Novotel Port Harcourt — Hotel in Rivers State

This is my opinion. I certainly won't be going back there.

The rooms were neat and everything functioned (lights, TV)

Service was disorganised

I got to the hotel by 4pm and I couldn't check in till about 5pm, due to power outage.

I booked a room for a friend online and paid for it. The receptionist gave him a lower priced room and failed to inform me at the reception. It was after I saw the room that I realised that I didn't get what I paid for. This led to a round of argument in which the receptionist was insinuating that he was doing me a favour.

I had guests come in for a visit went to get them at the gate, only for me to see a gun wielding policeman asking the taxi that brought the guest in to leave the premises with my guest in the taxi...all efforts to find out why the police officer was sending the taxi out fell on deaf ears. The officer paid no attention to our questions. This led to another round of confrontation at the reception.

Next morning, went for breakfast and I was told my room didn't come with breakfast. After yet another round of discussion, they confirmed that I was indeed entitled to breakfast.

The overhead shower in the room was too short and a tall person will struggle to bath.

The cups and mugs were dirty. I guess they are never changed if they aren't used

There is no laundry service within the hotel, laundry service is outsourced and you can't get overnight dry cleaning. Was late for my event by 2 hrs due to this

Checking out wasn't without its drama as well. I was given a bill for laundry that was higher than what I was told initially. They came up with some excuses (nobody apologised). I had to settle the bill and leave before I lost my temper completely

Like I said that was my experience

Someone else might have had it better.....but me and my friends, we certainly won't pay them a visit again

And to others that require a good hotel.... I advise you look somewhere else. Because you have to be extremely slow to anger to survive...

Here's a mu experience in Novotel Hotal Port Harcourt:

Arrival and Check-in As you step into the hotel lobby, you're greeted with a warm smile by the receptionist. The ambiance is elegant, with comfortable seating areas and soothing background music.

Efficient Check-in: The receptionist welcomes you, verifies your booking, and hands you a complimentary welcome drink. Personalized Service: They offer to assist with luggage and provide a brief overview of the hotel's amenities and services.

Room Experience Clean and Comfortable Room: Your room is immaculately clean, with a comfortable bed, plush pillows, and a spotless bathroom. Modern Amenities: The room features modern amenities, including a flat-screen TV, minibar, and complimentary Wi-Fi. Thoughtful Touches: You notice thoughtful touches, such as a complimentary bottle of water, a bowl of fresh fruit, and a personalized welcome note.

Dining Experience Delicious Breakfast: You enjoy a delicious breakfast buffet, featuring a wide range of international dishes, fresh fruits, and pastries. Attentive Service: The dining staff are attentive, friendly, and happy to accommodate special requests or dietary needs.

Additional Amenities and Services Fitness Center and Spa: You take advantage of the hotel's fitness center and spa, enjoying a rejuvenating workout and relaxing massage. Convenient Services: The hotel offers convenient services, such as laundry, dry cleaning, and tour bookings.

Departure Efficient Check-out: The check-out process is quick and efficient, with the receptionist thanking you for your stay and inviting you to return. Farewell Gift: As a gesture of appreciation, the hotel presents you with a small farewell gift, such as a box of chocolates or a souvenir.

Throughout my stay, the hotel staff consistently demonstrate a commitment to providing exceptional service, ensuring that your experience is memorable...

I had a delightful time here!! One of the best hotels in PH I can bet. Very secure (3 levels of security checks for every car with a dog and an x ray machine for bags near the front door). In a hidden spot so there is privacy with a great view of the city. They have shuttles and a free breakfast buffet every morning with fresh fruit juice and on demand omelettes. They have a great pool and you can choose to sit outside during the day or in the evening near the pool. They have a nice bar area with plenty of drinks and a screen that shows sports. Their staff are all so helpful, professional and accommodating; from the front desk to the housekeeping staff. I was very impressed with the free wifi, air conditioning, and how quickly power was restored when it would be switched off. They also have an international card reading machine so you can use your American card with no issues!! They have tennis courts and two elevators, with a restaurant that takes orders a La carte throughout the day until the dinner buffet in the evening (you have to pay for this- usually around $11K Naira). They have American foods and tradition Nigerian foods. My room was really nice and the bathroom was so cool! It fit all my needs and blew my expectations. My only detractors are that the carpet needs to be replaced because it is worn and dirty (in the room and the hallway on the 3rd floor). I did also wish they had microwaves in the rooms or located somewhere else. I’m not sure how that would affect the power but in American hotels they usually allow you access to a microwave. Even if they put a microwave in the downstairs area it would be helpful. They have a small business on the ground floor selling African wares and clothes. Overall, if your an American or any other kind of person, I would HIGHLY recommend Hotel Novotel for a...