Jashita Hotel Tulum — Hotel in Quintana Roo

An amazing Italian/ Mexican fusion, a home away from home. We feel honoured to have been a part of the Jashita Familia, even just for a very short time! ||We stayed 8 days, and truly loved every moment. If you’re looking for a very calm, inviting atmosphere, a safe haven to rest and rejuvenate, look no further. I sincerely hope this place never changes. I would come back twice a year if I could. So let me tell you a little about our stay…||TRANSPORTATION- the hotel arranged transportation for us to and from the airport, with the same amazing driver! We could have rented a car as well, as there is secure parking available onsite. It was our first time to the area so we were happy to take the arranged transportation to visit the ruins (parking seemed like chaos there) and cenotes (which was actually nice, we didn’t do a guided tour we just had a driver and arranged to hop around cenotes that were close by- it was great, felt very safe the entire time). ||The BEACH. It was amazing. The water was SO warm! The bay is a small sanctuary from the windy days that can hit Tulum, even on the windiest of day you can still swim and snorkel with ease. The hotel has marked and cleared a path from the main water entrance out to the bay, that you can swim and touch the entire time. It’s a lovely wild bay, full of wild sea creatures to explore and respect while venturing into their home! Having the ability to swim and then stop and stand for a moment is incredible. We saw lots of beautiful fish, a stingray and many small little reefs to connect with under the sea. ||The beach & pool LOUNGE AREA was impeccably kept, with staff committed to keeping the seaweed cleared, and the seating, comfortable and areas almost spotless. This is not a party beach/ hotel, and I was thrilled about that! For the most part everyone staying there is relaxing, and enjoying the natural sounds of the surroundings. It was such a beautiful part of what makes this place truly special! It is a family friendly space, but those bringing their children were all very respectful of how everyone was spending their time. The adults only pool was a great option as well, although I do always enjoy hearing the laughter of children- something so special about it! ||BEACH SERVICE, around the pool and literally anytime you wanted something was impeccable! We felt really taken care of! Any requests we had were always met with kindness and compassion, and the team members truly went above and beyond to make things happen! ||As someone who paid to stay at Jashita, I am happy they charge a fee to access the beach for anyone not paying to stay at the hotel already (I noticed a few reviews that were unhappy about this) the sun beds, snorkeling and service alone are well worth the cost to visit incredible spot. ||The POOL options were stunning, the rooftop pool is truly something unlike anything we’ve ever seen! Sangria Hour from 12:30-1:30 was a hit, and we don’t really drink that much, but we really enjoyed it up there! ||Our ROOM, was gorgeous! We stayed in the Nefertiti Suite, and I can not say enough amazing things about it. It was spotless, the view was incredible, housekeeping was incredible every morning and night. The view, was unreal! ||The PANDARNO RESTAURANT, was incredible! We had a bad experience a few years ago in Mexico (we got a little too adventurous), so we ate here 8 days in a row for breakfast, lunch and dinner and had no issues, in fact we felt very spoiled. The breakfast was included with our stay, and it was out of this world, so many options. The French toast, croissants, assorted homemade jams and the healthy rice were some of our favourites! The owner of the restaurant frequents the space when he is in Mexico, it was amazing to meet him, he is one of a kind- and so sweet! Make a reservation! The service here was also VERY FAST! We never waited on a single meal. They really have this restaurant fine tuned, kudos to the kitchen staff as well, who we never met, but who made every single meal perfectly! ||OUR JASHITA FAMILIA (aka the incredible staff): I have never felt more at home, so quickly while on vacation and it was 100% a reflection of the welcoming and caring humans who keep this hotel running! Prisciliano, Antonio, Erik, Raul, Cristina (as well as everyone at the main front desk), were the sweetest, most helpful, and kind. We truly connected with the staff, and really wanted them to know how special they made our stay. We both had tears in our eyes saying goodbye. ||The SPA- oh my gosh, the spa. I had a Luuk treatment, which included a botanical bath, and then added on a facial. A huge splurge for me, but I was so thankful for the experience! Ofelia, was incredible. Highly recommend, even just the botanical bath, it’s a very special and unique experience, like being lovingly bathed by an elder, they don’t call it El Baño de las Abuelas - the Grandmothers’ bath for nothing! ||SAFETY- this place is super safe. I am a bit of a nervous traveler, but I had zero worries here. I don’t think we locked the door to our suite the entire week, just left the screen doors open, to let the wind blow through. I left my sandals by the pool one day, and they made their way back to me before noon the next day. Constantly left my beach bag unattended while snorkelling and had zero issues, it’s really not the type of place you need to worry about anything like that, which only aided in feeling super relaxed and calm. A lot of communication is via WhatsApp, super easy if you don’t speak Spanish, but plenty of staff are fluent in other languages. It will be our goal to know more Spanish the next time we visit. ||TIPS- tip well, and tip often if you can. Be knowledgeable of the country, their minimum wage, cost of living, school costs, long hours worked, and sacrifices most families have to make just to send their kids to school. Most people working in the tourism spots have families that live 3-4+ hours away- it’s just how it is, tips are super important in these areas- I suggest adding some space into your budget to tip well. All tips are generally shared in the tourism spots, with everyone working in tandem to make things flow so smoothly- especially at Jashita! ||OVERALL- it’s very beautiful and relaxing how they’ve built this hotel into nature. At night the lighting is perfect and sets a very calm tone. A breath of fresh air, similar service that you’d receive at an all inclusive, but a way more intimate vibe. ||If you’re looking for a calm, relaxing place to stay and spoil yourself, stop thinking and book this place. We can’t wait to visit again! ||EXACTLY...

Grab your coffee and maybe also a margarita because this is going to be a long one! In the BEST WAY EVER! Where do I even begin?!🙏🏽💕😍|My boyfriend and I had never visited Tulum. We visited Cozumel 8 years ago, and San Miguel De three years ago! have visited Singapore, Costa Rica, and Maui several times. We live in Southern California and visit Santa Barbara and Carmel several times throughout the year. We take day trips to Malibu and Laguna Beach regularly. But nowhere I have EVER visited or stayed compares to the beauty, perfection wonderful hospitality, magical, relaxing vibes, and true calm I found during our stay at Jashita.|When my boyfriend called Jashita directly to set up our transportation from the airport, the truly wonderful and lovely Brenda (the manager) informed him that we were in for a treat and that many people cancel their plans that they’ve made in Tulum once they arrive because it’s just so beautiful and tranquil at Jashita. WOW was she correct! I had planned and pre purchased a 1/2 day jungle adventure for Friday, (the day after we arrived) and I pushed that baby back all the way to Sunday lol because we just didn’t have any desire or need to leave the immaculately designed and maintained resort that Jashita is. |We arrived to the hotel Thursday late afternoon. And the extremely sweet and lovely and kind, Cecilia who was front desk concierge for most of our trip gave us a tour after greeting us warm and welcoming us in their beautiful and air-conditioned lobby. As soon as we left the lobby and started walking down the sandy path towards our second story oceanfront room, I could see their extremely gorgeous pool and the ocean beyond and the palm trees swinging and there was this lovely breeze, and I literally had tears in my eyes. It was just SOOOO perfect. Cecelia took us up to our room and the view from our balcony and the hammock on the balcony and the comfortable chairs were just so perfect. The bathroom is clean and spacious and the shower. Amazing! The bed and pillows very very comfortable! And the air-conditioning worked perfectly! Everything is perfect about Jashita😭. I can’t even come up with a better word!|We- especially me are picky eaters. John, my boyfriend has very high expectations when it comes to seafood and presentation, and vibes and we don’t mind spending more to have great food experiences, but I need a lot of flavor and I don’t eat seafood. Jashita covered all of the bases perfectly. Their restaurant Pandano has this incredible signature salad that I cannot wait to try to re-create at home, their Smashburger was insanely delicious, their bruschetta and their impeccable breakfast menu all so perfect! Their lovely, lovely owner of Pandano restaurant who is the most lovely gentleman from Italy truly knows his stuff and created an incredible menu! He greeted us most mornings while we were having breakfast and asked how our day was and he also came and made us laugh and threw a couple free margaritas our way here and there in the evenings as we sat outside and enjoyed the much-appreciated breeze and ocean view for dinner. We literally ate all of our meals at Jashita except for one WAY less than delicious and very disappointing meal we were “served” on Sunday during the Maya Adventure .😵‍💫||Let’s chat about the outdoor massage of a lifetime that we experienced!! We were in this gorgeous open air outdoor wooden structure near the ocean but tucked into the foliage and nature. To feel the breeze, hear the birds, see the ocean all while being luxuriously exfoliated during my 80 minute cacao scrub and massage with Sara WHO WAS AMAZING! They also had the most magical wonderful playlist going on while we receive the massage which just added to the beauty of the experience!John had the 80 minute full body massage with Sara’s partner who was fully able to deliver the truly deep tissue massage he needed!||In closing, we will be back to Jashita, we will not be researching other hotels or resorts, and I will be recommending this place to anyone. The other thing we loved about the entire resort was that it was never crowded. There were no riffraff weirdos staying there. Sorry, but that’s not the crowd we were looking for. There are no DJs, there is no cackling of teenyboppers or drunk people anywhere nearby. It didn’t matter that we were not in the typical hotel zone or that we were 30 minutes away from the town center. Trust me, once you arrive at Jashita you don’t want to be anywhere else. If you are considering going to Mexico…Don’t go anywhere else in Mexico just go straight to Tulum and go straight to Jashita!😂||It gave me a glimpse of what Heaven might actually be like. And those are strong words coming from me. XOXO Jashita, we love and miss you...

I can't take credit for finding this gem of a hotel nestled on a bay down a long and nearly unmarked dirt and sand road. That belongs to my cousins who planned this vacation for us and then, at the last moment were unable to go.

The geography is perfect here in every way. The location is close enough to the actual town of Tulum that you can get there quickly (if you wish) by cab. The hotel is closer to the Cancun airport than most of the other 'Tulum' denominated hotels and so, until there is a Tulum Airport (there isn't) and the Mayan Train is working (sometime in the future) your cab ride here will be less arduous. And the physical setting, nestled on a quiet, large, beautiful sargasso free bay nowhere near any other hotel or tourist attraction is remarkable.

Jashita is small, slightly quirky in good ways and generous in so many ways. Part of that generosity reflects the Mexican spirit of kindness and hospitality which we found unfailingly in every employee, waiter, beach attendant and front desk person. Some hotels find ways to extract from their guests with charges, with waiting, with gimmicks designed to monetize the vulnerable stranger who has landed in their midst. My feeling at Jashita was that the experience was designed to relax me rather than annuitize me. Refreshing.

Ample chairs, towels and umbrellas are provided at the pools and the lovely beach. No one has their hand out for doing any service and while I tip when I want to or feel it is appropriate, I never felt that one was expected. Indeed, I added a small cash tip to a dinner check at Pandano (the on premises and excellent restaurant) and had a concerned manager come back to me to explain that the meal included a tip and nothing else was necessary.

Staff is plentiful everywhere and eager to assist. My wife, during a morning walk along the semicircular bay was given a fresh coconut by the landscaper as she passed by one of the many houses. New friends we met got busy trying to open the coconut using rocks and seashells--a recipe for, well, a Gilligan's Island episode. A manager appeared on the beach, with a waiter. Wouldn't it be easier (and safer, she left out) if we did that for you? Well, yes, it would. Ten minutes later glasses of fresh coconut milk appeared as well as a platter with the meat carefully pried from the shell and sliced accompanied by limes and mexican spices like tajin and chili. We felt very taken care of.

The rooms are spacious and clean smelling, Sheets are comfortable, the beds are large and firm. The air conditioning is efficient but if it were a few degrees cooler outside, I would have turned the A/C off and slept with the sea breezes blowing in from the bay all night. Our room had a large terrace with a soaking tub and a shower overlooking the pool and the ocean. Both were barely used because the entire hotel is so close to the water that not going to the beach seemed silly . My only complaint is an architectural choice that is common everywhere in Mexico: the bed is built on a wooden platform which provides a 'skirt' around the bed so that you step off onto soft wood rather than tile. It's a lovely effect and makes the bed look like it is floating--but it is also easy to step out of bed half onto the platform and half onto the tile floor. I bruised my ankle pretty early on this way and quickly learned to look before I leapt. The bathrooms are beautifully tiled with dual stone sinks and spacious glass showers.

We did travel to Tulum and to the Beach Road which is a bit further (less than 25 minutes by cab) and contains trendy night clubs, small boutiques and many excellent restaurants. But most days we were very content to eat breakfast ( included in the room rate and which is ample and delicious) and fairly priced dinner, at the lovely beachfront restaurant Pandano which requires...