Hampton Inn by Hilton San Juan del Rio — Hotel in Querétaro

I stayed for 1 night at this property - mainly to find a Hilton property to break my journey from Queretaro back down to Mexico City. || Location: This property is really located among offices in a what I see as an industrial area of this small city of San Juan del Rio. Without a car, there is not much one can do. From a touristic point of view, the location of this property is not the best. It is however on the national road towards Tequis (a small charming village). The drive to the historical centre of the city is about 10-15 mins depending on traffic. There are some restaurant and Walmart about 5 mins drive from the hotel||Check in: |I arrived just after lunch time at the property and (for the first time in Mexico) encountered a friendly front desk who quickly checked me. I was also for the first time recognized as an Elite HHonors member. The whole check in process was quick and I was off to my room within 5 mins of arrival - including information about the breakfast hours. I was also automatically provided with my 2 free bottles of water and a snack. ||Room: |The room was located on the 3rd floor and it was on the smaller side. Another first in Mexico - the room was very wel lit - maybe too much. The lights were all white light and seemed to be the most luminous ones . For me this did not give a cosy feeling in the room - making it very cheap. |Other than that, the room was well appointed - with a working desk and a small sitting area. |The view from the room was however not the most interesting - it was a view to the backyard of a close by factory. scarpyard.|Outside of that, coffee tea making amenities were the usual US type. There were already 2 bottles of water provided in the room. As usual there was no minibar in the room. |Internet speed was stable and sufficient - with the TV on the smaller side, and mainly consisted of local channels (only exception was the CNN english channel).|Sleep quality was good - with not too much outside or internal noise disturbance.|The bathroom was size was ok - with a rather large walk in shower. Water and temperature control was good. Toiletries were wall mounted ones from a local brand. (which seems to be the default one used at other Hampton Inn's in Mexico).||Breakfast:|Breakfast options was actually quite good - in any case much better compared to Hampton Inn's offerings in the US. They did have a mix of western but also local options. |The breakfast room was large - but not very inviting - like the room, simple and seemed to be made just to be functional. ||Overall:|In general, for the price paid, it is a property that is stayable. However, it would not a property I would select if I would have to stay most of the time in the room, for just a clean and comfortable stay, the property is acceptable and I would say one of the better Hilton properties in Mexico from service...

OK. I want to start by saying I am a loyal Hilton customer which is why I booked this hotel plus it had good reviews. BIG mistake this time! I arrived on a Sunday at 1:30 pm and was told my room would be ready at 3:00. It was 5 before the room was ready which was not a huge deal. Headed to the room and the carpet in the hallway looked like it had not been vacuumed in weeks. Opened the door to the room and it stunk...a musty smell with a hint of urine mixed in. It was not good. The room had not been vacuumed at all. The walls were dirty and I could even see dirty hand prints on them. The bathroom had hair in the sink and it looked like a coke had exploded on the wall by the light switch. I had to look under the bed now. I saw a dirty floor with dead bugs and a bottle cap. I was not surprised to be honest. Went to the front desk and the people working were nice enough and they explained the hotel was at full capacity over the weekend. This was their explanation why the place was so dirty...WOW! The location is not close to anything to walk to like a restaurant, shopping, gas station, etc. It is located on a busy road that has truck traffic ALL night long! I can't understand all the positive reviews of this place. I would never, ever recommend staying here. It was not a deal either at $88 a night! Please do youself a favor an look elsewhere in San Juan del Rio. I found one of the nicest hotels I have ever stayed at across town. A hacienda right across from the mall with restaurants right next door. If fact, there we many things close by to walk to and it was about $10 USD more per night...a bargain! I hope this helps someone. I was here in...

Terrible stay. Was here for 5 nights and can't think of anything good to say. I checked in online and picked my own room, once I got there the room was a complete mess. Towels on the floor, the works. They got me into a new room, smaller and lower level. Then the service, getting any kind of attention was only by repeated waving of the hand and verbal calls for the bartender standing only 3 feet away chatting it up with some locals. Once you got the attention it was immediately followed by attitude as if I inconvenienced her somehow while I sat there with an empty bottle for 20 minutes. Never coming back here again, there is a holiday inn just down the street and it's closer to the only restaurants...