Fiesta Inn Insurgentes Viaducto — Hotel in Mexico City

This place has a great location. If you decide to stay here you'll have access to great restaurants in the surrounding areas. All sanitary measures are in place. The front desk is right in the middle of the lobby. There is a big green sofa behind the front desk that is frankly uncomfortable. They have their business center next to the front desk in an open area. Everything is clean and works fine in that area.👍 A good thing: the room I got first was on the first floor. A not so good thing; it had a view to the tanks of gas. I requested a different room and got one on the 4th floor, that was a good thing. A not so good thing the wall that allowed the great view I had from the room, was made out of glass. The whole wall was a huge window, and it made the room so hot (81 degrees inside) it was necessary to keep the AC going and the darkening curtains closed...😲, good bye view during the day. Since I had to wear a face mask in public areas, I had to work from my room instead of working from the business center. I decided to use paper clips to hold the curtains closed and the people at the front desk saved the day. 😀 Over all I liked the hotel and definitely loved the service the employees provided. From the front desk to housekeeping. Thanks for...

I stayed at Fiesta Inn Viaducto this weekend (Friday 9th of October 2015) just for one night after a long flight from London to Mexico City. I hung my trench coat which I bought in London ($6,000MXN) in the closet and it disappeared. They practically told me that I was lying about this theft because in the security videos it didn't appear anything. Obviously they didn't want to show me the videos (seriously?). The General Manager told me that because I didn't keep the tickets (come on? No one keeps clothing tickets when flying) they were not going to reimburse my money, after I called her to follow up the case three days after the incident (her name is Adriana, they told me they were going to write me an email with some news but nothing, I had to call again). She hung up the phone when I was talking to her after I asked her for her last name to report the very bad service. Awful experience, horrible and it is amazing that they prefer to protect the maid who will keep stealing things than to protect an excellent client. Never stay in this place!!! My room was the 730 and the name of the...

I run a small design studio in Canada and we frequently work in Mexico City. Over the years, my staff often stays at Fiesta Inn hotels as the chain has modern, clean, well-located properties at reasonable prices. On my team's most recent stay on February 8 my cameraman asked the staff in the lobby to look after three cases of photographic and lighting equipment while he went to the front desk to get change for tips. Returning seconds after, two of three cases had been stolen. We have CCTV footage showing the theft taking place in the hotel's property, - it is unclear if the thief acted in collusion with hotel staff. We have the police report, all documentation of the stolen gear and many emails with courteous manager Adriana Gómez, who assured us that their insurance would help us. It has been three weeks since we last heard from them after repeated emails, so we fear the worst. My recommendation is to stay at this hotel during a holiday if you are not bringing anything valuable, - as a business hotel it fails to guarantee the most basic of needs: protection...