AC Hotel Veracruz — Hotel in Veracruz

We found staff inflexible at the reception it takes ages to checkin. It is not a pleasant first impression.||The room is very simple, but the problem is that the shades are too short, the light and sun comes through very early wakes you up.|| ||There is no Access to the beach from the hotel, you can see the beach but you can't swim in it. There is a little pool on first floor not pleasant.|| ||The restaurant is an absolute disaster. The food supplied is of very low quality that we could not eat it. ||Old stale bread with flys all over is too much to bear starting our day. ||Seriously they can't cook good Mexican food in bad taste is terrible. This goes against the good gastronomic experience of Veracruz restaurants. It is expensive for what is offered. ||They can't offer good quality and tasty Mexican cuisine. The restaurant staff are miserable do not pay attention to guests very inhospitable. ||The most disgusting awful experience is finding dishes dirty and greasy, no one supervise this. ||The fruits and cheese are frozen served that we can't eat.|| ||It is a very a disappointing stay due to the inhospitably of management. It is against the Marriott rules to be inflexible and unpleasant to guests. ||||Management must really manage this hotel not leave it to inexperienced employee at the front desk and restaurant. The new staff must be thoroughly trained how to deal and interact with guests especially with foreign language.|| || It is shame it is a called a Marriott but it is not operated and ruled by Marriott rules. ||Therefore we would never stay there again. There are other better options in Veracruz.||Very...

Avoid the AC Veracruz Hotel

I would have to give this hotel a 0. I am utterly shocked that there are not more terrible reviews. After checking in and immediately realizing the photos on the website are not even close to being accurate I checked and this hotel is listed as a category 1 hotel. If it was all possible I would have found other accommodations but seeing it is Mexico other did not find anything wrong with this hotel. However this hotel should not even be listed under the Marriott brand. If you have visited any AC hotels in the US, most of these properties are brand new and although they have the European style the are clean and well maintained. This property is far from that and is so old, it probably need to undergo structural inspections considering all the cracked mortar on the outside of the building. The pool entry and shower were closed due to needing massive repairs and the water color was not inviting either. Walking through the property you could notice dirt marked on the walls, cracks in the floor towel and the elevator stainless steel looked as if it hadnt been cleaned in weeks. To top it off sitting on the bed to write this review the mattress compresses as if its a 20yr old mattress dressed in all white sheets. On the phone with BonVoy at 12:30am waiting to file a complaint with the Marriott. A supervisor by the name Roy has just taken the call and I begin to tell him about this bed. After speaking he opened a case and advised the property manager would be in touch. I explain that this property condition and maintenance should not be...

I would have to give this hotel a 0. I am utterly shocked that there are not more terrible reviews. After checking in and immediately realizing the photos on the website are not even close to being accurate I checked and this hotel is listed as a category 1 hotel. If it was all possible I would have found other accommodations but seeing it is Mexico other did not find anything wrong with this hotel. However this hotel should not even be listed under the Marriott brand. If you have visited any AC hotels in the US, most of these properties are brand new and although they have the European style the are clean and well maintained. This property is far from that and is so old, it probably need to undergo structural inspections considering all the cracked mortar on the outside of the building. The pool entry and shower were closed due to needing massive repairs and the water color was not inviting either. Walking through the property you could notice dirt marked on the walls, cracks in the floor towel and the elevator stainless steel looked as if it hadnt been cleaned in weeks. To top it off sitting on the bed to write this review the mattress compresses as if its a 20yr old mattress dressed in all white sheets. On the phone with BonVoy at 12:30am waiting to file a complaint with the Marriott. A supervisor by the name Roy has just taken the call and I begin to tell him about this bed. After speaking he opened a case and advised the property manager would be in touch. I explain that this property condition and maintenance should not be...