Microtel Inn & Suites by Wyndham Chihuahua — Hotel in Chihuahua

This is a good hotel to get if you’re on a business trip or just passing by for a couple of days. If you’re staying more than 3 nights, i’d probably suggest staying elsewhere. Dont get me wrong, the room is really cozy. It has a window seat/bed which is a little hard for my taste but nothing a couple of pillows can’t fix. Enough space in between beds with mirrors behind them, a desk and a small closet. No mini fridge or anything else.Standard usual bathroom. While most hotels in Mexico have mini split a/c units, this one has the big old type, and the knob wasn’t working properly. But what i liked about the room is that there’s no light coming in when you close the curtains. The beds are comfy and so are the pillows, so you will get a good nights sleep no problem.They have breakfast included but its nothing special. They also have a mini gym; again, nothing to brag about. Outside they a couple of vending machines if you want a snack or a soda. Now, their customer service leaves a lot to be desired. Of the 3 lobby clerks i ran into, only one greeted us when we came in. We arrived a bit early and check in wasnt until 3, so they had us wait in the lobby until they could “verify for empty rooms”. So it wasnt until 3 hrs later, around 2pm, when we were falling aslepp in the lobby, that we were finally given a room. I called and asked if they had either a toothbrush or toothpaste, they didnt have either. They didnt even have small wash cloths, which was hard to believe. So even though the clerks were never rude, they werent going out of their way to make a good impression. But the night security woman WAS rude. We were outside in the back parking lot and she shut and locked the door. And we were in the lobby, and if you raised your voice slightly, she wouldnt say something or ask you to lower your voice, she would flat out yell at you to shut up.Even though this didnt happen to me, i was there in the lobby when it happened and thought that politely asking to lower the decibels would’ve done the trick, but i guess she wanted to feel important. The room key cards were a real hassle. They would work 1 out of 5 tries, or sometimes not at all. Ice dispensing machine on the third floor never had any ice. Ok now unto other rando stuff: They have a shuttle service which will take you places nearby. Speaking of, this is a great selling point because it has several restaurants and good places nearby: in the same parking lot of the hotel, you’ll find both, a Chili’s and Wendy’s. Follow the same street and there’s a Mcdonalds and a wing joint. On the other side of the avenue there’s a Ricky’s Tacos, a Carls Jr and a supermarket, and finally, across those places is the Fashion Mall, the newest and largest mall in Chihuahua city. The mall has several good stores and of course the obligatory food court with a couple of good places to eat. A Cinepolis movie theater is also inside the mall. It might be the biggest mall but again, its nothing special. Not bad but not good either. IMO, if youre on a budget (i got it for $45 a night) and just passing by or on a business trip, then i would recommend this hotel for sure... but im willing to bet there are far better hotels...

I would rather stay in the streets, came over the weekend, I had to stay 2 days at first so I ask the guys on the reception for 2 days since it's cheaper that way, well next day my room card wouldn't open the door, went down to the reception and the guy told me I apologize I forgot YOU did tell me 2 days, so I asked him are you gonna charge me the price difference, he said no since I didn't charge you for it yesterday I have to charge regular, it gets worse, the first morning from waking up from there I had this red bumps on my back, i dont know what they are but i assume is some kind of bug, never happened to me before, they let for the room had it to get it reprogram it about 6 times, traveling Monday morning and there is young people making a scandals from 2AM all the way to 4 30AM, I really dont know how I ended up here .. I would definitely not come...

My rating is not the best, and it could be my room location only, because I have loved Microtels elsewhere. But here, it seemed the walls were paper thin. I was able to hear everything pretty much from the hallway, and the adjacent rooms. Adding to this, I made my reservation online, adding the payment info to what I considered pre-paid. How ever, when I got there, the payment was not registered, so I had to get a different card (my personal), to pay for it. The man at the front desk was not very helpful for it. ||But, I have to say, the beds are really comfy! And so are the pillows. The cleaning staff was really friendly. A lot of safe parking space, great location: good restaurants close by and a mall...