The St. Regis Al Mouj Muscat Resort — Hotel in Muscat

The overall rating of the stay is: EXCELLENT 10/10.

GENERAL CONSIDERATION OF THE STRUCTURE:

Very modern hotel, located in muscat ,beautiful and design furnishings. Cutting-edge technology in the rooms and excellent darkening of the room, perfect soundproofing. But what makes this structure special are the services, care and love that the team applies in carrying out their tasks. Result of careful, punctual management and continuous training. In 5 night stay, we had the opportunity to try various services which I describe below: Check in :  11/10Fast (3 min) and personalised, maximum recognition of Marriot status, perfect knowledge of the policies. Luggage Assistance : 10/10 One of the most responsive I have ever encountered, the luggage was already in the room upon our arrival after check in, carefully placed in the appropriate places.BEVERAGE AND FOOD DEPARTMENT: 10/10 Hotel that has several dining options; BREAKFAST and ROOM DINING 10/10, rich assortment of sweets and savouries, good range of hours, beautiful presentation and fast and attentive service, 5 star hotel in line standard . Possibility of breakfast in the room. They arrange even late breakfast in some days LOBBY BAR 11/10 , lobby bar which has a good menu for quick and tasty snacks, both sweet and savory. The celebration of afternoon tea was wonderful, with collaborations, with excellent jewellery or clothing brands. What makes it truly sensational is certainly the presence of the Hookah service, excellent tobaccos, excellent preparation, and  regard this  I want to nominate a member of the staff who took care of us throughout our stay, making more than 15 hookahs at all hours : Thanks to MR Bassem Mohammed professional employee, excellent knowledge of the English language, love for work, even extending his shift due to our request for hookah out of time. he stood out for the care and professionalism with which he fulfilled his tasks. people like him make Marriot's name great in the world.In general this sector has distinguished itself in an excellent way and this can certainly be traced back to the attention of another excellent manager employee:MR OSAMA Kamel ,He welcomed us upon our arrival, and immediately positioned himself as a point of contact for the food and beverage sector.He explained all the restaurants to us, guided us in discovering the menus and took care of the management of our reservations, checking that everything always went well; at the end of each experience, the result was verified and any signs of improvement were noted.His was perfect attention to every detail, from breakfast in the room in the morning, to the hookah service, to the restaurants; to make sure we always had everything we like available, coordinating the whole team, thank you For all this. last but not least, I would like to thank and mention another member of the team. MR Yousuf , he his manager of Karibu and stood out for his personalized and attentive attention, and followed the service of each of our dinners, also he provide perfect welcome to Omany tradition Butler  10/10 The brilliant , care of this service. Professional and attentive, she fulfilled all our requests punctually and managed the reservations impeccably. MR IBRAHIM MABROUK HE MAKE OUR STAY PERFECT WITH ATTENTION TO ALL DETAILS , everting we need it was ready before asking , Extra Service 10/10 , FINALLY I WILL DESCRIBE WHO TRULY MADE THIS STAY UNIQUE: MR Jason Xuereb the hotel Manager , he was the Orchestra Director. The one who coordinated everything and everyone, welcomed us upon arrival, was always available for every need, made us feel part of the Marriot family, made us feel at home, which is something that is priceless for those like me who travel often. He managed and resolved every request and truly made this experience unforgettable. He is an attentive, humble director who loves his job, one of the best i meet at...

Review of Our Stay at Saint-Régis Muscate

We stayed at the Saint-Régis Moscoute for five nights with our family, and while the hotel has some commendable aspects, there were several points that fell short of expectations for a five-star establishment. Here’s a detailed account of our experience:

Arrival and Check-In

We arrived at 4 a.m. with a two-year-old child, and the check-in process was unnecessarily long. After a tiring journey, waiting so long to get to our room was not ideal, especially with a young child in tow.

While the room was spacious, offered a nice view, and was comfortable, it lacked any form of welcome amenities. No fruits, chocolates, or even a small token like a bottle of wine or champagne—common gestures in hotels of this caliber—were provided. Moreover, no refreshments such as water or tea were offered during check-in, which seemed quite unusual for a five-star hotel.

Breakfast Experience

The hotel offers two breakfast locations. While Zorba has a pleasant beach setting, the choices are very limited, particularly for items like ham and sausages, and these were often unavailable. Coffee quality was inconsistent, and service was slow, with significant delays in receiving orders.

The second breakfast restaurant had a slightly better selection but still suffered from slow service. It’s unacceptable to wait up to 30 minutes for a coffee in a luxury hotel. The staff clearly need better training and briefing to deliver timely and consistent service.

Pool and Beach Facilities

The pool area, while nice, has limited seating with sun exposure due to excessive shadowing throughout the day. This issue extends to the beach, where sunlight is restricted in many areas by early afternoon. Additionally, the facilities for children are underwhelming. The kids’ swimming pool is plain and unengaging, and the kids’ club is disappointingly small. Families with children will find these facilities inadequate.

Towels were biggest problem in the Pool, every time you asked for them, they were empty!!!

Restaurant and Bar Service

The food quality in the restaurants was excellent, and service was generally good. However, we had two poor experiences at the hotel bar: On one evening, we were allowed to sit with our two-and-a-half-year-old child. However, the following night, we were told children were not permitted in the bar, causing unnecessary confusion and inconvenience. At Goya on the terrace, our child accidentally burned his fingers on a shisha. While we understand this was not the hotel’s fault, the handling of the situation was poor. Despite requesting medical assistance, no cream or first-aid was provided. When we asked to take our drinks to the room so we could attend to our crying child, this was refused, and we ended up leaving €80 worth of drinks behind. Such a lack of empathy and assistance in an emergency is unacceptable.

Christmas Party

The Christmas party was a major disappointment. Despite charging a premium for the event, the wine served was shockingly poor quality they served wines of 3€. Many guests voiced their dissatisfaction. We had to purchase two additional bottles of wine ourselves because the wine was not drinkeable!! yet no one from the management addressed this issue or even acknowledged our concerns.

Overall Impression

While some aspects of the stay were pleasant—like the room’s comfort and the general quality of restaurant food—the negatives outweighed the positives. For the high price charged per night, the level of service, staff training, and attention to detail were disappointing.

A hotel of this class and cost needs to ensure consistent excellence across all areas. Unfortunately, this was not the case, and we would not return or recommend this property, especially for families traveling...

WARNING, STAY AWAY. WORST HOTEL IN THE WORLD. Me, my wife and our 6 months baby decided to end our amazing middle east trip in Oman and St Regis Al Mouj. Since we had stayed in the absolutely wonderful Doha St Regis we thought it would be a good ide to continue with the same hotel chain.

This turned out be a big mistake. The newly built hotel is anything but a REAL st regis. Loud music at night with no sound proof rooms, no sun by the pool, limited breakfast, messy, overpriced meals, dirty rooms are just some of the problems with this hotel.

Day 1. We had to wait for an hour to get our room. Arriving at the room we noticed the room was extremely dirty and the toilet was leaking water. We had our baby on the floor for only a few minutes and she had dirt all over her. We informed the management (Katharina) and then we had to wait another 2-3h for them to clean and repair the toilet. She wanted us to stay in the room while it was being cleaned. We declined. To compensate for the lost day we were offered a lunch by the pool.

That night we couldn't sleep and neither did our baby because our room was located right above the nightclub/bar and the loud music didn't stop until 2 am. Have film clip of this.

The second night was even worse and they decided to move us to the residential area far away from the hotel. But we were not allowed to use the pool on that side since it wasn't READY. I had also in the middle of the night booked us a night in the desert just to get away. Mahmood, the night manager told us that they would refund 2 nights out of the 4 but we had to pack our bags at 2AM och check out next morning. We didn't have a choice so we did but they didn't manage to check us out the next morning. So we basically packed for nothing. They also assured us that when we would come back from the desert everything would be fixed, a new amazing room etc etc. When we arrive at the hotel, they tell us that they have a great room ready for us. THE SAME ROOM. This was decided by the front desk manager Katharina.

We declined and here starts the interactions with the extremely unprofessional staff at the hotel. Lies after lies. First they don't remember the 2 nights refund and then after spending the whole day speaking to them (at least 4 people) including Quality manager Graydon, he decided to agree because high profile guests were coming from UAE so they didn't want to make a scene. He assured us that the refund was going to be made in a few days. Until the last minute, he said that everything was taken care of. Writing this now, I can see that it all sounds like a scam.

You guessed it. They refunded only a small portion of ONE NIGHT and has refused to honor the agreement we had. I do not want to write the names of all the people we interacted with just yet but might do so in the next post and also post all of the conversations so everyone can see how these people work.

Families, avoid at all cost. You can get exactly the same standards in Sunny beach, Bulgaria. Meaning low standard. This hotel should never have been built and if I was the owner I would replace half of the senior staff. The normal staff in the hotel were actually were nice and kind people.

We will still be part of the St Regis family but I will never set my foot into that horrible place. Overall a scary experience. An expensive mistake that will not be repeated. I hope this review at least saves one person out there.

To be...