IKEA Heerlen — Hotel in Heerlen

Over the past year, I’ve visited IKEA several times and on a few occasions tried their hot dogs. Unfortunately, the quality has become consistently disappointing.

The hot dog buns are sticky on the inside and cling unnaturally to the sausage. The bread tastes overwhelmingly sweet, more like sugar than proper bread, which makes it feel cheap and unhealthy.

The sausage itself is of very poor quality. When biting into it, it’s often still pink inside and has an unpleasant “cracking” texture rather than the normal bite you’d expect. This makes the entire eating experience unappetizing.

The condiments are offered in shared bulk dispensers, which feels unhygienic. It would be far better to provide individual packets, even if it cost a small extra fee. On top of that, the sauces taste bland and artificial, again dominated by sweetness instead of flavor.

Additionally, the checkout process has become unnecessarily frustrating. Whether at the main store or the food section, the self-checkout requires too many clicks and forces product suggestions that customers do not want, slowing...

Bought some furniture from IKEA Heerlen. First of all, I have asked for a tax refund to the counter and due to much complications and lack of customer service , we went home.

We were supposed to get our furniture delivered to Aachen (18 minutes away from Heerlen) and was told that we would get a phone call or text 30 minutes prior on receiving the furniture. We didn't get any text, phone call or any notice and the delivery company just went.

After complaining, we had come to an agreement to reschedule the appointment the next following week.

On the day of the delivery, I received a text saying that the Items will be delivered between 11.00 - 14.00 and after waiting until 15.00 pm, the items were not delivered.

I have called customer service several times and they answered that the delivery company are a bit in delay and the item should be delivered any seconds from now.

I still waited until 17.30 and the delivery haven't come yet.

I am utterly disappointed at this particular IKEA and the lack of customer service , responsibility and...

Shitty and very unfriendly customer service in this particular Ikea by a particular person at the help desk. Even when she called a colleague and when I started explaining MY problem to him I was really rude interrupted and that SHE would explain MY problem, taking the colleague aside as like I was lying (while simply referring and showing the WRITTEN email from custumore service on my phone) Thank god the national customer service has set it straight. Also one of the other people at the help desk 1 hour later helped me out in a friendly way, even it was a minute before closing time. So thumbs up for those people but the rude way I was treated for having my first issue after being a client for over 20 years by this young lady with a really crappy attitude results in a 1 star review. This apple made the whole basket sour. For those who experience the same my advice is simply to leave the shop and call the general custumor service, the phone service people do help in a friendly and...