staff cussing under their breath about me while their manager stood powerless, completely unable to control his own team. The entire scene was hostile, intimidating, and deeply upsetting for my family. Was this because we were an LGBTQI family?
What was meant to be a lighthearted dessert outing for my daughter ended in complete humiliation, anger, and disbelief. Instead of professionalism and hospitality, I was met with hostility and abuse. My family’s evening was destroyed, my daughter was exposed to disgraceful behavior, and I was left feeling utterly offended and disrespected.
Maré Maré Beach Restaurant is not simply disappointing. It is a stain on what should be a luxury resort experience. To be treated this way, screamed at, and disrespected by staff while the manager failed to act is inexcusable. It has left me disgusted, furious, and with the sourest taste imaginable and I would strongly advise anyone to avoid this establishment...
Read morePathetic service received here today. We were told they were busy despite there being very few customers and plenty of staff. Waitor could see I didn't believe his excuse so begrudenly sat us down at a table and brought us menus. He would then ignore for us for 20 minutes spending more time looking at his phone and attending to guests who arrived after us! In the end we gave up waiting and left! Couldnt even get his attention to order a drink! Never had such an unwelcome experience in a restaurant before and was the complete opposite of what we have come to expect...
Read moreMaybe we've got a Bad Day, but we could not share the commendations. It was very hot but the tables were only inside (no rain,maybe expected) Our starters make us sad, because the beef tartere was ugly (not seasoning, not cut with tendon) and the tuna tartare was solid but also not seasoning. The Main dishes were better, but the crispy porb belly wasnt crispy and mostly greasy. The Ambiente is awesome, but an open kitchen with a loud angry Chef doesnt make a nice atmosphere. Sorry but they didnt made us...
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