La Mansion del Sol — Hotel in Jalisco

I booked a room here for 5 nights but only stayed 3. I chose to stay here primarily because I prefer to support small, locally owned establishments over large hotel chains, and they advertise having bilingual staff (my Spanish is extremely limited). When I arrived, I noticed most of the staff were not comfortable speaking English. I wasn't particularly upset about the lack of English-speaking staff. However, when I returned from a tour at 10 pm last Tuesday and met Fredo, the night manager, I was pleased to learn he spoke fluent English. He offered to make me a cup of tea, and I gladly accepted. I had also ordered a food delivery through Uber Eats since I knew the hotel restaurant had already closed.

While I was drinking my tea and waiting for my food delivery, Fredo sat down next to me. He proceeded to tell me about his life and his history. Because I did not wish to be rude to one of the few people in Guadalajara I was actually able to communicate with, I listened to his story and expressed empathy for what he had been through. When my food arrived, I planned to take it to my room, but Fredo insisted I eat it downstairs and mentioned he was also quite hungry. I offered him some of my pizza. He proceeded to ask if I was single and make comments about my appearance. I tried my best to remain polite without inviting further conversation.

I was glad when the hotel phone began ringing, because I assumed Fredo would need to attend to other guests and I could return to my room. Fredo ignored the phone the first few times it rang. Eventually he got up to answer it, and I told him I was tired and planned to go back to my room to sleep. He then followed me upstairs to my room, offering to help carry my pizza. I told him I didn't need any help. When we got to my room, he stood in front of the doorway awkwardly, before grabbing my waist and attempting to kiss me. I tried to turn my face to avoid the kiss. I was shocked by his audacity. I refused to open the door to my room until he left. He told me he would be “waiting for me” the following night, before going back downstairs.

The following night, last Wednesday, I had a (male) friend bring me back to my hotel and invited him to come inside with me. This same friend had visited me at the hotel on Monday, while mainly female staff were working, and there were no issues. When Fredo saw I had a visitor, he told him in Spanish that he could not enter due to the “hotel's policy.”

Aside from the issues with Fredo, the shower in my room was broken, and the employee who was working breakfast service (also a male) was astoundingly rude to me. I observed him interact with others in a much different manner, so I'm not sure what I did to upset or offend him. I tried my best to communicate in Spanish, and I simply expected to eat breakfast like everyone else.

On Thursday morning, I decided I had had enough and found another hotel nearby (the AC Marriott Guadalajara Expo). I informed two female employees about my situation, and they were both very understanding. The manager told me she could arrange accommodations for me at a sister property, but I had already booked my room at the AC Marriott and was feeling exhausted, enraged, and embarrassed. My experience at the AC Marriott was excellent.

Truthfully, I am less concerned about the money I wasted and more concerned about Fredo's obscene behavior, which will undoubtedly cause other women to suffer. Women who travel alone deserve to feel safe and respected. The way I was treated was unacceptable, and I hope La Mansion del Sol will re-evaluate their policies and...

I stayed at Mansion Del Sol during the summer rainy season and strongly advise against booking this hotel during that time. The property is located in a flood-prone area, and access becomes nearly impossible without a high-clearance vehicle such as a 4x4. This is a serious concern for travelers with tight schedules or standard vehicles. I have two stars because the place is nice and kind of interesting, and the free breakfast with random quality, but, trust me, the positive reviews you will see are about people that luckily stayed only for 1 night and got a well aired room and maybe the place wasn't that busy that time and they got fast service and had no incidents that needed to be addressed, and mosquitoes do not like :P.

Pros: Spacious Rooms: Our room was large and featured a king-size bed. Arrachera Tacos: Surprisingly good, though comparable to many local options. Cons: Flooding & Accessibility: The surrounding streets and hotel grounds flood easily, making entry and exit extremely difficult. This is a major safety and logistical issue. Parking Limitations: There are only three exposed parking spots near a busy roundabout, which poses a safety risk. Two small garages are available but not clearly communicated to guests. Maneuvering inside them is difficult due to uneven surfaces and tight spaces. Room Conditions: Excessive humidity throughout the property, especially in our room. Black mold was visible in multiple areas. Poor ventilation in the bathroom and heavy use of wood materials contributed to persistent odors. Mosquito control is nonexistent, and water features on the property exacerbate the issue. Housekeeping often left doors open, allowing mosquitoes to enter daily. Our clothes absorbed the musty smell, forcing us to keep them in our luggage. Cleanliness & Maintenance: Spider webs, dust, and trash were present in accessible areas. Beer cans were found above the closet, suggesting inadequate room inspections. The gym is unusable: broken equipment, extreme heat, and safety hazards. The property has many stairs and no reliable luggage assistance. Breakfast Experience: Only one staff member handles all breakfast duties, resulting in long delays (up to 2 hours). Food quality was poor: oily eggs, watery beans, and subpar fruit. Orange juice appeared diluted, and we experienced stomach issues afterward. Service was inconsistent and at times discriminatory. One staff member prioritized people that looked rich or previously gave tips. Requests and complaints were largely ignored by management. Service & Staff: Angel was courteous and helpful. However, Edgar, another staff member, was consistently rude and dismissive. His behavior toward people that gave tips was noticeably different and he would shout out loud "Thank you for your tip" so everybody can hear and feel like you also need to tip. Management failed to address our concerns about above issues.

Final Thoughts: While the room size and tacos were decent, the overwhelming issues with flooding, hygiene, service, and maintenance make Mansion Del Sol a poor choice—especially for business travelers or those with tight itineraries. I recommend exploring other accommodations that prioritize guest safety, cleanliness, and...

The only two good features about this hotel are cleanliness and far away from the Main Street. However, The staff needs a refreshment course in hotel accomadation and customer service. For instance, on my second day I asked the reception for ice and she said the freezer door was locked already. furthermore, she pointed me to the employee who had the key to the freezer. When I approach him for ice, his reply was he was off the clock already and if I really wanted ice the XOXO(Mexican's version of 7-11) was a few blocks away. Great way to start my week long stay at this hotel.

Incident number two: After meeting with a family member at the hotel, the reception informed me that We could not drink beer or wine not purchase from the hotel bar in the garden. If we did there would a $500 pesos fee because the drinks were purchase outside the hotel and we were taking the business from the hotel. Which, my response was since you don't have ice, i assumed you do not cold drinks.

Hotel restaurant food and server: Even though during my week stay breakfast was included. Unfortunately, the food was not passable. The coffee was burned, had been sitting on the pot for a while, and tasted awful. The server named Chava was horrobible. He appeared to be burnt out with his job. He seems to be more concern about socializing with the guests who he already knows then attending new guest. He was not attendative . I had to approach every morning for a cup of coffee or butter for my toast.

The hotel is located on a dangerous street corner. This nice hotel is on the corner of a dangerous roundabout. There is no stop signs or sign for vehicles to yield for pedestrians. For those of you who are never been expose to traffic in Mexico. Vehicles don't stop for pedestrians.

In closing, this is a beautiful hotel its too bad that the negative out weights the positive. I had a great time in GDL, Jalisco, México. And I am looking forward to going back, but I will stay at another hotel. I hope this review...