IntercityHotel Bawshar — Hotel in Muscat

Stayed: July 08–18, 2025 | Suite for 2 adults and 2 children (via Expedia)

Overall, this is a solid hotel with decent amenities and a good location if you have a rental car.

Pros:

We arrived 9 hours before check-in and were offered an early check-in for approx. €20 – a very fair and flexible solution.

Breakfast was the same every day, but of consistently good quality. Fresh omelets were available upon request and there was something for everyone.

The suite was modern and well-furnished with plenty of storage space.

The fitness center was well-equipped, with fresh towels and complimentary water always available.

The pool was large enough and included a shaded children’s area – very nice in the Omani heat.

Free shuttle service to Oman Mall (also just 3 minutes away by car).

Ample free parking in a covered garage.

Very convenient location for guests with a car – even by taxi, everything was quickly reachable.

The suite consisted of two spacious rooms, one bathroom (with toilet), and an additional separate toilet – very practical for families.

There was also a kitchenette with a washing machine and a large fridge.

Major Issues:

We booked a suite for 4 people but received only one bed for 2. A rollaway bed would have incurred additional charges. Fortunately, we had brought an air mattress for the kids – but honestly, if you advertise a suite for 4, you must provide sleeping arrangements for 4. This is a clear no-go.

The pool was closed without prior notice for maintenance on 2 out of 10 days. Guests were simply turned away in the morning with “Try again tomorrow.” While we understand the need for maintenance, clear visible notice in advance would’ve helped us plan our days better. The randomness of access made it feel like roulette – very unprofessional. In the end, we paid for a feature we couldn’t use 20% of the time.

Both of these major issues affected services we paid for, which is frustrating and strongly impacts our willingness to return.

Minor Issues:

The suite was not well cleaned upon arrival: food residue on the table, bathroom and toilet not thoroughly cleaned, and we had to clean the fridge ourselves. This might have been due to the early check-in, but it’s still unacceptable.

Daily housekeeping was mediocre – we’d rate it 7/10. Bathrooms weren’t cleaned properly, and towels were only replenished for two people, although we booked for four.

The hotel is located at a highway exit. There are no walkways, and nothing is within walking distance. To be fair, Muscat overall isn’t very pedestrian-friendly, but staying here without a rental car or using taxis daily would be difficult.

No hairdryer in the room – though it was promptly delivered upon request. Still, a hairdryer should be standard without having to ask.

Two TVs, but only one remote control worked.

Complimentary water was limited to 0.5L per person/day – we’ve experienced more generous provisions elsewhere.

On two days when the pool was open, cleaning staff were scrubbing tiles during opening hours – a bit disruptive to the experience.

Overall service felt distant. Staff rarely greeted us, and we didn’t feel particularly welcomed. One bright exception: Aamir at the breakfast buffet. He was always kind, attentive, smiling, and ensured we had a pleasant breakfast every morning. A true asset to the hotel!

Conclusion:

This hotel sits at the lower end of the four-star spectrum – and its lower price reflects that. Knowing what we know now, we likely wouldn’t book here again. Still, we wanted to provide honest, constructive feedback to highlight areas for improvement and help future travelers make...

IntercityHotel Muscat in Bowsher is a stellar example of modern hospitality blended with the rich cultural heritage of Oman. From the moment you step into the lobby, you are greeted with a warm and welcoming atmosphere, reflective of Omani hospitality.

Location: Conveniently located in Bowsher, the hotel offers easy access to key attractions and business centers in Muscat. Whether you are visiting for business or leisure, the strategic location ensures you are never far from where you need to be.

Rooms and Amenities: The rooms are spacious, well-appointed, and designed with comfort in mind. Modern amenities, including high-speed internet, flat-screen TVs, and luxurious bedding, ensure a comfortable stay. The attention to detail in the room decor and functionality is commendable, creating a relaxing environment for guests.

Dining: The dining options at IntercityHotel Muscat are impressive. The on-site restaurant offers a diverse menu that caters to various tastes, featuring both local and international cuisines. The quality of the food is exceptional, and the service is prompt and courteous, enhancing the overall dining experience.

Facilities: The hotel boasts excellent facilities, including a well-equipped fitness center, a swimming pool, and meeting rooms for business travelers. The attention to cleanliness and maintenance across the hotel is evident, ensuring a pleasant stay for all guests.

Service: The staff at IntercityHotel Muscat are professional, friendly, and always willing to go the extra mile to ensure guests’ satisfaction. Their commitment to providing high-quality service is apparent in every interaction, making guests feel valued and well cared for.

Overall Experience: IntercityHotel Muscat offers a perfect blend of comfort, convenience, and luxury. Its prime location, excellent amenities, and outstanding service make it an ideal choice for both business and leisure travelers. Highly recommended for anyone...

Dear Intercity Hotel Bawshar Management Team,

I hope this email finds you in great spirits. I am writing to express my heartfelt compliments and congratulations on the exceptional service I received during my recent stay at your esteemed hotel.

First and foremost, I would like to acknowledge the remarkable work of Mr. Ahmed, your supervisor. His attentiveness and dedication to guest satisfaction are indeed exemplary. He runs a tight ship, and it shows in how smoothly your operations run.

The reception team, composed of Mr. Ahmed, Mr. AlTarshi, Mr. AlKalbani, Ms. Veena, and Mr. Mazin, are shining examples of professionalism and warmth.

Each interaction with them was a delightful experience – they went above and beyond to ensure my stay was comfortable and hassle-free.

Moreover, the helpers and housekeepers, particularly Mr. Zakaria and Mr. Rashid, deserve special mention for their diligence and attention to detail. The cleanliness of the rooms and common areas was of the highest standard, contributing greatly to the pleasant and welcoming atmosphere of the hotel.

It is the efforts of such dedicated individuals that shape the reputation of Intercity Hotel Bawshar Muscat as a home away from home for travelers. The sense of care and service excellence I’ve encountered is a testament to your leadership and the values you instill in your team.

Please extend my personal thanks to each member mentioned, as each one of them has played a pivotal role in making my visit memorable. It is clear that you have fostered an environment of teamwork and commitment, which shines through in the day-to-day interactions with your guests.

Thank you once again for a fantastic experience. I look forward to my next visit and the opportunity to enjoy the exceptional service your team...