Parakai Springs Lodge — Hotel in Rodney

We found this facility a few years ago and were most impressed, even calling it our special hideaway and have stayed on several occasions, mostly for the mineral pool and quite location, although this facility is priced on the higher side, we were happy to pay for comfort. However... on this visit 12-06-2021 we booked and paid for 2 nights ($486.00) but unfortunately only stayed 1 night due to the state of the room and facilities.

The Reception area was drab and run down, the staff unable to assist and had to call someone else to help us. The initial room we were shown to was not what we had booked and we had to return to reception to ask for the room we had actually booked, however that room was no better.

The wall by the kitchen had a large hole in it. The cabinetry in the kitchen around the fridge was breaking away. The room was dirty and 'smelt' There were cobwebs everywhere. The skirting boards around the walls needed a damn good clean to remove dust and grime. We were given only 2 towels for use in the pool and bathroom. There were no face cloths to use. The bathroom had only 1 small towel rail which was only big enough for 1 towel, This meant we had to use a wet towel whenever we wanted to use the pool or take a shower again. There was no remote for the air con unit. The TV remote did not work properly. The Carpet was thread bare and felt 'dirty' not sure when the carpet last had a good scrub. Floor tiles in the kitchen were cracked, 1 tile had a hole in it. Wine glasses were dirty and had to be washed so we could use them. On the wall beside the mineral pool we noted electrical wires running down the wall from an electrical unit and through the deck, unsure what this unit is but were concerned at the proximity to water. When in the pool, we noted "graffiti' on the wall, shame to have to sit in the pool and see that. The windows by the pool had 'stuff' smeared all over it, the lawn in the courtyard of our unit needed mowing. lets face it, for the cost of this facility we would have expected more. it's a real shame that the owners of this property have let this property run down to this level. We expected the owners of Parakai Springs Lodge would have ensured their rooms and surroundings were looking at their very best to ensure a good guest experience. This is not a 4 star facility, we only gave it 1 star because of the pool. Parakai Springs Lodge... shame on you... we will never stay here again.. we will never recommend your facility. It seems you are more interested in making money than your guest experience. We would also suggest you change your frontline staff, these people are supposed to be the face of your business, they do not represent your business well. So sad to see this facility in this condition, compared to...

This place has so much potential to be great as it is across the road from the parakai pools and geo pools. With a little TLC it could be a comfortable and relaxing Lodge to stay at. I have stayed at a lot of lodges motels and hotels and this was not worth the price and on its website is quite deceiving. We arrived, check in was very easy. Not greeted nicely as most service desks do. Got given our key and told we could park near the rooms. We walked into our room and it looked very run down. Scuffed and chipped walls, old carpet with burn marks, old stains on white bed sheets and pillow cases. Ripped and tattered pillows. Bathroom was clean but had less than half a roll of toilet paper and no refills so luckily we took our own toilet paper. No flannels and very old body wash, conditioner and shampoo mounted on the shower wall and fan was not working. The kitchenette was very small and not very well equipped. No oven just an electric stove top but vent lights and fan did not work. No cutting knife or board to chop food so we went and bought our own knife to be able to cook our dinner. One small pot an frying pan. Plates were not clean so i had wash it before using. A kids pop top bottle with dish washing liquid in it and a washing brush but no sponge or cloth to wipe bench tops. It says on website that there would be complimentary water but non was there. Wanted to warm up food in microwave but it was very dirty so didn’t bother using it again let alone touch it the whole weekend we stayed there, it was very disgusting. I think the highlight was our own personal spa. But when turning on the jets, was very loud you could probably wake up the whole complex with it on and at night it, the lighting was very dim so we had to turn on the light inside to shine some light. A lovely lady did come to our room on the 2nd day and gave us some fresh towels, a flannel (finally) and a very old tattered bath mat. But she was very nice. When we checked out the reception was locked and we had to call the owner and he told us to leave the key in our room. Did not bother going to the pool or spa as weather was not the best and it was very small. For a premier room, the one above the delux it was premier and can’t imagine what the delux room looks like. We would not recommend staying here, but if you want something on a budget you should def look into it but does not look like what the website shows and...

It was an extremely disappointing stay at P.S.L. for what was supposed to be the lead up to my birthday on Dec.11th. My partner of 15yrs, proudly made the booking himself but didn’t check out the ratings (there were none to be seen). It wasn’t what we would have expected.||||• Parking was a squeeze as another guest couldn’t park straight. ||• I literally wanted to leave after 5 mins of being in the room - It had a musky odour that never went away.||• The indoor table was budget and marked||• The indoor chairs were coming apart on the corners||• The carpet wasn’t clean and fresh.||• The wardrobe doors and walls were scuffed, marked and unclean. Back of the front entrance door, also marked and dirty.||• The ranch slider sills were dirty with mould and dead flies.||• The outdoor table was rusty and the glass top not wiped. We had to clean it ourselves with hand soap from the kitchen ||• There was a huge cobweb in the corner of the outdoor spa – I definitely wasn’t getting in that.||• 1 ply toilet paper – thanks for nothing.||• Flimsy plastic toilet seat||• Broken flush button on toilet.||• No towel rail in the bathroom – just rusty protruding parts left where there may have been one.||• Shabby bathroom cabinetry with peeling paint on edges and filthy dirty behind the U bend.||• Unsightly markings around the door knob in the bathroom – goodness knows what that was.||• There was no milk supplied for tea and coffee - shouldn’t have had to ask for it. Very unprofessional management.||||||Because of the uncleanliness of the room, we didn’t feel assured of sleeping in the bed either so we chose to sleep on top of the bed, using the bed throw as a blanket. I didn’t sleep well, the odd time with people upstairs walking around, people talking loudly outside and at one stage what sounded like domestic violence i.e. drunken male yelling, then female yelling.||||Hence, we got up early, no shower, straightened the bed and unused towels better than we found it, and left around 6.45am on...