InterContinental Resort Mauritius, an IHG Hotel — Hotel in Isle Mauritius

This is exactly the feeling that the InterContinental Mauritius Resort Balaclava Fort gave us from the very beginning. We wanted our trip to be something special, and thanks to the exceptional friendliness of the front office team, the concierge, the restaurant staff and everyone else, it was. As soon as we arrived, we were greeted with a warm smile. The receptionist took the time to explain all the hotel's amenities in detaill and gave us valuable tips for the surrounding area. A big thank you goes to Pascaline, who was able to welcome guests who were hardly tired after the exhausting flight. The check-in not only went smoothly, but the personalised service was the perfect start to an unforgettable stay. We immediately felt welcome and cared for - the well-being of each individual guest really takes centre stage here.

I would particularly like to emphasise how the entire front office team and the concierge always recommended great excursion destinations to us. One unforgettable excursion was arranged by Kevin, where we had the opportunity to swim with dolphins. This unique experience made our stay even more special and was an absolute highlight of our trip. He was also our constant point of contact and looked after our well-being. We hope that we are not forgetting anyone, but we would also like to thank Sonia, Aditi, Khilesh and Ben, who always had an open ear for us. They have all found a place in our hearts.

This special atmosphere continued in the restaurant. We were warmly greetd every morning and the team made sure that we were always seated with a beautiful view - exactly as we wished. Throughout our stay, extreme care was taken to cater to our personal sensitivities, which made our visit very special. Especially on the last evening - it was important for us to have an unforgettable ending - and the team made it possible for us to fulfil last-minute requests to make this evening perfect. Big thanks go to Komal, Robert, Samir, Patrick, Vishal, Vivek and Ramsingh, who let us end the last evening with pleasure thanks to his creations.

The housekeeping team deserves special praise. Our room was lovingly prepared every day and it was the small gestures that made the difference: a friendly greeting in the corridor and the constant question as to whether we needed anything else. It was noticeable that everything is done here to make guests feel at home. The turndown and amenity service was also outstanding. The kitchen also deserves great praise for the superbly prepared treatments.

The excellent service continued in the spa. Before the massage, the staff asked about our special wishes so that the treatment could be tailored exactly to us. This personalised attention was remarkable and contributed significantly to our relaxation.

Even when we left early in the morning, the front office team left a lasting impression. They enquired about our impressions and bid us a warm farewell with the sincere hope of welcoming us back soon.

All in all, our stay was characterised by exceptional service that went far beyond the service of a 5* star hotel. The front office team, the concierge and the restaurant staff created an atmosphere in which we felt completely relaxed and cared for - almost like at home, only better. We are already looking forward to our next visit and wish everyone, named and unnamed, all the very best...

Well first of all, it was for me a birthday celebration, it was the weekend that I celebrated my birthday with my family after I flew back to Mauritius from the UAE on the 11th March. Despite me phoning the call centre in the UAE advising for my birthday celebration and even put a note on my reservation, honestly, not even a soul was aware that I was here for that occasion.

The reservation team first comment was to inform me that my stay was room only and that i will have to pay for my food. Truth be told, maybe from the website, i was not aware and thought it was half board. However, I fully did understand and paid for a half board for the whole family.

2.I used both my coupons for complimentary suite upgrade, I received the upgrade for my room and the kids did not receive any upgrade

The room was big but I should say need serious renovation and is very tired

The balcony is outside the lobby on the room's ground floor is not properly cleaned and does not reflect a 5 star hotel

The pest control is seriously a problem in the suite. Thermites, cockroaches, ants and wasps all over the place along with bird excrements on the chairs which was never changed throughout my 2 nights stay

Food at the Senseo buffet dinner was not at all a 5 star level. I have been staying in 4 star hotels with far better options at the buffet than this restaurant. Note that I am also Mariott Elite member as well as Accor. To cite a few examples: No seafood on the buffet ( no octopus, no shrimps or prawns, no calamari, no crabs, no pork, only one beef and one lamb dish), a live station buffet grilling vegetarian buffer and ok there were small pieces of fish. Not even a burger station. Only one beef menu and with slices of beef( of low quality) in a Thai sauce. Most of the working personnel being Indian origin, I was expecting a tasty lamb curry but it was veery blunt and lack taste. I should say the quality of the lamb was good though. Very very disappointing buffet compared to the other 5 stars in Mauritius itself.

Breakfast, was ok, again not even close to a 5 star restaurant. Very important note, the fried noodles when it is cooked and you have put a lot of cabbage in same and when covered on the buffet, it rapidly turns bad and lose all the crispiness and does not have a pleasant odour and taste.

The SPA chill bath was not operational and the jacuzzi tub lining was very dirty

The buffet at the Mediterranean restaurant, a la carte was good and tasty and the staff were very polite and courteous. However, the beef, lamb and octopus quality were poor. The desserts were very good.

Night animation was good and entertaining

Unfortunately due to the sea which was a bit rough, we did not have the chance to do some water activties.

Amneties provided in the room should reflect 5 star quality

I would like to also highlight that I have stayed at your facility in Mubai and this is the standard that Intercon should be.

Just mentioning the above since there is much improvement to be done at the InterCOn...

⭐️⭐️⭐️⭐️⭐️ An Unforgettable Honeymoon Experience

We chose the InterContinental Mauritius for our honeymoon, and it turned out to be the trip of a lifetime—one we will never forget. From the moment we arrived, we were welcomed with such warmth and genuine care that we instantly felt at home.

The grounds are simply stunning—vast, beautifully kept, and full of hidden corners to explore. Whether we were enjoying the beach, relaxing by the pools, or trying out the wide range of activities on offer, there was always something to make each day special.

The food was absolutely exquisite—from the generous breakfasts with a local twist, to the romantic dinner on the private island, every meal was a celebration of flavor and presentation. The private island dinner at sunset was one of the highlights of our lives: the setting was breathtaking, the atmosphere magical, and the food was to die for.

We also treated ourselves to the romantic 3-hour couple spa experience, and it was simply bliss. We haven’t felt that relaxed in a long time—it was the perfect way to unwind after the wedding, and made our honeymoon feel even more indulgent and restorative.

We would like to give special thanks to those who made our honeymoon extra memorable: • Rochelle, for her warm welcome that set the tone for our stay. • Vipin, who truly made our honeymoon unforgettable. His charm, care, and attention during the private island dinner created a once-in-a-lifetime experience we will cherish forever. • Sunil, with his kind care and infectious big smile. • Ezekiel, for the unforgettable fire show performance. • Kevin & Nandan from Veda Restaurant, who looked after us in every way imaginable. • Suresh, the Indian station breakfast chef, who crafted dishes full of comfort and flavor. • Patrick, whose calm and confident energy always put us at ease. • Robert, with his deep hospitality expertise, who arranged two beach dinners that were simply breathtaking. • Cedric, for his thoughtful service at breakfast each morning. • The Egyptian chef at Segala, who served us some of the best seafood we have ever tasted—an experience we will never forget. • Manish, whose cocktails were not just drinks but works of art—each one crafted with care and creativity, making our evenings that much more memorable. • The room service staff, always so friendly, respectful, and attentive, making sure we felt truly cared for even in the quiet moments.

Every day at the InterContinental felt special, whether we were dining, relaxing on the beach, exploring the grounds, enjoying activities, or simply unwinding at the spa. This is not just a hotel—it’s a place where memories are made, and people like us will treasure them forever.

If you’re considering Mauritius, look no further. The InterContinental will take care of you in ways that go beyond expectations. We cannot recommend it...