Do NOT stay here, BIG TOURIST SCAM!
I booked two nights on Agoda for 64 USD. The owner claims an exchange rate 50 percent higher than the current market rate, which is absurd and uninformed.
The official market rate is 2.100 kyats to 1 USD, the same rate I got from the ATM. The owner will only use her own arbitrary exchange rate of 3200 kyats to 1 USD. So 50 % higher! Which means the owner is asking me to pay 97 USD for my 64 USD booking!
I even called Agoda, Agoda confirms her behavior is not allowed, because according to their policy, she has to use official market exchange rates. The owner does not care about this information, we were discussing for hours.
I said I would only pay the official market rate, so I got thrown out after one night. The owner doesn't know how to listen, she keeps rambling nonstop, saying the same over and over. She uses the country's circumstances as her excuse, but no other hotel during my trip in Myanmar would make an arbitrary exchange rate or have this issue. The owner needs to put her exchange rate information clear on the booking platform so customers can choose to accept that rate.
I'm from Europe with no dollars and the owner charges a high fee on credit card payment(which also wasn't working that day), so my only choice was to pay in kyats. But of course I'm only willing to pay what my booking says.
She told us she had other travellers staying before, who would also complain about the exchange rate, but clearly the owner has not changed her behavior or at least put out information on booking platforms to inform about her exchange rate.
There are many other hotels in town, which use the official market exchange rate. Going somewhere else is my best...
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